http://capitalone.jobs2web.com/feeds/Call-Center-Tulsa-OK-jobs/ Custom RSS Feed for Call-Center-Tulsa-OK-jobs Mon, 20 May 2013 05:25:38 GMT en-us http://capitalone.jobs2web.com/feeds/Call-Center-Tulsa-OK-jobs/ 720
Description
Associates handle inbound or outbound calls with existing customers. Associates should educate customers on account status, attempting to solve customer problems and/or attempting to secure a payment or make payment arrangements. The goal is to help our customers build and retain a strong credit standing and maintain a customer for life.

Responsibilities:
- Manage inbound and outbound collection calls
- Perform account level research
- Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities
- Become familiar with and follow Company guidelines and procedures (CBTs, training, timecards, e-mail, training, etc)
- Attend team meetings

Qualifications
Basic Qualifications:
- High School Diploma, GED or Equivalent Certification
- 1 year of experience in Collections

Preferred Qualifications:
- 2 years post-high school education or Associate Degree
- 1 year experience Call Center or Loss Mitigation
- 1 year experience with MS Office products
- 2 years experience in heavy customer contact environment

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Call Center and Customer Service
Primary Location: United States-Oklahoma-Tulsa-Tulsa (33001)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Tue, 23 Apr 2013 03:00:00 GMThttp://capitalone.jobs2web.com/job/Tulsa-Risk-Specialist-Job-OK-74101/2338051/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Tulsa-Risk-Specialist-Job-OK-74101/2338051/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Candidate will be responsible for answering inbound customer service calls which could include third-party contacts. Candidates will be responsible for following federal, state and local regulations around privacy and must be able to recognize exposure and minimize risk to the customer and Capital One. Successful candidates will offer a consistent and pleasant experience.

Responsibilities:
Make outbound collection calls
Exhibit effective skip-tracing techniques when applicable
Provide thorough and accurate documentation to accounts
Maintain superior quality assurance results
Servicing accounts by investigating problems and finding resolutions to create a positive customer experience.
Conducts extensive customer interaction via inbound and outbound calls in both a "dialer" and manual environment.
Updates account information and complete appropriate documentation.
Perform account level research
Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities

Qualifications
Basic Qualifications:
High School Diploma, GED or Equivalent Certification

Preferred Qualifications:
1 year post-high school education or Associate Degree
1 year experience with MS Office products
1 year experience in heavy customer contact environment

At this time, Capital One will not sponsor a new applicant for employment
authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

J2W:CB

J2W:MON

J2W:LI

Job: Call Center and Customer Service
Primary Location: United States-Oklahoma-Tulsa-Tulsa (33001)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Thu, 16 May 2013 02:59:00 GMThttp://capitalone.jobs2web.com/job/Tulsa-Collections-Specialist-Job-OK-74101/2552564/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Tulsa-Collections-Specialist-Job-OK-74101/2552564/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
As a Unit Manager at Capital One, you will lead a dynamic team of front line associates who are the face of Capital One for our customers. Creating excitement and maintaining high levels of morale through change are essential for leaders within Capital One. Unit Managers manage, develop and motivate an internal team of 15 - 25 associates and strive to exceed standards of customer service and experience.

Responsibilities:
- Accountable for achieving business goals for a team of up to 25 associates within unit.
- Provide continuous feedback and coaching to improve and maintain high quality customer experience, effectiveness and efficiency metrics.
Prepare and deliver monthly performance reviews for direct reports.

Manage business level metrics (pen rates, occupancy) to high efficiency standards.
Share in the accountability for a business level function team (Logistics, quality, innovation, morale).
Motivate and develop associates and help them achieve their career aspirations.
Execute flawless management of projects assigned to unit.
Ensure timely administrative responsibilities of time cards, spreadsheets, team meetings, etc.
Define and measure performance metrics (incentives, monthly scorecards, annual appraisal) and clearly communicate to team.

Qualifications
Basic Qualificaitons

High School Diploma, GED or Equivalent Certification

2 Years experience in People Management

Preferred Qualifications:
Bachelors Degree in Business Administration
Auto Finance experience
Call Center, Repo or Collections experience
5 Years experience in People Management

2 Years experience in Process Management, LEAN or Six-Sigma

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Call Center and Customer Service
Primary Location: United States-Oklahoma-Tulsa-Tulsa (33001)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Sat, 04 May 2013 05:00:00 GMThttp://capitalone.jobs2web.com/job/Tulsa-Unit-Manager-Job-OK-74101/2581555/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Tulsa-Unit-Manager-Job-OK-74101/2581555/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Summary:
Answers inbound calls from customers and service providers in a call center environment. Resolves customer inquiries and issues while adhering to all Capital One polices and procedures. May assist customers with the application and funding process. May also make outbound calls to customers and/or service providers. May handle account activations. Some positions include cross-selling additional products and services.

Our Culture & Values:
Our vision of Excellence defines the way we at Capital One perform as individuals, teams and an organization. We recruit the very best people, develop and challenge associates, reward performance and results and value the diversity of our people. We are strategically bold by knowing our market, driving innovation, holding ourselves to the highest standards and making sound, fact-based decisions. We stay intellectually rigorous and well-managed by being disciplined, anticipating change and taking ownership.

Our commitment to Do the Right Thing describes how we interact with each other and our customers. We seek open communication by learning from mistakes, being humble and valuing diverse ideas. We promote teamwork by working collaboratively; sharing information and having fun .We respect each other, recognizing contributions and good performance. We show respect for our customers by providing efficient and caring service and delivering our promise of great value without hassle.

Our Company:
Capital One Auto Finance has a presence in Florida, Oklahoma, Illinois, Georgia, New York, and Texas with approximately 2,000 Auto Finance employees. We are a financial services maverick, challenging the market for the good of the consumer. We have a distinctive set of characteristics and traits that defines who we are and why we do what we do. Our quest for Diversity at Capital One is about putting our differences to work to add value to our business.

Responsibilities:
- Provide customer service by answering inbound calls, making outbound calls to customers and/or service providers, and responding to emails
- Data entry of customer and account information and transactions
- Sell products and services
- Attend team meetings

Qualifications
Basic Qualifications:
- High School Diploma, GED or Equivalent Certification

Preferred Qualifications:
- 1 year of post-high school education or Associate Degree
- 1 year of experience in customer service
- 1 year of experience in heavy customer contact environment

At this time, Capital One will not sponsor a new applicant for employment
authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Call Center and Customer Service
Primary Location: United States-Oklahoma-Tulsa-Tulsa (33001)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Mon, 22 Apr 2013 02:59:00 GMThttp://capitalone.jobs2web.com/job/Tulsa-Customer-Service-Associate-Job-OK-74101/2235955/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Tulsa-Customer-Service-Associate-Job-OK-74101/2235955/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Summary:
Answers inbound calls from customers and service providers in a call center environment. Resolves customer inquiries and issues while adhering to all Capital One polices and procedures. May assist customers with the application and funding process. May also make outbound calls to customers and/or service providers. May handle account activations. Some positions include cross-selling additional products and services.

Our Culture & Values:
Our vision of Excellence defines the way we at Capital One perform as individuals, teams and an organization. We recruit the very best people, develop and challenge associates, reward performance and results and value the diversity of our people. We are strategically bold by knowing our market, driving innovation, holding ourselves to the highest standards and making sound, fact-based decisions. We stay intellectually rigorous and well-managed by being disciplined, anticipating change and taking ownership.

Our commitment to Do the Right Thing describes how we interact with each other and our customers. We seek open communication by learning from mistakes, being humble and valuing diverse ideas. We promote teamwork by working collaboratively; sharing information and having fun .We respect each other, recognizing contributions and good performance. We show respect for our customers by providing efficient and caring service and delivering our promise of great value without hassle.

Our Company:
Capital One Auto Finance has a presence in Florida, Oklahoma, Illinois, Georgia, New York, and Texas with approximately 2,000 Auto Finance employees. We are a financial services maverick, challenging the market for the good of the consumer. We have a distinctive set of characteristics and traits that defines who we are and why we do what we do. Our quest for Diversity at Capital One is about putting our differences to work to add value to our business.

Responsibilities:
- Provide customer service by answering inbound calls, making outbound calls to customers and/or service providers, and responding to emails
- Data entry of customer and account information and transactions
- Sell products and services
- Attend team meetings

Qualifications
Basic Qualifications:
- High School Diploma, GED or Equivalent Certification

- Bilingual in Spanish and English

Preferred Qualifications:
- 1 year of post-high school education or Associate Degree
- 1 year of experience in customer service
- 1 year of experience in heavy customer contact environment

At this time, Capital One will not sponsor a new applicant for employment
authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Call Center and Customer Service
Primary Location: United States-Oklahoma-Tulsa-Tulsa (33001)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Mon, 13 May 2013 02:59:00 GMThttp://capitalone.jobs2web.com/job/Tulsa-Bilingual-Customer-Service-Associate-Job-OK-74101/2431458/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Tulsa-Bilingual-Customer-Service-Associate-Job-OK-74101/2431458/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Our Culture & Values:
Our vision of Excellence defines the way we at Capital One perform as individuals, teams and an organization. We recruit the very best people, develop and challenge associates, reward performance and results and value the diversity of our people. We are strategically bold by knowing our market, driving innovation, holding ourselves to the highest standards and making sound, fact-based decisions. We stay intellectually rigorous and well-managed by being disciplined, anticipating change and taking ownership.

Our commitment to Do the Right Thing describes how we interact with each other and our customers. We seek open communication by learning from mistakes, being humble and valuing diverse ideas. We promote teamwork by working collaboratively; sharing information and having fun .We respect each other, recognizing contributions and good performance. We show respect for our customers by providing efficient and caring service and delivering our promise of great value without hassle.

Our Company:
Capital One Auto Finance has a presence in Florida, Oklahoma, Illinois, Georgia, New York, and Texas with approximately 2,000 Auto Finance employees. We are a financial services maverick, challenging the market for the good of the consumer. We have a distinctive set of characteristics and traits that defines who we are and why we do what we do. Our quest for Diversity at Capital One is about putting our differences to work to add value to our business.

Responsibilities:

- Make outbound collection calls
- Exhibit effective skip-tracing techniques when applicable
- Provide thorough and accurate documentation to accounts
- Maintain superior quality assurance results
- Servicing accounts by investigating problems and finding resolutions to create a positive customer experience.
- Conducts extensive customer interaction via inbound and outbound calls in both a "dialer" and manual environment.
- Updates account information and complete appropriate documentation.
- Perform account level research
-Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities

Ideal candidates must possess strong problem solving and negotiations skills, desire to exceed challenging goals, be self motivated and able to demonstrate personal initiative in a effort to achieve high standards of performance. Must be adaptable to change, flexible and demonstrate persuasive communication and organizational skills.

Qualifications
Basic Qualifications:
- High School Diploma or GED or Equivalent Certification

- At least 1 year of Collections Experience

Preferred Qualifications:
- 2 years of experience in a Call Center environment
- 2 years of Collections experience
- 1 year of experience in Insurance total loss accounts
- 1 year of experience in Sales
- Ability to work in a fast paced ever changing work environment
- Ability to effectively prioritize work and multi-task
- Superior communication skills
- Schedule flexibility
- Ability to manage constructive criticism in a positive manner

At this time, Capital One will not sponsor a new applicant for employment
authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

J2W:CB

J2W:LI

J2W:MON

Job: Call Center and Customer Service
Primary Location: United States-Oklahoma-Tulsa-Tulsa (33001)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Tue, 14 May 2013 02:59:00 GMThttp://capitalone.jobs2web.com/job/Tulsa-Repo-Associate-Job-OK-74101/2433452/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Tulsa-Repo-Associate-Job-OK-74101/2433452/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
At Capital One, we march to a different beat! While we may be a top-10 bank by deposits, we operate and innovate with the vigor of a start-up. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers.

Capital One has celebrated milestones, including:

- Top-10 bank by deposits

- 148 on the Fortune 500

- 1,000 bank branches

- 2,200 ATM locations

- More than 31,500 associates globally

- 50 million customer accounts

We’re excited to be growing and hiring across the country to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped changed our industry for the better.

Pull on your boots and come with us. We’re going to make some changes happen, and we need folks who know how to chart their own course.

If you’d like to reach more than 50 million customers with your ideas, then Capital One just might be the right move. We’re the world’s first bank where it’s OK to color outside the lines. We disrupted what’s “normal” 25 years ago and we haven’t looked back since.

Come to a place where “status quo” is a dirty word and boundaries are there for exploring. Let’s see how far we can push that envelope.

At Capital One, you’ll join a team of savvy professionals who know how to take technology to the next level and aren’t afraid of getting there quickly.

Integrated Production Support – Digital is seeking an experienced professional to become a key member of our team. The SME (System Matter Expert) works with Digital IT Delivery, Digital IT Platform Mgmt, Wintel, Unix, DBA, Global Incident Management and other Production Support teams to ensure that IPS Processes are followed for Digital IT applications as they relate to Change & Configuration, Incident, Contingency, Problem and other IPS processes.

IPS is a part of Information Technology Operations (ITO), which provides enterprise wide data center facilities, infrastructure management and technology services to enable end users and our information-based strategy.

Responsibilities:

- Triage and resolve application incidents

- Oversight of incident resolution performed by the outsourced on-call team

- Provide assistance and hands-on training for Incident Resolution and be a point of escalation for the on-call team

- Work with Problem Management and multiple Support Teams to ensure proper follow-up and closure of Problem records

- Create and maintain Contingency Plans as needed and provide approval for their implementation as required

- Participate in Business Continuity Planning and Exercises as needed

- Facilitate weekly incident & change meetings, log/update change controls, log defects and own problem follow-up actions

- Provide weekly/monthly performance metrics for

- Oversee and drive end-to-end application monitoring and alerting for daily operations and Business Process Monitoring (BPM) for Service Quality Review (SQR data)

Strong communication, coordination and interpersonal skills are needed to ensure coordination with other System Matter Experts (SMEs), Technical Support Managers (TSMs) and ITO/Card IT Sr. Management.

Qualifications
Basic Qualifications:

- Bachelors Degree or related military experience

- 3 Years of IT experience

- 1 year of experience in ITIL processes

- 2 years of Software Development Life Cycle (SDLC) Experience

- 2 years of experience with supporting Windows Server/IIS based applications, or Linux/apache/WebLogic based applications

- 3 Years of experience using Microsoft Office suite – Outlook, Word, Excel, PowerPoint

Preferred Qualifications:

- Bachelors Degree in Business Administration or Information Technology

- ITIL certifications

- Agile experience or familiarity

- Basic understanding of data networking technologies

- Experience assessing situations and provide multiple solutions with recommendations

- Good team player with ability to collaborate across multiple areas, highly motivated and self-directed

- Able to successfully prioritize and manage multiple tasks

- Good facilitation, negotiation and influencing skills

- Demonstrated ability to work independently and successfully in a demanding environment

- Experience with root cause analysis techniques and application

- Project management skills

- Strong troubleshooting, problem-solving and conceptual thinking

- Clear ability to drive towards results

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Job: Information Technology
Primary Location: United States-Texas-Plano-DFW-Tollway I (31002)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Sat, 04 May 2013 03:00:00 GMThttp://capitalone.jobs2web.com/job/Plano-Support-Specialist%2C-Master-%28USA%29-Job-TX-75023/2467046/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Support-Specialist%2C-Master-%28USA%29-Job-TX-75023/2467046/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
At Capital One, we march to a different beat! While we may be a top-10 bank by deposits, we operate and innovate with the vigor of a start-up. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers.

Capital One has celebrated milestones, including:

- Top-10 bank by deposits

- 148 on the Fortune 500

- 1,000 bank branches

- 2,200 ATM locations

- More than 31,500 associates globally

- 50 million customer accounts

We’re excited to be growing and hiring across the country to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped changed our industry for the better.

Pull on your boots and come with us. We’re going to make some changes happen, and we need folks who know how to chart their own course.

If you’d like to reach more than 50 million customers with your ideas, then Capital One just might be the right move. We’re the world’s first bank where it’s OK to color outside the lines. We disrupted what’s “normal” 25 years ago and we haven’t looked back since.

Come to a place where “status quo” is a dirty word and boundaries are there for exploring. Let’s see how far we can push that envelope.

At Capital One, you’ll join a team of savvy professionals who know how to take technology to the next level and aren’t afraid of getting there quickly.

Integrated Production Support – Digital is seeking an experienced professional to become a key member of our team. The SME (System Matter Expert) works with Digital IT Delivery, Digital IT Platform Mgmt, Wintel, Unix, DBA, Global Incident Management and other Production Support teams to ensure that IPS Processes are followed for Digital IT applications as they relate to Change & Configuration, Incident, Contingency, Problem and other IPS processes.

IPS is a part of Information Technology Operations (ITO), which provides enterprise wide data center facilities, infrastructure management and technology services to enable end users and our information-based strategy.

Responsibilities:

- Triage and resolve application incidents
- Oversight of incident resolution performed by the outsourced on-call team
- Provide assistance and hands-on training for Incident Resolution and be a point of escalation for the on-call team
- Work with Problem Management and multiple Support Teams to ensure proper follow-up and closure of Problem records
- Create and maintain Contingency Plans as needed and provide approval for their implementation as required
- Participate in Business Continuity Planning and Exercises as needed
- Facilitate weekly incident & change meetings, log/update change controls, log defects and own problem follow-up actions
- Provide weekly/monthly performance metrics for
- Oversee and drive end-to-end application monitoring and alerting for daily operations and Business Process Monitoring (BPM) for Service Quality Review (SQR data)

Strong communication, coordination and interpersonal skills are needed to ensure coordination with other System Matter Experts (SMEs), Technical Support Managers (TSMs) and ITO/Card IT Sr. Management

.

Qualifications
Basic Qualifications:

- Associates or related military experience
- 3 Years of IT experience
- 1 year of experience in ITIL processes
- 2 years of experience supporting Windows Server/IIS based applications
- 2 years of experience supporting Linux/apache/WebLogic based applications

Preferred Qualifications:

- Bachelors Degree in Business Administration or Information Technology
- ITIL certifications
- Experienced in Java, Perl, Korn, and .Net
- Basic understanding of data networking technologies
- Experience assessing situations and provide multiple solutions with recommendations
- Good team player with ability to collaborate across multiple areas, highly motivated and self-directed
- Able to successfully prioritize and manage multiple tasks
- Good facilitation, negotiation and influencing skills
- Demonstrated ability to work independently and successfully in a demanding environment
- Experience with root cause analysis techniques and application
- Project management skills
- Strong troubleshooting, problem-solving and conceptual thinking
- Clear ability to drive towards results

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Job: Information Technology
Primary Location: United States-Texas-Plano-DFW-Tollway I (31002)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Sat, 11 May 2013 02:59:00 GMThttp://capitalone.jobs2web.com/job/Plano-Support-Specialist%2C-Master-%28USA%29-Job-TX-75023/2478927/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Support-Specialist%2C-Master-%28USA%29-Job-TX-75023/2478927/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Responsibilities:

- Directly responsible for managing an escalated call center team of approximately 10 to 15 Bankers that supports the branch, call center and executive complaints.

- Effectively develop and coach front line associates in cross-functional teams

- Manage change in the call center environment –and raises the level of banker performance

- Partners with quality, training and process team to achieve department business goals and execute within rigorous timeframes

- Supports process owner for critical processes within the escalation function

- Foster an environment that promotes the highest level of service to all Capital One customers, departments and branches to ensure total customer satisfaction

- Responsible for recommending promotions, terminations and salary adjustments for call center associates.

- Interviews and hires job applicants for the center and trains, counsels and disciplines associates on job performance.

- Leads employees through goal prioritization to ensure all goals are accomplished

- Collaborates with call center support staff to discuss problems, strategies and implementation of new policies when needed.

- Proven ability to coordinatee call center productivity and associates performance

- Responsible for banker development.

- Other duties as assigned by Manager and Director

It is imperative that the selected leader is a change agent with a strong drive for results. Most of all, the ideal candidate must be able to influence his/her team to embrace the advocacy mission—“Passion for Excellence?Service from the Heart”.

Qualifications
Basic Qualifications:

- Asscociate's degree

- Minimum of 1 year experience in Call Center

- Minimum 2 years experience in Financial Service Industry

- Minimum 2 years of Call Center Management experience

Preferred Qualifications:

- Excellent verbal/written communication skills and analytical skills

- Excellent organizational/planning/project management skills
- Independent and self motivated
- Ability to make difficult autonomous decisions
- Excellent negotiation skills

- Process improvement mindset is important

- Ability to make difficult autonomous decisions
- Excellent negotiation skills

Hours of Operation: M-F 8am-9pm EST and Saturday and Sunday's from 9-6pm EST

Requires successful registration with, and issuance of a unique identification number from, the Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act).

No agencies please.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Retail Banking
Primary Location: United States-Maryland-Laurel-Prince Georges-Laurel 3 (17304)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Mon, 22 Apr 2013 03:00:00 GMThttp://capitalone.jobs2web.com/job/Laurel-CC-SR_-UNIT-MGR-%28BANK%29-Job-MD-20707/2395997/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Laurel-CC-SR_-UNIT-MGR-%28BANK%29-Job-MD-20707/2395997/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Associates handle inbound or outbound calls with customers whose balances have charged off. Associates should help customers with payment arrangements that relieve them of outstanding debt balances with the company. They may do so through payment arrangements, settlements, or other tools appropriate to the situation. The goal is to help our customers find a way to move past their existing debt and get on the road to building back their credit.

Responsibilities:
- Manage inbound and outbound recovery calls
- Perform account level research
- Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities even though the account has charged off
- Become familiar with and follow Company guidelines and procedures (CBTs, training, timecards, e-mail, training, etc)
- Attend team meetings
- Update account info and complete appropriate documentation to ensure accurate records

Hours of job will be 10am-7pm.

Qualifications
Basic Qualifications:
1 year experience Call Center or Loss Mitigation
High School Diploma or GED
1 year experience with Microsoft Office products

Work 10am -7pm shift

Preferred Qualifications:
2 years call center or Loss mitigation experience
1 year highest risk loss mitigation experience in Financial services or banking (repo, skip, recovery, loan modifications)
2 years experience with Microsoft Office products
3 years post-high school education, Associate Degree, or Bachelor’s Degree

At this time, Capital One will not sponsor a new applicant for employment
authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Call Center and Customer Service
Primary Location: United States-Texas-Plano-DFW-Tollway I (31002)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Fri, 03 May 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/Plano-Sr_-Recovery-Coordinator-Job-TX-75023/2579830/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Sr_-Recovery-Coordinator-Job-TX-75023/2579830/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Summary:
Call Monitoring QA Rep monitors and evaluates associate performance against established performance metrics to determine level of adherence to company policies and procedures. Responsible for partnering with Quality Specialists to research existing processes and monitor risks associated with business processes. Works with designated points of contact for business units to resolve issues that arise. Principle duties include completing call reviews and providing detailed summaries to the business leadership team. Manages multiple concurrent duties in a fast-paced environment.

Responsibilities:
- Gather data by reviewing a specific established baseline to ensure compliance with governance, policies and procedures.
- Provide anecdotal feedback on quality adherence and risk.
- Develop and maintain procedural and policy expertise within supported areas of business.
- Calibrate with peers and managers of supported areas of business.
- Perform other assigned duties specific to call monitoring as required.
- Collaboration of projects which may occur based on situation, need and associate availability.
- Actively engage in team and self-development with focus on general methodologies and principles of quality.

Skills:
- Experience completing Quality Audits using CRQM.
- Strong problem solving abilities with multiple data reference issues, review data from multiple perspectives and draw conclusions.
- Familiarity with calibrations or audit processes.
- General understanding of how quality supports excellence and can reduce cost throughout an organization.
- High self-accountability. Should be self-managed and demonstrate the ability to work successfully and productively in a multi-task, fast paced and continually flexing environment with little supervision.
- Excellent verbal and written communication skills.
- Responds well to coaching and feedback.
- Strong integrative thinking and problem solving skills.
- Prioritization, organization and time management skills required with a focus on meeting deadlines.
- Ability to be flexible with changing priorities.

Qualifications
Basic Qualifications:
- High School Diploma, GED, equivalent certification, or military experience

- At least 1 year of Quality Assurance Call Monitoring experience
- At least 1 year experience with Microsoft Office (Word, Excel, and Outlook)

Preferred Qualifications:
- At least 2 years experience with Microsoft Office (Word, Excel, and Outlook)
- At least 1 year of experience working in a call center environment with a solid knowledge of general policy and procedures.
- At least 1 year of experience with process review excellence

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Mortgage
Primary Location: United States-Texas-Plano-DFW-Plano People Center Bldg 3 (31063)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Thu, 02 May 2013 03:00:00 GMThttp://capitalone.jobs2web.com/job/Plano-Call-Monitoring-QA-Rep-II-Job-TX-75023/2524022/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Call-Monitoring-QA-Rep-II-Job-TX-75023/2524022/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Responsibilities:

Deficiency Recoveries is responsible for providing excellent customer service in a production environment by negotiating payoffs, settlements, and payment plans for customers who have balances remaining after repossession or Total Loss.

Responsibilities will include servicing inbound customer calls to answer account level questions, negotiate payments, and route calls to appropriate parties. They also include managing work list(s) to perform outbound call attempts on deficiency accounts to negotiate payment arrangements, settlements, or payoffs.

Qualifications
Basic Qualifications:

- High School Diploma

- 1 year experience in collections

- 1 year experience in auto finance

Preferred Qualifications:

- Previous rating Above Strong

- 2 years experience in collections

- 2 years experience in auto finance

- Bachelor's Degree or Military Service

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Call Center and Customer Service
Primary Location: United States-Texas-Plano-DFW-Tollway 2 (31004)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Mon, 22 Apr 2013 03:00:00 GMThttp://capitalone.jobs2web.com/job/Plano-Senior-Operations-Production-Coordinator-Job-TX-75023/2340376/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Senior-Operations-Production-Coordinator-Job-TX-75023/2340376/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Imagine a Fortune 500 company with a real maverick streak. A financial powerhouse poised to redefine its industry. Yes, Capital One has moved into the world of retail banking! Capital One Financial Corporation is a holding company offering an unmatched range of financial products and services to consumers, small businesses and commercial clients. We're headquartered in McLean, Virginia, with more than 316 locations in Texas and Louisiana - but our ambitions are truly national. So what does this mean for you? It means the chance to excel in our supportive, team-oriented environment, to be challenged to advance your skills alongside the brightest talent in the business, and to take on important responsibility from day one while building a rewarding career - all with a fast-growing industry.

Overview:
Applicant will be responsible for handling inbound phone volume for our banking call center. Customers will make requests pertaining to their account via phone. The expectation is that your response is professional in tone and language. Troubleshooting and investigative skills are important characteristics of a customer service phone representative. In addition, each customer service representative will be responsible for ensuring compliance to policies and procedures. Your resolutions must be clear and meet the customers needs with one interaction. Business needs require flexibility in scheduling. The ability to shift your schedule is a critical aspect of this department.

*Hours of operation are 7:00AM-11:00PM and shift flexibility is a pre-requisite to this role.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Qualifications
Basic Qualifications:
- High School Diploma, GED or Equivalent Certification
- 6 months experience in a customer service or call center environment

Preferred Qualifications:
- 3 years of experience in a customer contact environment
- 12 months of continuous work with one employer
- 2 years of telesales experience
- 6 months previous banking experience
- 6 months previous Call Center Experience
- Associates or Bachelors Degree
- Proficiency with all Microsoft applications

At this time, Capital One will not sponsor a new applicant for employment
authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Call Center and Customer Service
Primary Location: United States-Maryland-Laurel-Prince Georges-Laurel 3 (17304)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Thu, 02 May 2013 03:00:00 GMThttp://capitalone.jobs2web.com/job/Laurel-Sr_-Inbound-CS-Representative-%28USA%29-Job-MD-20707/2462221/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Laurel-Sr_-Inbound-CS-Representative-%28USA%29-Job-MD-20707/2462221/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Summary:
The Customer Care servicing organization is an environment focused on providing Capital One Auto Finance customers with consistent high quality service experiences. The Customer Care team consists of fully empowered agents to assist in one call resolution by promoting a customer first culture!

This exciting servicing position offers an associate the opportunity to be part of a high quality servicing environment that is attentive to our Auto Finance customer needs. The main components of this position include, addressing account specific questions, providing a world class customer experience, and continuing to provide feedback on how to enhance and improve our customer and associate experiences.

Associates will be responsible for fielding inbound calls from customers, answering questions, providing an unmatched customer experience, and handling customer concerns through one call resolution. The agent will also be asked to assure speedy resolution of issues utilizing all available channels. The individual will be responsible for delivering high quality servicing while promoting continued loyalty to Capital One.

Responsibilities:
- Provide customer service by answering inbound calls, making outbound calls to customers and/or service providers, and responding to emails
- Data entry of customer and account information and transactions
- Attend team meetings

Qualifications
Basic Qualifications:
- High School Diploma, GED or Equivalent Certification
- Proficient PC skills

Preferred Qualifications:
- 1 year experience in customer service
- Passionate customer advocate
- Self-motivated
- Excellent tone, grammar, and verbal skills
- Exceptional listening, questioning and call control techniques
- Ability to learn in an ever changing environment
- Possess strong decision making ability and pay close attention to detail
- Ability to work under pressure and meet established standards
- Demonstrated ability to present information in a way that reflects positively upon the organization
- Ability to solve problems with multiple answers, choosing best fit for customer
- Professional demeanor
- Basic to advanced knowledge of the credit and/or auto finance industry

At this time, Capital One will not sponsor a new applicant for employment
authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Call Center and Customer Service
Primary Location: United States-Texas-Plano-DFW-Tollway 2 (31004)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Sun, 05 May 2013 02:59:00 GMThttp://capitalone.jobs2web.com/job/Plano-Senior-Customer-Service-Representative-Job-TX-75023/2533343/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Senior-Customer-Service-Representative-Job-TX-75023/2533343/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
At Capital One, we march to a different beat! While we may be a top-10 bank by deposits, we operate and innovate with the vigor of a start-up. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers.

Capital One has celebrated milestones, including:

- Top-10 bank by deposits

- 148 on the Fortune 500

- 1,000 bank branches

- 2,200 ATM locations

- More than 31,500 associates globally

- 50 million customer accounts

We’re excited to be growing and hiring across the country to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped changed our industry for the better.

You never have a problem striking up a conversation with strangers. And that’s exactly the kind of person we’re looking for at Capital One to man the lines of our customer service call centers.

Serving as the voice of reason and reassurance to callers, you’ll place promotional calls as well as receive calls concerning Capital One products and services. You’re sure to fit in with this high-energy group if you play nice with others and talk a mile-a-minute.

We hope you pick up the phone and call us today!

The Inbound Service Group is focused specifically on providing quality service to customers on various call types and taking appropriate action to resolve customer needs on a first call basis. While at times associates will have the ability to fulfill customer requests, associates will also utilize multiple tools and resources to identify the department that can further assist with the customer's inquiry.

Candidates must possess the following qualifications:

- Create a Strong Customer Experience

- Dependable

- Effective time management in a flexible and ever changing environment

- Ability to multi task

- Excellent organizational and communication skills

- Strong independent problem solving skills

- Exceptional listening, questioning and call control techniques

- Ability to adhere to a proven standard of work process

Qualifications
Basic Qualifications:
- High School Diploma, GED or Equivalent Certification or Military Experience
- At least 1 year of experience in Customer service

Preferred Qualifications:
- 2 years post-high school education or Associate Degree

- 1 year experience Call Center or Loss Mitigation
- 1 year experience with MS Office products
- 2 years experience in heavy customer contact environment

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Call Center and Customer Service
Primary Location: United States-Virginia-Chester-Chester-James River Center 2 (12041)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Fri, 10 May 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/Chester-Recovery-Coordinator-Job-VA-23831/2590965/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Chester-Recovery-Coordinator-Job-VA-23831/2590965/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Imagine a Fortune 500 company with a real maverick streak. A financial powerhouse poised to redefine its industry. Yes, Capital One has moved into the world of retail banking! Capital One Financial Corporation is a holding company offering an unmatched range of financial products and services to consumers, small businesses and commercial clients. We're headquartered in McLean, Virginia, with more than 316 locations in Texas and Louisiana - but our ambitions are truly national.

So what does this mean for you? How about the chance to excel in our supportive, team-oriented environment? To be challenged to advance your skills alongside the brightest talent in the business. And to take on important responsibility from day one, while building a rewarding career - all within a fast-growing industry.

The best leaders do not just motivate, they inspire! That’s how we reach our goals and why we reward outstanding results. Sound like you? Then consider Capital One, a financial services leader and FORTUNE 500® company, where you’ll find an environment that values your abilities and rewards results that drive business success.

As a Unit Manager at Capital One, you will lead a dynamic team of front line associates who are the face of Capital One for our customers. Creating excitement and maintaining high levels of morale through change are essential for leaders within Capital One. The Online Banking Unit Manager is directly responsible for managing a group of Online Banking customer service associates.

Responsibilities:
- Successfully motivate, coach and develop 15-20 Online Banking customer service associates
- Drive team performance and deliver on critical performance measures including team productivity, efficiency and quality
- Foster a team environment that promotes the highest level of service to all Capital One customers, departments and branches to ensure total customer satisfaction
- Create a collaborative environment in which associates at all levels of the organization are encouraged to voice ideas and concerns
- Deliver performance feedback, including performance appraisals, developmental action plans, performance improvement plans and disciplinary action
- Facilitate effective team meetings
- Analyze reports and data to improve the customer experience
- Demonstrate strong communication, presentation, and influencing skills
- Ability to build and maintain positive working relationships with individuals at multiple levels

Qualifications
Basic Qualifications:
- High School Diploma, GED or equivalent certification or Military experience
- Two years of financial industry experience
- Two years of Call Center management experience

Preferred Qualifications:
- Four year degree
- Bilingual a plus
- Strong analytical skills
- Basic understanding of bank operations
- Excellent verbal and written communication skills
- Two years people management experience in a banking call center environment
- Ability to make quick and accurate decisions which may, at times, be based on limited information and require multi-tasking
- Demonstrate an understanding of general management principles derived from college level courses and/or on the job experience

Pay, Benefits and Work Schedule:
Tuesday through Saturday, 2 p.m. – 11 p.m. Shift includes a 10% shift differential.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Retail Banking
Primary Location: United States-Virginia-Glen Allen-Richmond-Knolls III (12038)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Mon, 13 May 2013 02:59:00 GMThttp://capitalone.jobs2web.com/job/Glen-Allen-Call-Center-Unit-Manager-Job-VA-23058/2484804/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Glen-Allen-Call-Center-Unit-Manager-Job-VA-23058/2484804/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
The Company & The Team:
At Capital One, we march to a different beat! While we may be a top-10 bank by deposits, we operate and innovate with the vigor of a start-up. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers.

Capital One has celebrated milestones, including:
- Top-10 bank by deposits
- 148 on the Fortune 500
- 1,000 bank branches
- 2,200 ATM locations
- More than 31,500 associates
- 50 million customer accounts

We’re excited to be growing and hiring across the country to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped changed our industry for the better.
You never have a problem striking up a conversation with strangers. And that’s exactly the kind of person we’re looking for at Capital One to man the lines of our customer service call centers.
Serving as the voice of reason and reassurance to callers, you’ll place promotional calls as well as receive calls concerning Capital One products and services. You’re sure to fit in with this high-energy group if you play nice with others and talk a mile-a-minute.
We hope you pick up the phone and call us today!

The Role:
One of the nation’s top 10 largest banks is looking for dynamic, energetic and customer focused associates to join their outstanding team. Capital One, a Fortune 500 Company, is currently looking for Senior Customer Service Representatives to join our thriving High Value Servicing business. The High Value Servicing business is a servicing environment focused on rewarding and engaging heavy spenders by providing them with consistent high quality service experiences. The Loyalty queue consists of empowered agents to assist in one call resolution by promoting a customer first culture through having premium rewards products, exciting choice, and empowerment capabilities. This exciting servicing position offers an associate the opportunity to be part of a high quality servicing environment that is attentive to our customers’ needs. The main components of this position include promoting rewards features, addressing account specific questions, and continuing to provide feedback on how to enhance the customer experience.

Associates will be responsible for fielding inbound calls from customers, answering questions, providing an unmatched customer experience, and handling customer concerns through one call resolution. The agent will also be asked to assure speedy resolution of issues utilizing all available channels. The individual will be responsible for delivering high quality servicing while promoting the utilization of our products as well as our rewards services and to promote continued loyalty.

Responsibilities:
- Provide customer service by answering inbound calls
- Data entry of customer information and transactions

The Person:
We are seeking self-starting individuals with a strong attention to detail and an outstanding passion for our customers. Candidates should possess strong written and verbal communication skills in order to succeed in this role. This candidate will be able to work independently, but will also enjoy collaborating with teammates to achieve common goals.

Qualifications
Basic Qualifications:
- At least a High School Diploma, GED or Equivalent Certification or Military Experience

Preferred Qualifications:
- At least one year of experience in customer service
- Strong written and verbal communication skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Call Center and Customer Service
Primary Location: United States-Virginia-Glen Allen-Richmond-Knolls I (12034)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Wed, 24 Apr 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/Glen-Allen-Senior-Customer-Service-Representative-Job-VA-23058/2565461/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Glen-Allen-Senior-Customer-Service-Representative-Job-VA-23058/2565461/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
This IT Operations System Support Analyst will support a state-of-the-art IT Data Center (that operates 24/7) for this company with more than 50 million customer accounts, 2,200 ATMs, 1,000 retail banking locations, and 45,000 employees.

This position will provide leadership, triaging and assignment of incident management activities for high severity incidents impacting IT Infrastructure and Business Applications.

Position could be located in Glen Allen, VA or Plano, TX.

Key Accountabilities:
- This is an individual contributor role will indirectly influence the work of the Incident Manager, Communication Specialists, and System Monitoring specialists as required to effective manage an incident
- Lead high severity incident calls
- Drives triage and troubleshooting recommendations
- Keeps ITO Leadership informed
- Coordinates management of executive bridge calls
- Works with System Monitoring and other technical teams to establish early detection conditions requiring incident management services
- Drives for opportunities to resolve issues at the point of detection
- Works with system monitoring to coordinates/triage super-alert response activities
- Initiates and maintains collaboration tool sessions
- Coordinates activities of a matrix team of technicians to investigate unstable conditions and makes calls to run approved fixes
- During investigation period, makes timely decisions to escalate the issue in predefined support chain of command
- Collects impact assessment numbers and assigns proper severity to the ticket and escalates issues accordingly
- Conducts Sunday morning post maintenance validation call, other such calls and send out validation report
- Coordinates triage activities after receiving a Super Alert
- Manages collaboration tool sessions during high severity incident
- Summarizes impact and current investigation/ fix status every so often on the call and keeps the triage activity moving

Key Competencies:
- Excellent triaging and troubleshooting skills
- Good domain concepts against all technologies across the Enterprise
- Able to perform well and with poise under pressure
- Excellent written and verbal skills to effectively communicate impact and actions with Senior Leadership Team (SLT)
- Good fundamental understanding of various computer technologies and terms

Success Measures:
- MTTR of High Severity Incidents
- Presence on High Severity Incidents Calls
- Cadence and order during high severity incident calls
- Organizational preparedness during shift

Qualifications
Basic Qualifications:
- High School Diploma, GED or Equivalent Certification or military experience
- 3 or more years of IT experience
- 2 or more years of experience supporting Windows operating system, databases, networking equipment, WEB, Hardware, Software, Data Center in a rotational Shift environment.
- Willing to work 12 hour shifts (3 months of night shifts, 3 months of day shifts), and every other weekend

Preferred Qualifications:
- Bachelors Degree in Information Technology
- 5 or more years of experience supporting Windows operating system, databases, networking equipment, WEB, Hardware, Software, Data Center in a rotational Shift environment.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please.

Job: Information Technology
Primary Location: United States-Texas-Plano-DFW-Tollway I (31002)

Other Locations:United States-Virginia-Glen Allen-Richmond-Knolls II (12036)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Tue, 14 May 2013 02:59:00 GMThttp://capitalone.jobs2web.com/job/Glen-Allen-Operations-System-Support-Analyst-%28Incident-Management%29-Job-VA-23058/2547811/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Glen-Allen-Operations-System-Support-Analyst-%28Incident-Management%29-Job-VA-23058/2547811/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
The Company & The Team:
At Capital One, we march to a different beat! While we may be a top-10 bank by deposits, we operate and innovate with the vigor of a start-up. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers.

Capital One has celebrated milestones, including:
- Top-10 bank by deposits
- 148 on the Fortune 500
- 1,000 bank branches
- 2,200 ATM locations
- More than 31,500 associates
- 50 million customer accounts

We’re excited to be growing and hiring across the country to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped changed our industry for the better.
You never have a problem striking up a conversation with strangers. And that’s exactly the kind of person we’re looking for at Capital One to man the lines of our customer service call centers.
Serving as the voice of reason and reassurance to callers, you’ll place promotional calls as well as receive calls concerning Capital One products and services. You’re sure to fit in with this high-energy group if you play nice with others and talk a mile-a-minute.
We hope you pick up the phone and call us today!

The Role:
One of the nation’s top 10 largest banks is looking for dynamic, energetic and customer focused associates to join their outstanding team. Capital One, a Fortune 500 Company, is currently looking for Customer Service Coordinators to join our thriving card business. You will assist our customers over the phone with account inquiries, requests to negotiate terms such as Annual Percentage Rate (APR) or credit limit, and closing accounts. Associates will utilize computer programs to view account specific information and document any changes to the customer’s account. In this role you will have a direct impact on the customer experience and on the reputation of Capital One for delivering top notch customer service and providing one-call resolution..

Responsibilities:
- Provide excellent customer service to existing customers
- Perform account level research and advise customer of products that may benefit them
- Attend team meetings
- Stay up to date on all changes, developments and enhancements for all systems, products, and upgrades
- Update account information and complete accurate documentation
- Review documentation, ensuring loans meet policy guidelines

The Person:
We are seeking self-starting individuals with a strong attention to detail and an outstanding passion for our customers. Candidates should possess strong written and verbal communication skills in order to succeed in this role. This candidate will be able to work independently, but will also enjoy collaborating with teammates to achieve common goals.

Qualifications
Basic Qualifications:

- High School Diploma, GED or Equivalent Certification or Military Experience

- At least 2 years of Customer Service Experience

Preferred Qualifications:

- At least 1 year of Call Center Experience

- Basic to advanced knowledge of the credit industry

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Call Center and Customer Service
Primary Location: United States-South Dakota-Sioux Falls-South Dakota-Sioux FallsCallC (72001)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Mon, 13 May 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/Sioux-Falls-Customer-Service-Representative-Job-SD-57101/2595843/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Sioux-Falls-Customer-Service-Representative-Job-SD-57101/2595843/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Job Function

- Provide quality customer service in inbound Spanish Queue.
- Respond to all lines of business customer issues in GCS, OLB, Bill Pay and Tech

Job Responsibilities

- Agents will be responsible for Spanish Queue Service levels.
- Agents will be responsible for ensuring compliance to policies and procedures
- Agent must be very self managed.
- Volume will consist of 80% GCS inquiries and 20% other

Skills and Abilities

- The ability to clearly communicate in a clear and concise manner in Spanish and English.
- Strong attention to detail
- Flexibility in scheduling
- Investigative skills
- Follow policy and procedures
- Work independently and in a team setting
- Work in a professional manner
- Process high volumes in a timely manner
- Customer service oriented
- Ability to empathize and connect with customer
- Ability to multi-task
- Must be able to perform to full potential with little to no supervision

Hours:

Monday – Saturday (7A-8P) – Schedules will vary

Qualifications
Basic Qualifications

- Bilingual in Spanish and English
- High school Diploma, GED or equivalent
- 6 months experience in a customer service or call center environment

Preferred Qualifications

-
- 3 years of experience in a customer contact environment
- 12 months of continuous work with one employer
- 2 years of telesales experience
- 6 months previous banking experience
- 6 months previous Call Center Experience
- Associates or Bachelors Degree
- Proficiency with all Microsoft applications

At this time, Capital One will not sponsor a new applicant for employment
authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Call Center and Customer Service
Primary Location: United States-Maryland-Laurel-Prince Georges-Laurel 3 (17304)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Sun, 05 May 2013 02:59:00 GMThttp://capitalone.jobs2web.com/job/Laurel-Bilingual-Advanced-Service-Coordinator-%28USA%29-Job-MD-20707/2533344/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Laurel-Bilingual-Advanced-Service-Coordinator-%28USA%29-Job-MD-20707/2533344/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS