http://capitalone.jobs2web.com/feeds/Seattle-WA-Economics-jobs/ Custom RSS Feed for Seattle-WA-Economics-jobs Sun, 26 May 2013 05:44:59 GMT en-us http://capitalone.jobs2web.com/feeds/Seattle-WA-Economics-jobs/ 720
Description
The Applications Architect acts as a technical leader in shaping the vision of projects in support of the broader application enterprise. They are focused on guiding upcoming project efforts by creating technical designs, supporting project defintion, and providing guidance to members of the technology teams.

Responsibilities:

- Create Design documentation to be leveraged by the Development and Quality Assurance teams
- Work with Application Architects to ensure project designs reflect the broader application roadmap
- Generate application code for new frameworks or technical implementations
- Support deliverables throughout the definition phase of a project
- Provide feedback on the effort, risks, and resources necessary on potential project initiatives
- Act as a coach and mentor on implementing project designs
- Participate in development design, code, and vendor reviews
- Evaluate existing systems and processes to look for opportunities to make improvements
- Author technical documentation to provide Governance over development processes
- Assist in troubleshooting of high-priority Production issues

Qualifications
Basic Qualifications:

- Bachelor's degree

- 5+ years of software development experience with emphasis on the web.

- 2+ years experience in OO design and common design patterns

Preferred Qualifications:

- Bachelor's degree in computer science

- 5+ years’ experience designing and constructing robust enterprise level solutions

- 2+ years’ experience serving as a Development Lead on strategic initiatives

- Expert-level abilities in a myriad of technologies including two or more of these areas:

- Web - .NET (C#), ASP.NET, AJAX, CSS, JSON

- Services - SOA, XML, SOAP, WCF, WS-*, SAML

- Back Office - MQ, Java, FTP, PGP, PowerBuilder

- Database - T-SQL, MS-SQL, Sybase ASE and IQ

- Proven track record of delivering quality, mission critical, enterprise systems

- Proficiency with a wide range of technologies and principles

- Experience with recognized industry design patterns, methodologies, and techniques

- Strong communication and organizational skills

- Ability to support multiple project initiatives simultaneously

- Extensive knowledge of web server and application server platforms

- Understanding of database design and performance concepts

- Familiarity with OLTP and OLAP principles

- Exceptional problem solving abilities

*Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

*No agencies please.

*Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Information Technology
Primary Location: United States-Washington-Seattle-Seattle-ING Seattle Call Cente (51050)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Sat, 04 May 2013 02:59:00 GMThttp://capitalone.jobs2web.com/job/Seattle-Applications-Architect-Job-WA-98101/2133140/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Seattle-Applications-Architect-Job-WA-98101/2133140/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
The Quality Assurance Manager will take responsibility for the management of functional test teams. This individual is responsible for ensuring software deliverables under test meet specifications, quality objectives, and customer expectations. Other responsibilities include working with test leads and individual contributors to identify test requirements and test strategies for large scale strategic, highly integrated software projects.

Essential Functions:

Coordinate test related activities for a team of full-time and contract QA Analysts and SDETs

Responsible for the hiring, training, and evaluation of department staff

Work with development managers to resource sprint teams for strategic and maintenance projects

Responsible for the development, implementation, and adherence of department procedures, processes, and standards

Manage test environments and resources to support team commitments and project schedules

Assist in removing project impediments for sprint teams

Oversee test strategies including automated testing to ensure efficient and effective use of resources while achieving quality objectives

Implement Risk Based Test strategies that ensure test plans developed by team members provide necessary test coverage

Research, evaluate, and procure tools for department use

Implement measurements, statistics, and controls that aid in the inspection of quality

Identify risks, provided impact analysis, and oversee the development of risk mitigation strategies

Work with Development, IT Operations, and Deployment managers to establish processes and procedures that ensure the successful implementation of software deliverables

Qualifications
Basic Qualifications:

- Bachelors Degree in Computer Science or MIS equivalent field
- At least 5 years QA experience
- At least 2 years experience as team leader

Preferred Qualifications:

- Experience in coordinating large, complex integrated testing efforts
- Experience using the Agile Scrum development framework
- Outstanding leadership skills including team building, mentoring, problem solving and planning
- Excellent interpersonal skills and proven ability to work with customers (internal and external)
- Strong knowledge of IT systems and software development
- Demonstrated knowledge of quality principles and test methodologies including test automation

No agencies please.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Information Technology
Primary Location: United States-Washington-Seattle-Seattle-ING Seattle Call Cente (51050)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Sat, 18 May 2013 05:31:00 GMThttp://capitalone.jobs2web.com/job/Seattle-Quality-Assurance-Manager-%28USA%29-Job-WA-98101/2438330/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Seattle-Quality-Assurance-Manager-%28USA%29-Job-WA-98101/2438330/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Responsible for user interface and user experience design of the ShareBuilder's web applications

ESSENTIAL FUNCTIONS
- Manage a small team of UI/UX designers
- Design graphical user interfaces and experiences including navigation, workflows, and intended priorities on a screen.
- Work with designers, product managers, and other internal clients to develop compelling design concepts using brand and style guide standards.
- Solve design and technical challenges quickly.
- Estimate work time involved in projects and communicate changes in scope and timelines to stakeholders.

Qualifications
BASIC QUALIFICATIONS

- 2+ years managing a creative team
- 7+ years designing user interfaces, preferably in an enterprise environment
- 5+ years defining UX via wireframes, mockups, and/or prototypes
- 7+ years using Adobe Creative Suite applications (Photoshop and Illustrator in particular)
- 2+ years coding basic HTML and CSS as well as familiarity with jQuery and JavaScript
- 2+ years of experience with usability testing

PREFERRED QUALIFICATIONS

- Undergraduate degree or equivalent experience in Graphic Design
- Proficiency handcoding HTML and CSS
- Proficiency working with and developing basic Javascript and DHTML
- Proficiency designing/developing Flash with some action scripting
- Proficiency in cross-browser compatibility and best practices
- Strong understanding of graphic design and web user interactions
- Experience managing multiple projects with short turn-around deadlines
- Ability to scope design deliverables accurately and prioritize work items appropriately
- Proven ability to build positive, collaborative relationships across teams/groups/functions including Product Management and Technology teams
- Proven leadership in the UI/UX profession
- Experience with consumer oriented companies, the personal finance industry or related industries a plus
- Solid design portfolio

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Operations
Primary Location: United States-Washington-Seattle-Seattle-ING Seattle Call Cente (51050)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Fri, 24 May 2013 03:00:00 GMThttp://capitalone.jobs2web.com/job/Seattle-Web-UIUX-Design-Manager-Job-WA-98101/2567896/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Seattle-Web-UIUX-Design-Manager-Job-WA-98101/2567896/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Summary

As a product manager on the ShareBuilder Mobile team, take on ownership of mobile products and initiatives to support the ShareBuilder Product, and create a vision for how the mobile products will work to meet the needs of our customers. Gain good understanding of the ShareBuilder Product and apply mobile expertise. Facilitate both internal and external team collaboration for projects from concept to delivery. Work with project stakeholders throughout the organization to define product and project scope and define business requirements. Collaborate with the creative design team to define the user experience. As a product owner, set the project priorities for the development team using the Agile Scrum process. Maintain a strong awareness of customer needs, evaluate product performance, monitor the competitive landscape, and manage ongoing product enhancements for mobile products.

Essential Functions

- Develop mobile products and services that provide significant value to the customer, are unique,and remove friction from the brokerage process
- Create and own the vision of products and services offered by ShareBuilder Mobile – what features and functionality will be offered and how the user will interact with the product
- Author business requirements for new products and enhancements to existing products
- Collaborate with cross-functional teams to represent their requirements in the product
- Help establish the user experience by defining the process flow and creating wireframes and/or prototypes
- Defining the acceptance criteria for the business and functional requirements
Support the Creative Design team produce mock-ups that meet ShareBuilder’s usability and user experience guidelines
- Acting in the role of product backlog owner, set project priorities for the development team using Agile Scrum
- Monitor customer needs and industry standards/trends, and respond by making adjustments to userexperience via enhancement requests
- Approval of the final new product delivery as well as managing ongoing product improvements and marketing efforts
- Prioritize and manage defects in area of product ownership / responsibility for monthly releases and emergent issues
- Provide strategic thinking around existing and new business opportunities
- Become a product and competitive product knowledge expert which includes monitoring and collecting market data, information about emerging trends, competing products, and customer feedback
- Develop RFPs as part of vendor selection process as well as ongoing vendor management responsibilities
- Participation in project planning, feature prioritization and communicating project status
- Responsible for scrutinizing product performance and profitability to analyze for potential product improvements
- Become an internal champion and product evangelist for ShareBuilder Mobile

Qualifications
Basic Qualifications

- 2+ years gathering/writing user business requirements and define the acceptance criteria for mobile products / projects
- 2+ years with defining UX via wireframes and/or prototypes to inform and communicate the product vision
- 3+ years experience with analyzing product performance to provide recommendations for product and bottom line improvements
- One year of experience working in an Agile / Scrum environment

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Operations
Primary Location: United States-Washington-Seattle-Seattle-ING Seattle Call Cente (51050)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Sun, 28 Apr 2013 03:00:00 GMThttp://capitalone.jobs2web.com/job/Seattle-PRODUCT-MANAGER-%28BANK%29-%28USA%29-Job-WA-98101/2160333/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Seattle-PRODUCT-MANAGER-%28BANK%29-%28USA%29-Job-WA-98101/2160333/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Capital One is seeking a Senior Brand Manager to develop and execute marketing strategies for its recently acquired Brokerage business (ShareBuilder). ShareBuilder is the 6th largest online brokerage and is designed for long-term investing. In this role you will drive our brand forward by developing consumer-centric, integrated marketing strategies. The ideal candidate will have a passion for developing great ideas built on consumer needs and experience directing marketing agencies to bring ideas to life in today’s multi-channel environment. The Senior Brand Manager will apply fact-based rigor, structured frameworks, and marketing/brand management best practices and judgment in a manner that is consistent with advancing the segment's strategic objectives.

Responsibilities:
- Develop and implement marketing communication and strategy planning to drive new customers to ShareBuilder via multiple channels
- Lead a team responsible for all acquisition marketing including digital, cross sell to Capital One base and 3rd party partner cross-sell marketing (Costco/Airlines), café marketing/licensing and retail.
- Partner on developing the learning agenda and creative testing investment strategy
- Identify and implement digital trends, innovations, competitive news, and industry best practices that improve channel results and Brand impact
- Partner with the internal market research and agency planning teams to identify consumer and market insights to inform in-market strategies
- Present results in a clear and organized manner and translates campaign/program learning's into actionable next steps and marketing recommendations
- Collaborate cross-departmentally with representatives from creative services, operations and sales to drive results through successful end-to-end campaign planning and execution

Qualifications
Basic Qualifications:
- 10+ years of experience working in a marketing, marketing communications or direct brand/ advertising role
- Bachelor’s Degree

Preferred Qualifications:
- Bachelor’s degree in Marketing, Business, Communications or similar field, Masters degree preferred
- Multi-channel marketing and communication experience, including on-line, direct response, and digital channel marketing
- Experience managing creative teams and agencies, advertising and corporate marketing
- Ability to influence cross-functional teams within an organization
- Proven experience in planning, managing and executing integrated marketing programs including direct mail, advertising, events, public relations, and Web marketing.
- Flexible and detailed-orientated with strong project management, problem-solving and prioritization skills; must be able to handle multiple projects, deadlines and changing priorities simultaneously while maintaining excellent and accurate work
- Highly effective communication skills with outstanding writing, editing, and presentation abilities.
- Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. J2W:CB

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

J2W:LI

Job: Marketing and Communications
Primary Location: United States-Washington-Seattle-Seattle-ING Seattle Call Cente (51050)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Mon, 06 May 2013 02:59:00 GMThttp://capitalone.jobs2web.com/job/Seattle-Sr_-Brand-Manager-Job-WA-98101/2419448/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Seattle-Sr_-Brand-Manager-Job-WA-98101/2419448/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
At Capital One, we march to a different beat! While we may be a top-10 bank by deposits, we operate and innovate with the vigor of a start-up. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers.

Capital One has celebrated milestones, including:

- Top-10 bank by deposits

- 148 on the Fortune 500

- 1,000 bank branches

- 2,200 ATM locations

- More than 31,500 associates globally

- 50 million customer accounts

We’re excited to be growing and hiring across the country to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped changed our industry for the better.

Pull on your boots and come with us. We’re going to make some changes happen, and we need folks who know how to chart their own course.

If you’d like to reach more than 50 million customers with your ideas, then Capital One just might be the right move. We’re the world’s first bank where it’s OK to color outside the lines. We disrupted what’s “normal” 25 years ago and we haven’t looked back since.

Come to a place where “status quo” is a dirty word and boundaries are there for exploring. Let’s see how far we can push that envelope.

At Capital One, you’ll join a team of savvy professionals who know how to take technology to the next level and aren’t afraid of getting there quickly.

Summary:

Responsible for user interface and user experience design of the company’s web applications

Essential Functions:

- Design of graphical user interfaces and experiences, including navigation, workflows and clear communication of intended priorities on a screen.
- Production construction of Web designs and implementation of special coding requirements and adherence to coding standards.
- Work with other designers, the Product Management Team and other internal clients to develop compelling design concepts using branding and style guide standards and direction.
- Solve design and technical challenges quickly.
- Estimate work time involved in projects and communicate changes in scope and timelines to stakeholders.

Qualifications
Basic Qualifications:

- 5 years designing user interfaces, preferably in an enterprise environment
- 3 years defining UX via wireframes, mockups, and/or prototypes
- 5 years using Adobe Creative Suite applications (Photoshop and Illustrator in particular)
- 1 year coding basic HTML and CSS as well as familiarity with jQuery and JavaScript

Preferred Qualifications:

- 5+ years experience in web user interface design
- Proficiency with Adobe Creative Suite applications, CSS and HTML
- Proficiency with raw HTML and CSS using just a text editor
- Proficiency working with and developing basic Javascript and DHTML
- Proficiency designing/developing Flash with some action scripting
- Proficiency in cross-browser compatibility and best practices
- Strong understanding of graphic design and web user interactions
- Ability to communicate very clearly and easily with clients and with the Product Management team
- Experience with successful design of user interfaces including functional requirements, user workflows, wireframes, mockups and prototypes
- Experience with usability and the implications for user interaction
- Able to manage time and multiple projects with short turn-around deadlines
- Experience with consumer oriented sites, the personal finance industry or related industries a plus
- Have a solid design portfolio

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Operations
Primary Location: United States-Washington-Seattle-Seattle-ING Seattle Call Cente (51050)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Sun, 19 May 2013 02:59:00 GMThttp://capitalone.jobs2web.com/job/Seattle-Web-UIUX-Designer-Job-WA-98101/2509958/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Seattle-Web-UIUX-Designer-Job-WA-98101/2509958/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Capital One ShareBuilder is an online brokerage business designed to make investing easy and affordable for everyone. The company's vision is to increase the personal investing rate of the average American by helping individuals build and manage wealth over the long term. ShareBuilder is one of the nation's largest online self-directed brokerages, offering investment products such as stocks, mutual funds, and ETFs.

The Product Management department is responsible for current and future products across all the ShareBuilder platforms (website, smart phones, tablet, etc?) throughout the product development lifecycle. This includes the strategy, pricing, back- end / front-end systems, scope, business requirements, user experience, and user interface design.

Capital One is hiring for a Product Manager who is responsible for supporting the product development life cycle from conceptualization and planning through development, implementation, and maintenance. You will be a part of the account management team that manages trading, pricing, tax reporting, and portfolio management. You will support the business roadmap by conducting competitive and industry analysis and analyzing production processes and metrics. You will work to mature business requirements and communicate them with cross-functional, technical, and vendor teams.

Responsibilities:

- Perform competitive analysis, track industry trends, gather production metrics, and analyze customer feedback for the purpose of providing product recommendations.
- Work effectively with third party vendors to maintain and enhance supporting interfaces & systems.
- Act in the role of Agile Scrum product backlog owner by building a roadmap and setting priorities for the development team. Communicate the status of projects under your responsibility.
- Author business requirements and define the acceptance criteria for prioritized projects. This includes the creation of detailed process flows and uses cases.
- Collaborate with cross-functional teams to identify requirements and impacts to the organization of prioritized projects.
- Create wireframes and/or prototypes to inform and communicate the product vision.
- Support the development of the user experience by defining the process flow, use cases, and information hierarchy of proposed features.
- Collaborate with the Creative Design team to produce mock ups and final deliverables that meet brand and design guidelines.
- Conduct user acceptance testing and provide final approval on requirement delivery and project completion.
- Track and analyze defects in area of product ownership. Work to prioritize defects into maintenance or emergency support teams.
- Leverage analytics data to drive improvements to user experience and conversion.
- Facilitate the communication of product changes to broader business groups including technology, customer service, marketing, and operations ensuring all business units are prepared & supported.
- Support teams resolving production issues with trouble shooting guidance.

Qualifications
Basic Qualifications:

- High school diploma/GED
- 4 years of professional working experience with 2 of those years working for an online financial services or e-commerce organization

Preferred Qualifications:

- Bachelor’s degree
- Experience in measuring and improving funnel performance (account opening, shopping cart etc.)
- Experience with agile/scrum software development methodology, website architecture, brokerage/banking products, and/or brokerage tax processes is a plus
- Proficiency in an enterprise web analytics tool (such as Adobe Omniture, Tealeaf etc.)
- Experience in working on Accessibility/ADA for websites and/or mobile platforms
- Series 7 license
- Microsoft Office: Word, PowerPoint, Visio
- Proficiency in MS Excel with experience using lookup functions, pivot tables, filters, etc.
- Strong analytical & problem solving skills with fervent attention to detail
- Exceptional collaboration skills
- Excellent planning & organization skills with the ability to multi-task and prioritize appropriately
- Ability to work in a fast-paced, dynamic environment as part of cross functional teams
- Well-developed written and verbal communication skills

Job: Project and Process Management
Primary Location: United States-Washington-Seattle-Seattle-ING Seattle Call Cente (51050)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Sat, 11 May 2013 02:59:00 GMThttp://capitalone.jobs2web.com/job/Seattle-Manager%2C-Product-Management-Job-WA-98101/2545358/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Seattle-Manager%2C-Product-Management-Job-WA-98101/2545358/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Are you passionate about providing excellent customer service? Does the idea of working in a fast paced, team oriented environment excite you? Are you looking for a career opportunity at one of the top 10 largest banks in the US? Then we want to talk to you! We’re looking for energetic, enthusiastic people to be the face of Capital One to our retail branch customers.

As a Teller at Capital One, you will play a vital role in our customer’s banking experience. You will perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals. You will champion and live our sales and service culture, assisting customers with product explanations and identifying opportunities for referrals to our Relationship Bankers within the branch. Adhering to established operational policies and procedures is important. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an exceptional customer experience every transaction, every time.

Responsibilities:
- Maintain and balance cash drawer
- Identify and refer sales opportunities to Relationship Bankers
- Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
- Maintain supply and sale of consignment items
- Deliver outstanding customer experience by executing transactions quickly and flawlessly

Qualifications
Basic Qualifications:
- High school diploma, GED or equivalent certification or military experience
- At least six months of work experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Retail Banking
Primary Location: United States-District of Columbia-Washington
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Fri, 03 May 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/Columbia-Full-Time-Teller-Washington-DC-Job-WA-98118/2579837/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Columbia-Full-Time-Teller-Washington-DC-Job-WA-98118/2579837/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Are you passionate about providing excellent customer service? Does the idea of working in a fast paced, team oriented environment excite you? Are you looking for a career opportunity at one of the top 10 largest banks in the US? Then we want to talk to you! We’re looking for energetic, enthusiastic people to be the face of Capital One to our retail branch customers.

As a Teller at Capital One, you will play a vital role in our customer’s banking experience. You will perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals. You will champion and live our sales and service culture, assisting customers with product explanations and identifying opportunities for referrals to our Relationship Bankers within the branch. Adhering to established operational policies and procedures is important. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an exceptional customer experience every transaction, every time.

Responsibilities:
- Maintain and balance cash drawer
- Identify and refer sales opportunities to Relationship Bankers
- Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
- Maintain supply and sale of consignment items
- Deliver outstanding customer experience by executing transactions quickly and flawlessly

Qualifications
Basic Qualifications:
- High school diploma, GED or equivalent certification or military experience
- At least six months of work experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Retail Banking
Primary Location: United States-District of Columbia-Washington
Schedule: Part-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Fri, 03 May 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/Columbia-Part-time-Teller-Washington-DC-Job-WA-98118/2579838/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Columbia-Part-time-Teller-Washington-DC-Job-WA-98118/2579838/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
As a Lead Teller at Capital One, you’ll have the ability to use your leadership skills and teller experience to perform a vital role in our branch operations. Capital One is passionate about creating an exceptional customer experience – as a Lead Teller, you will lead a dynamic Teller team in championing our company values of Excellence and Do the Right Thing – every customer, every time. Your excellent people skills will allow you to cultivate customer relationships and initiate referrals, partnering with our Relationship Bankers to cross-sell bank products and services. You will work closely with the Branch Manager to develop and grow your team.

Responsibilities include:
- Compliance: Ensure adherence to policies and procedures and that regulatory compliance standards are met by all staff. Complete required audits and reconciliations of consignment items and general ledger tickets. Conduct audits of tellers, vaults, ATMs and currency dispensers.

- Coaching: Work with Teller team to meet customer service expectations. Demonstrate successful referral practices. Mentor team and help resolve customer issues. Give direction and feedback to others to increase their knowledge and performance.

- Training: Direct onboarding of new Tellers. Conduct training sessions for staff on new policies, products and procedures.

- Execution: Deliver on branch customer service standards. Complete complex transactions and demonstrate mastery of Teller application transactions and processing Teller operations. Own responsibility of Teller line workflow, cash management and controls and assist other Tellers with accuracy in cash handling and balancing.

Qualifications
Basic Qualifications:
- High School Diploma, GED or Equivalent Certification or military experience
- 1 year of Retail Banking experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Retail Banking
Primary Location: United States-District of Columbia-Washington
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Sun, 19 May 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/Columbia-Lead-Teller-Washington-DC-Job-WA-98118/2605378/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Columbia-Lead-Teller-Washington-DC-Job-WA-98118/2605378/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Summary:
Develop and implement retail banking strategies within a geographic trade area. Oversees sales and service; expense, operations, and credit controls; community leadership; human resource management; and meeting financial and compliance standards. Deepen the existing relationships and deliver exceptional customer experience. Responsible for some business related activities. Develop and maintain profitable partnerships with other lines of business. Responsible for developing short and long term strategic planning goals for assigned area. Develop an efficient sales team through consistent coaching and behaviors.

Responsibilities:
- Branch size criteria includes $50MM-$90MM combined loans and deposits; and/or 20% DDA; and/or $1.5MM-$3,5MM contribution dollars; and 10-14 FTE compliment.
- Staff and Lead sales, service, and operational performance of branches
- Role model Excellence and Do the Right Thing while supporting branch based change management efforts
- Deliver on sales volumes and revenue targets in branch as agreed with District Manager
- Partner with Branch Business Manager as appropriate
- Lead the branch team
- Manage day-to-day sales efforts in the branch, including frequent, active GROWTH coaching of Relationship Bankers
- Directly manage platform staff, including career development, performance management and recognition
- In branches without an Assistant Branch Manager, directly manage the branch teller staff
- Serve as a community leader for the bank
- Champion a customer centric culture and own customer experience in the branch

- Service and sell to clients via escalations or complex sales referred by the relationship bankers, and participate in sales call with Small business and commercial partners as appropriate
- In de novo markets, make additional efforts to generate branch traffic
- Ownership for service levels and operational excellence in branch
- Ultimate ownership for risk and compliance for branch
- Implement the regions human resource strategy

Qualifications
1 year of Sales experienceBasic Qualifications:
- High School Diploma, GED or Equivalent Certification or military experience
- 1 year of Banking or Sales experience
- 1 year of Management experience

Requires successful registration with, and issuance of a unique identification number from, the Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act).

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Retail Banking
Primary Location: United States-District of Columbia-Washington
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Sun, 19 May 2013 02:59:00 GMThttp://capitalone.jobs2web.com/job/Columbia-BRANCH-MANAGER-II-Downtown-Southeast-Washington-DC-Job-WA-98118/2352613/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Columbia-BRANCH-MANAGER-II-Downtown-Southeast-Washington-DC-Job-WA-98118/2352613/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
At Capital One, we are passionate about providing an exceptional customer experience while helping our personal and small business clients achieve their financial goals. As a Relationship Banker, you’ll have the opportunity to use your love of working with people, sales abilities and product knowledge to play a vital role in our customer’s banking experience. You’ll partner with other branch associates to provide innovative solutions for our customers.

We’re looking for smart, ambitious and talented professionals to develop relationships, consult with clients and analyze which products and services best meet their needs. Join us and collaborate with other creative and goal-oriented team members in an environment where you can achieve your full potential.

Responsibilities:
- Leverage referrals and other lead generation techniques (e.g., community outreach) to identify new prospects and cross-selling opportunities with current clients

- Conduct discussions with prospects to understand background and identify needs; clearly communicate potential solutions

- Maintain a working knowledge of the complete line of products and services offered; taking responsibility to keep up to date and request assistance for further development needs

- Perform servicing duties: greet customers/prospects in the lobby and on the phone, research customer inquiries, orders checks and/or debit cards, return phone calls, accept and forward wires, and other customer originated servicing needs with the intent of enhancing customer retention and exploring additional sales opportunities

- Cultivate partnerships with specialist areas such as Financial Advisors, Small Business and Private Banking to obtain and provide qualified referrals

- Ensure all audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations

Qualifications
Basic Qualifications

- High School Diploma, GED or Equivalent Certification or military experience

- Minimum of 6 months of Sales or Service experience

Requires successful registration with, and issuance of a unique identification number from, the Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act).

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Retail Banking
Primary Location: United States-District of Columbia-Washington
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Thu, 23 May 2013 03:00:00 GMThttp://capitalone.jobs2web.com/job/Columbia-RELATIONSHIP-BANKER-I-Job-WA-98118/2565476/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Columbia-RELATIONSHIP-BANKER-I-Job-WA-98118/2565476/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Capital One is seeking a multi-faceted leader with excellent business acumen to build an efficient sales team that consistently delivers exceptional customer service to a particular market. As a Branch Manager, you will demonstrate a wide range of skills and serve as the face of Capital One in your branch’s local community. You will develop and implement retail banking strategies, as well as establish and execute strategic planning goals. The Branch Manager is responsible for overseeing daily operations, sales metrics, and ultimately driving the success of the branch.

Responsibilities:
- Champion a customer centric culture and own service level and operational excellence for the branch
- Implement the region’s human resource strategy, while cultivating a solid team through consistent coaching and guidance
- Oversee sales, service, credit controls, financial and compliance standards, and operational performance of the branch
- Directly manage platform staff, including career development, performance management and recognition
- Manage day-to-day sales efforts in the branch, including frequent, active GROWTH coaching of Relationship Bankers
- Deliver on sales volumes and revenue targets in branch as agreed with District Manager
- Service and sell to clients via escalations or complex sales referred by the relationship bankers, and participate in sales calls with Small business and commercial partners
- Develop and maintain profitable partnerships with other lines of business, such as Human Resources, Branch Business Managers, Assistant Branch Managers, Relationship Bankers, etc.
- Demonstrate company values – “Excellence” and “Do the Right Thing”, while supporting branch-based change management efforts
- In de novo markets, make additional efforts to generate branch traffic

Qualifications
Basic Qualifications:
- High School Diploma, GED or Equivalent Certification or military experience
- 1 year of Banking or Sales experience

- 1 year of Management or Supervisory experience

Requires successful registration with, and issuance of a unique identification number from, the Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act).

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Retail Banking
Primary Location: United States-District of Columbia-Washington
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Wed, 15 May 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/Columbia-BRANCH-MANAGER-Greater-Washington-DC-Market-Job-WA-98118/2598116/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Columbia-BRANCH-MANAGER-Greater-Washington-DC-Market-Job-WA-98118/2598116/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Capital One is seeking a multi-faceted leader with excellent business acumen to build an efficient sales team that consistently delivers exceptional customer service to a particular market. As a Branch Manager, you will demonstrate a wide range of skills and serve as the face of Capital One in your branch’s local community. You will develop and implement retail banking strategies, as well as establish and execute strategic planning goals. The Branch Manager is responsible for overseeing daily operations, sales metrics, and ultimately driving the success of the branch.

Responsibilities:
- Champion a customer centric culture and own service level and operational excellence for the branch
- Implement the region’s human resource strategy, while cultivating a solid team through consistent coaching and guidance
- Oversee sales, service, credit controls, financial and compliance standards, and operational performance of the branch
- Directly manage platform staff, including career development, performance management and recognition
- Manage day-to-day sales efforts in the branch, including frequent, active GROWTH coaching of Relationship Bankers
- Deliver on sales volumes and revenue targets in branch as agreed with District Manager
- Service and sell to clients via escalations or complex sales referred by the relationship bankers, and participate in sales calls with Small business and commercial partners
- Develop and maintain profitable partnerships with other lines of business, such as Human Resources, Branch Business Managers, Assistant Branch Managers, Relationship Bankers, etc.
- Demonstrate company values – “Excellence” and “Do the Right Thing”, while supporting branch-based change management efforts
- In de novo markets, make additional efforts to generate branch traffic

Qualifications
Basic Qualifications:
- High School Diploma, GED or Equivalent Certification or military experience
- 1 year of Banking or Sales experience

- 1 year of Management or Supervisory experience

Requires successful registration with, and issuance of a unique identification number from, the Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act).

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Retail Banking
Primary Location: United States-District of Columbia-Washington
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Wed, 15 May 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/Columbia-BRANCH-MANAGER-Greater-Washington-DC-Market-Job-WA-98118/2598117/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Columbia-BRANCH-MANAGER-Greater-Washington-DC-Market-Job-WA-98118/2598117/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Are you an innovative banking leader looking to join a financial services maverick? As a District Manager II, you will lead a team of world class branches striving to provide a top notch customer experience while re-inventing the banking experience into a Hassle Free environment! You will make it your mission to develop and implement retail banking strategies that will elevate your branches brand within a specific geographic trade area. You are the leader for sales and service; responsible for expense, operations, and credit controls; an advocate for community leadership; a partner in human resource management; and a role model for meeting financial and compliance standards within your district.

Responsibilities
- District size criteria include more than 10 branches and/or greater than $600MM in total deposits.
- Expand, implement and lead ground- breaking retail banking strategies within the district
- Torch Bearer for company values of Excellence and Do the Right Thing while supporting branch based change management efforts
- Deliver on sales volumes and revenue targets in the district as agreed with Regional Executive
- Manage branch real estate strategy for the district
- Execute Bank initiatives in the district
- Monitor competitor activities and programs, and identify product, marketing and other opportunities to share with Regional Executive
- Collaborate with Branch Business Managers and Branch Business Area Manager as applicable
- Manage and inspire branch network associates in the district, including career development, performance management and recognition
- Lead with focus on sales and service, including GROWTH and show coaching of Branch Managers and Relationship Bankers 4 days per week
- Develop district wide talent planning process
- Serve as resource for product expertise in district
- Service and sell to clients via escalations or complex sales referred by Branch Managers, and participate in sales calls with Small Business or Commercial partners as appropriate
- Act as a community leader for the bank
- Champion a customer centric culture across district
- Own service levels and operational excellence in the district
- Manage risk and compliance for branches in the district

Qualifications
Basic Qualifications:
- High School Diploma, GED or Equivalent Certification or military experience
- 5 years of Retail Banking and/or Business banking
- 5 years of management and/or coaching experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Retail Banking
Primary Location: United States-District of Columbia-Washington
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Thu, 02 May 2013 08:00:00 GMThttp://capitalone.jobs2web.com/job/Columbia-DISTRICT-MANAGER-Greater-DC-Market-Job-WA-98118/2528988/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Columbia-DISTRICT-MANAGER-Greater-DC-Market-Job-WA-98118/2528988/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
At Capital One, we strive to create a world class experience for our customers. Often our local bank branches are the face of Capital One to the community. As a Branch Manager II you have the opportunity to lead and develop a team of associates within a defined banking branch. You are a role model in the community and responsible for maintaining Capital One’s high standard of customer service and excellence within the community by building deep relationships and delivering an exceptional customer experience.

Creativity and innovation is an asset within Capital One as you will be charged with developing and implementing retail banking strategies within your branch. You are the leader for sales and service; responsible for expense, operations, and credit controls; an advocate for community leadership; a partner in human resource management; and a role model for meeting financial and compliance standards within your branch. Collaboration is a key to success within Capital One so you will need to develop and maintain profitable partnerships with other lines of business within Capital One.

Responsibilities:
- Lead a branch with a size criterion of $50MM-$90MM combined loans and deposits; and/or 20% deposit accounts (DDA); and/or $1.5MM-$3.5MM contribution dollars; and 10-14 FTE compliment.
- Staff and Lead sales, service, and operational performance of branches
- Act as a Role model for Capital One’s Values: Excellence and Do the Right Thing while supporting branch based change management efforts
- Deliver on sales volumes and revenue targets in branch as agreed with District Manager
- Collaborate with Branch Business Manager as appropriate
- Lead the branch team
- Manage day-to-day sales efforts in the branch, including frequent, active GROWTH coaching of Relationship Bankers
- Directly manage platform staff, including career development, performance management and recognition
- In branches without an Assistant Branch Manager, directly manage the branch teller staff
- Serve as a community leader for the bank
- Champion a customer centric culture and own customer experience in the branch
- Service and sell to clients via escalations or complex sales referred by the relationship bankers, and participate in sales call with Small business and commercial partners as appropriate
- In de novo markets, make additional efforts to generate branch traffic
- Ownership for service levels and operational excellence in branch
- Ultimate accountability for risk and compliance for branch
- Implement and advocate the regions human resource strategy

Qualifications
Basic Qualifications:
- High School Diploma, GED or Equivalent Certification or military experience
- 1 year of Banking or Sales experience
- 1 year of Management experience

Requires successful registration with, and issuance of a unique identification number from, the Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act).

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Retail Banking
Primary Location: United States-District of Columbia-Washington
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Sat, 04 May 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/Columbia-BRANCH-MANAGER-II-Greater-Washington-DC-Market-Job-WA-98118/2581533/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Columbia-BRANCH-MANAGER-II-Greater-Washington-DC-Market-Job-WA-98118/2581533/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Summary:

Principal Associate Responsible for maintaining central configuration database, tracking change requests, analyzing and recommending enhancements, and evaluating requests for new requirements. Responsible for planning, organizing, and coordinating the release of new products and enhancements into the production environment. Provides quality assurance oversight of system engineering activities in the IT portfolio. Provides system and technical expertise to environment support and system engineers as an environment subject matter expert. Facilitates communication and cooperation within project team and with resources external to the project.

Responsibilities:

- Communicates with consultants on the use of configuration management software and practices. Validates system engineer plans, methods, and execution.

- Identifies configuration of software at specific points in time, systematically controls changes to configuration, and maintains integrity and traceability of the configuration throughout the software life cycle.

- Troubleshoots and triages system issues.

- Responds to questions about configuration management policies and procedures. Performs configuration verification audits.

- Manages the setup and maintenance of the suite of tools. Performs library control and product builds. Provides status accounting reports. Documents environment changes.

Qualifications
Basic Qualifications:

- Bachelors Degree in Computer Science or Information Systems

- 1 year of experience in System Administration

- 1 year of experience in Software Configuration Management Librarian

- 1 year of experience in Database Administration

Preferred Qualifications:

- Bachelors Degree in Computer Technology and Information Systems

- MCSE, MCSA, MSDBA, Oracle SQL, PeopleSoft Security

- 2 years of experience in System Administration

- 2 years of experience in Software Configuration Management Librarian

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Information Technology
Primary Location: United States

Other Locations:United States-Washington-Seattle-Seattle-ING Seattle Call Cente (51050)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Fri, 10 May 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/Configuration-Mgt-Analyst-%28USA%29-%28CC%29-%28AI%29-Job/2593052/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Configuration-Mgt-Analyst-%28USA%29-%28CC%29-%28AI%29-Job/2593052/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Capital One ShareBuilder is an online brokerage business designed to make investing easy and affordable for everyone. The company provides easy-to-use investing tools to help individuals build and manage wealth over the long term. Capital One ShareBuilder is one of the nation's largest online self-directed brokerages, offering investment products such as stocks, options, mutual funds, and ETFs.

Job Summary
The CRM Administrator is responsible for managing and maintaining the ShareBuilder Customer Service contact center Customer Relationship Manager (CRM) system, Salesforce.com. In this role, you will be the primary resource relied upon to complete a wide variety of tasks to meet the needs of a large and diverse user population. This is a key position within Customer Service, and will interact regularly with Operations, Compliance, IT, outside vendors, and various other groups as needed.

Essential Functions:
- Maintain CRM users, roles, profiles, and permissions
- Create and maintain reports and dashboards
- Complete bulk imports and exports of data between CRM and other systems
- Compile, analyze and communicate other key customer and marketing data
- Train new and existing end users on the Salesforce.com application
- Troubleshoot CRM related issues as necessary
- Create, maintain, and update all system documentation, user guides, and configuration specifications
- Create and modify Force.com applications, objects, workflows, layouts, and validation rules
- Partner internally and externally with multiple teams to drive CRM system and process improvements
- Manage multiple, complex timetables successfully in a collaborative fast-paced environment

Schedule:

M – F, 2pm – 11pm EST

Qualifications
Basic Qualifications:
- High School Diploma, GED or Equivalent Certification
- 2 years experience with Microsoft Office products; Word, Excel, and Access

Preferred Qualifications:
- Bachelor’s Degree in Computer Science, Communications, or similar field
- Must become certified as a Salesforce.com Administrator within 90 days of hiring (training will be provided for an ideal candidate)
- 1 year of experience in System Administration
- 1 year of experience in Reporting and Analysis
- Familiarity with relational database management systems
- Excellent communication and documentation ability
- Strong analytical, quantitative, and critical thinking skills
- Must have ability to prioritize and meet aggressive deadlines
- Able to receive direction and guidance within a team environment
- Creative thinker, open to idea exploration with strong problem solving abilities
- Must have excellent attention to detail
- Experience using Salesforce.com, particularly the Service Cloud module
- Experience designing data models, data validations, and CRUD permissions
- Technical understanding of basic systems architecture and networking
- Experience with object-oriented programming languages, especially Java
- Experience with basic website design
- Familiarity with software development lifecycle methodologies (i.e. Agile Scrum )

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Information Technology
Primary Location: United States-Delaware-Wilmington-New Castle Co DE-ING Spaarpot (18052)

Other Locations:United States-Washington-Seattle-Seattle-ING Seattle Call Cente (51050)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Sun, 19 May 2013 02:59:00 GMThttp://capitalone.jobs2web.com/job/Wilmington-Principal-Systems-Coordin%2C-CRM-Administrator-Job-DE-19801/2441010/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Wilmington-Principal-Systems-Coordin%2C-CRM-Administrator-Job-DE-19801/2441010/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
ShareBuilder is an online brokerage business designed to make investing easy and affordable for everyone. The company's vision is to increase the personal investing rate of the average American by helping individuals build and manage wealth over the long term. ShareBuilder is one of the nation's largest online self-directed brokerages, offering investment products such as stocks, mutual funds, and ETFs.

The Product Management department is responsible for current and future products across all the ING DIRECT Investing platforms (website, smart phones, tablet, etc?) throughout the product development lifecycle. This includes the strategy, pricing, back- end / front-end systems, scope, business requirements, user experience, and user interface design.

As a Product Manager for the Retirement or Portfolio Management business, you will take ownership of products and services offered by ShareBuilder through all channels including the website, mobile and other emerging channels. You will create a vision for how we will meet the needs of our customers and our business. You will be responsible for facilitating both internal and external team collaboration for projects from concept to delivery. You will work with stakeholders throughout the organization to define product strategy, project business case, scope, and business requirements. You will collaborate with the creative design team to define the user experience. As a product owner, you will set the project priorities for the development team using the Agile Scrum process. You will also be responsible for maintaining a strong awareness of customer needs, evaluating product performance, monitoring the competitive landscape, and managing ongoing product enhancements for both the website and mobile applications. You may also be required to manage individual contributors who are also responsible for the product development lifecycle.

Responsiblities:

- Develop and maintain the product strategy and vision for direct/digital focused (web, smart phone, tablet) brokerage products. Create the business case, project scope, and user experience for new products and enhancements.

- Become a product expert by analyzing competitors, industry standards, emerging trends, customer feedback, and product/website metrics.

- Scrutinize product performance and profitability to provide recommendations for product and bottom line improvements.

- Collaborate with marketing to conduct research, usability, and the communication strategy for new products and enhancements.

- Research and conduct the RFP process for vendors needed to support new or existing products. Maintain the relationship and build the roadmap for existing vendors supporting your product.

- Act in the role of Agile Scrum product backlog owner by building a roadmap and setting priorities for the development team. Communicate the status of projects & teams under your responsibility.

- Author business stories, define the acceptance criteria for prioritized projects, and collaborate with cross-functional teams to identify requirements and impacts to the organization of prioritized projects.

- Create and collaborate with design on wireframes and/or prototypes to inform and communicate the product vision. Support the development of the user experience by defining the process flow, use cases, and information hierarchy of proposed features.
- Conduct user acceptance testing and provide final approval on requirement delivery and project completion.

Qualifications
Basic Qualifications:

- Bachelor’s degree plus at least 3 years of professional working experience with 2 of those years working for an online e-commerce and/or financial services organization OR college education, plus at least 5 years of professional working experience with 2 of those years working for an online e-commerce and/or financial services organization

- 5 years of professional experience.

Preferred Qualifications:

- 6 - 10 years of professional experience.

- MBA

- Certificate in Product Management is a plus

- CFP, CRPC designations a plus

- Series 7 industry license is a plus

- Microsoft Office: Word, Excel, PowerPoint, Visio

- Comprehensive understanding of retirement planning process and retirement products, tools and education

- Ability to work in a demanding, fast-paced, dynamic and rapidly changing environment.

- Strong leadership, communication, and problem solving skills.

- A self-starting leader who is able to identify improvements, make critical decisions, and work with subject matter experts throughout the company to get ideas implemented.

- Demonstrated creative-thinking.

- Ability to work with cross -functional teams while managing multiple programs and projects throughout the product management life cycle.

- Familiarity with the ShareBuilder site, business model and offerings. Experience with online financial service products or experience would be a plus.

- Familiarity with website, smart phone and tablet development practices and software development methodologies. Experience with Agile/Scrum software development is a plus.

- Familiarity with general website architecture

Job: Marketing and Communications
Primary Location: United States

Other Locations:United States-Washington-Seattle-Seattle-ING Seattle Call Cente (51050)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Fri, 10 May 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/MANAGER%2C-PRODUCT-MGMT-%28BANK%29-%28USA%29-Job/2593053/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/MANAGER%2C-PRODUCT-MGMT-%28BANK%29-%28USA%29-Job/2593053/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Are you interested in joining a team of compensation leaders whose mission is to enable game-changing business results by providing programs and solutions that unleash greatness in our associates? Here at Capital One we bring a data-driven approach to compensation. If you have a passion for analyzing compensation and want to be part of a winning team then this is the job for you!

The ideal candidate should be intellectually curious, have strong communication skills and facilitate strong partnerships. Do you want to work in a business-casual, collaborative environment where your contributions are recognized, successes are elevated and effort is rewarded? Capital One can provide an environment where you can excel in your career while still maintaining a work life balance that others will desire. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

Brief Role Description: Lead projects, conduct analysis, and assist with operations related to Capital One’s equity compensation programs.

Specific duties include:

- Project Lead on projects related to equity programs such as rolling out the stock purchase program internationally, conducting the Stock Plan Adminstration RFP, and implementing system, reporting, and process enhancements

- Represent equity programs on cross-functional projects such as integrations and long term incentive design changes

- Provide equity reporting and conduct analysis for internal clients and partners

- Monitor equity programs and lead resolution efforts on high profile and complexity issues

- Assist Equity Administrator with new grants, releases, stock purchase plan issuance, dividend distribution, and other activities as needed

Qualifications
Basic Qualifications:
- Bachelor’s degree

- 3 years managing programs, projects, or processes

- 3 years experience in compensation, accounting, finance, or equity

- Ability to learn and understand deep technical information

- Advanced problem solving and analytical thinking skills

Preferred Qualifications:

- Knowledge and experience with administering equity programs

- Certified Equity Professional (CEP)

- Knowledge and experience with security laws and compliance management

- Vendor management experience

- Experience leading cross-functional efforts

- Experience with monitoring programs, driving efficient processes, and managing stakeholders

- Strong communication skills, both written and verbal

- Advanced skills in Microsoft Excel

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Human Resources
Primary Location: United States-Virginia-McLean-Northern VA-McLean Campus (19050)

Other Locations:United States-Washington-Seattle, United States-Texas-Plano-DFW-Plano People Center Bldg 1 (31061), United States-Virginia-Richmond-Richmond-West Creek 7 (12077), United States-Illinois-Rolling Meadows-Chicago-Atrium Corp Ctr (35004), United States-Delaware-Wilmington-New Castle Co DE-ING Spaarpot (18052), United States-New York-New York-Mid-Upr Manh-5th Ave Br 885 (22885)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Sat, 18 May 2013 10:31:00 GMThttp://capitalone.jobs2web.com/job/McLean-Manager%2C-Compensation-Equity-AnalysisProjects-Job-VA-22101/2557616/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/McLean-Manager%2C-Compensation-Equity-AnalysisProjects-Job-VA-22101/2557616/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS