http://capitalone.jobs2web.com/feeds/call-center-dallas-tx-jobs/ Custom RSS Feed for call-center-dallas-tx-jobs Fri, 24 May 2013 16:57:35 GMT en-us http://capitalone.jobs2web.com/feeds/call-center-dallas-tx-jobs/ 720
Description
Responsibilities:

Deficiency Recoveries is responsible for providing excellent customer service in a production environment by negotiating payoffs, settlements, and payment plans for customers who have balances remaining after repossession or Total Loss.

Responsibilities will include servicing inbound customer calls to answer account level questions, negotiate payments, and route calls to appropriate parties. They also include managing work list(s) to perform outbound call attempts on deficiency accounts to negotiate payment arrangements, settlements, or payoffs.

Qualifications
Basic Qualifications:

- High School Diploma

- 1 year experience in collections

- 1 year experience in auto finance

Preferred Qualifications:

- Previous rating Above Strong

- 2 years experience in collections

- 2 years experience in auto finance

- Bachelor's Degree or Military Service

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Call Center and Customer Service
Primary Location: United States-Texas-Plano-DFW-Tollway 2 (31004)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Tue, 21 May 2013 02:59:00 GMThttp://capitalone.jobs2web.com/job/Plano-Senior-Operations-Production-Coordinator-Job-TX-75023/2340376/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Senior-Operations-Production-Coordinator-Job-TX-75023/2340376/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Title: Titles Rep
Level: Call Center/Production/Rep
Location: Plano, TX

Capital One can provide an environment where you can excel in your career while still maintaining a work life balance that others will desire. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

You and Capital One – Better. Together.

Responsibilities:
The chosen Associate will be accountable for production and performance within the Title Department in a high volume and productivity driven function. Solve customer issues through researching numerous computer programs while having knowledge of state automotive titling requirements. The role will perform a variety of functions. The role requires high attention to detail and problem solving. This position will require some phone interaction with customers, DMV’s, dealerships and other financial institutions.

Performing Title Releases
Resolving customer problems
Responding to requests
Mail
Working a variety of exception and error reports
Responding to email requests
Responsible for resolution of fax requests

Qualifications
Basic Qualifications:
- High School Diploma, GED, or Equivalent Certification or military experience
- 1 year of Customer Service experience

Preferred Qualifications:
- Proficient in Excel Spreadsheet
- 1 year Titling/DMV experience
- 10 Key
- Data Entry
- Proficient in Excel Spreadsheet
- Prior COAF Titles knowledge

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Auto Finance
Primary Location: United States-Texas-Plano-DFW-Tollway 2 (31004)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Fri, 24 May 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/Plano-Sr-Operations-Production-Rep-Job-TX-75023/2616497/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Sr-Operations-Production-Rep-Job-TX-75023/2616497/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Summary:
Call Monitoring QA Rep monitors and evaluates associate performance against established performance metrics to determine level of adherence to company policies and procedures. Responsible for partnering with Quality Specialists to research existing processes and monitor risks associated with business processes. Works with designated points of contact for business units to resolve issues that arise. Principle duties include completing call reviews and providing detailed summaries to the business leadership team. Manages multiple concurrent duties in a fast-paced environment.

Responsibilities:
- Gather data by reviewing a specific established baseline to ensure compliance with governance, policies and procedures.
- Provide anecdotal feedback on quality adherence and risk.
- Develop and maintain procedural and policy expertise within supported areas of business.
- Calibrate with peers and managers of supported areas of business.
- Perform other assigned duties specific to call monitoring as required.
- Collaboration of projects which may occur based on situation, need and associate availability.
- Actively engage in team and self-development with focus on general methodologies and principles of quality.

Skills:
- Experience completing Quality Audits using CRQM.
- Strong problem solving abilities with multiple data reference issues, review data from multiple perspectives and draw conclusions.
- Familiarity with calibrations or audit processes.
- General understanding of how quality supports excellence and can reduce cost throughout an organization.
- High self-accountability. Should be self-managed and demonstrate the ability to work successfully and productively in a multi-task, fast paced and continually flexing environment with little supervision.
- Excellent verbal and written communication skills.
- Responds well to coaching and feedback.
- Strong integrative thinking and problem solving skills.
- Prioritization, organization and time management skills required with a focus on meeting deadlines.
- Ability to be flexible with changing priorities.

Qualifications
Basic Qualifications:
- High School Diploma, GED, equivalent certification, or military experience

- At least 1 year of Quality Assurance Call Monitoring experience
- At least 1 year experience with Microsoft Office (Word, Excel, and Outlook)

Preferred Qualifications:
- At least 2 years experience with Microsoft Office (Word, Excel, and Outlook)
- At least 1 year of experience working in a call center environment with a solid knowledge of general policy and procedures.
- At least 1 year of experience with process review excellence

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Mortgage
Primary Location: United States-Texas-Plano-DFW-Plano People Center Bldg 3 (31063)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Thu, 02 May 2013 03:00:00 GMThttp://capitalone.jobs2web.com/job/Plano-Call-Monitoring-QA-Rep-II-Job-TX-75023/2524022/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Call-Monitoring-QA-Rep-II-Job-TX-75023/2524022/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Summary:
The Customer Care servicing organization is an environment focused on providing Capital One Auto Finance customers with consistent high quality service experiences. The Customer Care team consists of fully empowered agents to assist in one call resolution by promoting a customer first culture!

This exciting servicing position offers an associate the opportunity to be part of a high quality servicing environment that is attentive to our Auto Finance customer needs. The main components of this position include, addressing account specific questions, providing a world class customer experience, and continuing to provide feedback on how to enhance and improve our customer and associate experiences.

Associates will be responsible for fielding inbound calls from customers, answering questions, providing an unmatched customer experience, and handling customer concerns through one call resolution. The agent will also be asked to assure speedy resolution of issues utilizing all available channels. The individual will be responsible for delivering high quality servicing while promoting continued loyalty to Capital One.

Responsibilities:
- Provide customer service by answering inbound calls, making outbound calls to customers and/or service providers, and responding to emails
- Data entry of customer and account information and transactions
- Attend team meetings

Qualifications
Basic Qualifications:
- High School Diploma, GED or Equivalent Certification
- Proficient PC skills

Preferred Qualifications:
- 1 year experience in customer service
- Passionate customer advocate
- Self-motivated
- Excellent tone, grammar, and verbal skills
- Exceptional listening, questioning and call control techniques
- Ability to learn in an ever changing environment
- Possess strong decision making ability and pay close attention to detail
- Ability to work under pressure and meet established standards
- Demonstrated ability to present information in a way that reflects positively upon the organization
- Ability to solve problems with multiple answers, choosing best fit for customer
- Professional demeanor
- Basic to advanced knowledge of the credit and/or auto finance industry

At this time, Capital One will not sponsor a new applicant for employment
authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Call Center and Customer Service
Primary Location: United States-Texas-Plano-DFW-Tollway 2 (31004)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Sun, 05 May 2013 02:59:00 GMThttp://capitalone.jobs2web.com/job/Plano-Senior-Customer-Service-Representative-Job-TX-75023/2533343/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Senior-Customer-Service-Representative-Job-TX-75023/2533343/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Responsible for calling significantly delinquent customers and arranging for payments. Works with vendors to ensure Capital One collateral is located and retrieved from customers that are unwilling to pay. Main objective of the role is to resolve customer delinquency and avoid repossession of the collateral.

Responsibilities:
Negotiates payment arrangements from significantly delinquent customers.
Works with vendors to ensure Capital One collateral is located and retrieved as necessary
Utilizes skip tracing tools to locate customers successfully
Uses queue management skills to in order to work an assigned group of accounts

Hours of position: Tuesday - Saturday 8am- 5pm

Qualifications
Basic Qualifications:
High School Diploma, GED or Equivalent Certification
1 year of experience in Customer service

Preferred Qualifications:
2 years post-high school education or Associate Degree

1 year experience Call Center or Loss Mitigation
1 year experience with MS Office products
2 years experience in heavy customer contact environment

Must be able to work Tuesday - Saturday

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Auto Finance
Primary Location: United States-Texas-Plano-DFW-Tollway 2 (31004)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Fri, 03 May 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/Plano-Repo-Associate-Job-TX-75023/2579836/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Repo-Associate-Job-TX-75023/2579836/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Capital One is seeking self-motivated individuals to join a fast growing company that encourages employees to become stakeholders starting on their first day. The Ops Production Coordinator will be responsible for viewing cardholder account information to report lost or stolen cards and fraudulent activity. The ideal candidate will flawlessly track and document our process to ensure a positive customer experience. This individual will need excellent organizational skills and the ability to manage multiple tasks with limited supervision. Capital One’s culture provides an excellent work environment and many opportunities for professional growth. We encourage development by promoting our two main values of Excellence and Do the Right Thing!

Specific Responsibilities:
- Strong communication skills required to provide a world class experience for customers
- Update Lost/Stolen reports and search for Merchant Credits
- Identify trends and defects to develop process improvements
- Escalate situations appropriately
- Collaborate with supporting departments to execute daily processes and operations

Qualifications
Basic Qualifications:
- High School Diploma, GED, Or Equivalent Certification or Military Experience
- At least one year experience in Fraud

Preferred Qualifications:
- Proficiency in TSYS, MS Excel, ProphIT and Chordiant
- Person must be self motivated and demonstrate the ability to work under limited supervision
- Excellent organizational skills, time management skills, and attention to detail is a must
- Excellent Customer Service Skills
- Ability to manage multiple tasks, appropriately prioritize work flow, and get the job done in an efficient manner
- Exhibits professionalism with associates at all levels and external contacts

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Call Center and Customer Service
Primary Location: United States-Texas-Irving-DFW-Royal Ridge (31006)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Wed, 01 May 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/Irving-INTERN-BANK-CALL-CENTER-OPERATIONS-Job-TX-75014/2577252/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Irving-INTERN-BANK-CALL-CENTER-OPERATIONS-Job-TX-75014/2577252/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
This IT Operations System Support Analyst will support a state-of-the-art IT Data Center (that operates 24/7) for this company with more than 50 million customer accounts, 2,200 ATMs, 1,000 retail banking locations, and 45,000 employees.

This position will provide leadership, triaging and assignment of incident management activities for high severity incidents impacting IT Infrastructure and Business Applications.

Position could be located in Glen Allen, VA or Plano, TX.

Key Accountabilities:
- This is an individual contributor role will indirectly influence the work of the Incident Manager, Communication Specialists, and System Monitoring specialists as required to effective manage an incident
- Lead high severity incident calls
- Drives triage and troubleshooting recommendations
- Keeps ITO Leadership informed
- Coordinates management of executive bridge calls
- Works with System Monitoring and other technical teams to establish early detection conditions requiring incident management services
- Drives for opportunities to resolve issues at the point of detection
- Works with system monitoring to coordinates/triage super-alert response activities
- Initiates and maintains collaboration tool sessions
- Coordinates activities of a matrix team of technicians to investigate unstable conditions and makes calls to run approved fixes
- During investigation period, makes timely decisions to escalate the issue in predefined support chain of command
- Collects impact assessment numbers and assigns proper severity to the ticket and escalates issues accordingly
- Conducts Sunday morning post maintenance validation call, other such calls and send out validation report
- Coordinates triage activities after receiving a Super Alert
- Manages collaboration tool sessions during high severity incident
- Summarizes impact and current investigation/ fix status every so often on the call and keeps the triage activity moving

Key Competencies:
- Excellent triaging and troubleshooting skills
- Good domain concepts against all technologies across the Enterprise
- Able to perform well and with poise under pressure
- Excellent written and verbal skills to effectively communicate impact and actions with Senior Leadership Team (SLT)
- Good fundamental understanding of various computer technologies and terms

Success Measures:
- MTTR of High Severity Incidents
- Presence on High Severity Incidents Calls
- Cadence and order during high severity incident calls
- Organizational preparedness during shift

Qualifications
Basic Qualifications:
- High School Diploma, GED or Equivalent Certification or military experience
- 3 or more years of IT experience
- 2 or more years of experience supporting Windows operating system, databases, networking equipment, WEB, Hardware, Software, Data Center in a rotational Shift environment.
- Willing to work 12 hour shifts (3 months of night shifts, 3 months of day shifts), and every other weekend

Preferred Qualifications:
- Bachelors Degree in Information Technology
- 5 or more years of experience supporting Windows operating system, databases, networking equipment, WEB, Hardware, Software, Data Center in a rotational Shift environment.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please.

Job: Information Technology
Primary Location: United States-Texas-Plano-DFW-Tollway I (31002)

Other Locations:United States-Virginia-Glen Allen-Richmond-Knolls II (12036)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Tue, 14 May 2013 02:59:00 GMThttp://capitalone.jobs2web.com/job/Glen-Allen-Operations-System-Support-Analyst-%28Incident-Management%29-Job-VA-23058/2547811/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Glen-Allen-Operations-System-Support-Analyst-%28Incident-Management%29-Job-VA-23058/2547811/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Capital One can provide an environment where you can excel in your career while still maintaining a work life balance that others will desire. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

You and Capital One – Better. Together.

Summary: Answers inbound calls from customers and service providers in a call center environment. Identifies and acquires information necessary to complete tasks and fund auto loans while adhering to all Capital One policies and procedures. May also make outbound calls to customers and/or service providers in order to expedite the funding process.

Responsibilities:
Provide superior customer service on the calls received
Fund loans on calls received
Meet high personal metrics goals and department service level goals
Support compliance with Company policies, procedures and applicable laws and regulations for all Funding responsibilities
Maintain strict confidentiality on all matters related to customer accounts and business materials as well as any other information as appropriate
Establish productive relationships with internal and external customers, teams and companies
Assist in training new team members, and with questions or issues
Collaborate with peers to support the team and department’s operations

Our hours of operation are:

M-F 7:30a – 11:30p

Sat 8a – 11:30p

Sun 11a – 9p

Qualifications
Basic Qualifications:
HS Diploma, GED, or Equivalent Certification or military experience
1 year Financial Services experience

Preferred Qualifications
1 year Automotive Funding experience
Works well under pressure and changing priorities in a rapidly growing, fast-paced, interactive, results-based team environment
Well-developed customer relations skills
Competent in Microsoft Outlook, Excel and Word

Strong written and verbal / listening communication skills and interpersonal skills

At this time, Capital One will not sponsor a new applicant for employment
authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Auto Finance
Primary Location: United States-Texas-Plano-DFW-Tollway 2 (31004)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Thu, 16 May 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/Plano-Flex-Team-Loan-Origination-Job-TX-75023/2600832/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Flex-Team-Loan-Origination-Job-TX-75023/2600832/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
About Us
At Capital One, we march to a different beat! While we may be a top-10 bank by deposits, we operate and innovate with the vigor of a start-up. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers.

Capital One has celebrated milestones, including:
- Top-10 bank by deposits
- 148 on the Fortune 500
- 1,000 bank branches
- 2,200 ATM locations
- More than 31,500 associates globally
- 50 million customer accounts

We’re excited to be growing and hiring across the country to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped changed our industry for the better.

There’s no place like home. And there’s definitely no place like the Capital One Home Loans team!

In our division, we’re committed to helping people achieve their dreams of home ownership with 5-star service and impressive professional skills. If you’re passionate about working with people, have a drive to provide world-class customer satisfaction, and thrive in a fast-paced work environment, then we’re looking for you. At one of the “100 Best Companies to Work For,” you’re sure to come to work every day with the promise of a new challenge and excitement of a hard-working team.

Summary
The primary responsibility of the Customer Service Rep is to respond to verbal account inquires over the phone. The Customer Service Rep will answer questions related to all aspects of mortgage servicing. Other responsibilities include making welcome calls to our new customers, providing explanations to customers about adjustable rate mortgage products, such as the reason for their rate increase, escrow account information, and to respond to verbal account inquires. The Customer Service Rep must demonstrate patience, empathy, quality, listening skills, excellent communication skills, high degree of professionalism, computer skills which include data entry input accuracy, the ability to work in a high volume fast paced environment, professional telephone manner, and the use of proper grammar.

Responsibilities
- Answer approximately 75 incoming customer calls received thru ACD system daily.
- Provide customers with information requested through verbal or written correspondence and maintain accurate records (i.e. balance statements, documents copies, and account history).
- Direct calls or correspondence to proper departments in event information is not available or requires research
- Take mortgage payments over the phone, respond to inquiries regarding hazard and flood insurance issues and disbursements, respond to inquiries regarding tax issues and disbursements.
- Review and explain escrow disclosure statements (i.e. account shortages and overages).
- Discuss and respond to inquiries regarding loan types and terms (i.e. VA, FHA, Conventional, ARM).
- Maintain and process request for addition/changes/deletion of customer names from account record by ensuring that proper documentation is received and investor guidelines are met
- Respond to the needs of customers who are not satisfied with assistance provided by Customer Service Representative.
- Assist overflow with difficult calls.
- Other duties as assigned.
Schedule: Monday – Friday: 8:30am – 5:30pm

Qualifications
Basic Qualifications
- High School diploma, GED, Equivalent Certification, or military experience
- A Bachelor’s degree or 6 months of Financial Services experience
- Proficient with Microsoft Office

Preferred Qualifications
- Bilingual - fluent in Spanish (speak, read, and write)
- At least 6 months of mortgage or financial services customer service experience
- At least 6 months of experience in a high volume fast paced customer service environment

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Call Center and Customer Service
Primary Location: United States-Texas-Plano-DFW-Plano People Center Bldg 3 (31063)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Sun, 19 May 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/Plano-Mortgage-Customer-Service-Rep-I-Job-TX-75023/2605362/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Mortgage-Customer-Service-Rep-I-Job-TX-75023/2605362/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Are you a natural born people person who thrives on cultivating relationships with others? Does being a strategic thinker strike a cord with you? Look no further; a Relationship Manager Associate at Capital One is the opportunity for both! This role will facilitate strong partnerships with dealers and sales managers while providing high level customer service to our internal Auto Finance business. You will be influencing 60-80 dealerships, building positive relationships with them while supporting the outside sales managers. A Relationship Manager will also be the first line of contact for Capital One Auto Finance (COAF) involving issues in underwriting and funding. Furthermore, the Relationship Manager makes outbound phone calls to dealers to capture their business for COAF, while also taking inbound calls from the dealers to strategically analyze their potential territories resulting in a game plan to achieve a target goal. A Relationship Manager will monitor and make adjustments to the plan as the month progresses to achieve the desired goals.

Responsibilities:
- Cultivate stellar relationships with our dealerships
- Optimize communication skills by creating strategic deals and goals with dealerships over the phone
- Review the structure in underwriting for COAF
- Guide the deals in house for funding
- Analyze territory production goals

Qualifications
Basic Qualifications:
- High School Diploma or GED or military experience
- 1 year of experience in Financial Services or Business to Business Sales

Preferred Qualifications:
- Bachelors Degree in Business
- 2 Years experience in Auto Finance
- 5 Years experience in Customer Relations
- 5 Years experience in Customer Service
- 2 Years experience in Working on a computer

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Sales
Primary Location: United States-Texas-Plano-DFW-Plano People Center Bldg 1 (31061)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Thu, 16 May 2013 02:59:00 GMThttp://capitalone.jobs2web.com/job/Plano-Relationship-Manager-COAF%2C-Plano-RBC-Job-TX-75023/2552578/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Relationship-Manager-COAF%2C-Plano-RBC-Job-TX-75023/2552578/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Lead the Capital One Auto Finance Data Consulting team supporting our operational groups in Customer Service, Originations, and Loss Mitigation and Recoveries. As manager, you will work with senior operational and data leadership to define and execute a data analytics, data mining, and data science agenda with goals of recommending actions that improve operational efficiencies, improve the customer experience, and mitigate operational risks. Techniques you should expect to deploy range from simple SQL queries and Excel models to text mining of customer interaction notes, vocal stress analysis of call recordings, and statistical learning

Responsibilities:

- Use programming and analytical tools to interpret the data in order to assist senior operations management with decision making and policy and strategy formulation and development of business methods and procedures
- Design and prototype reports and perform formal presentations of to monitor business analysis results with recommendations to partner groups, such as Operations leadership or Operational Analysts, for further analysis
- Create and then execute towards a data strategy that identifies and onboards the data needed to support effective customer experience and operations management
- Champion improvements to efficiency, reductions in risk, and improvements in customer experience using the concepts of Lean, Agile, and Six Sigma
- Analyze data requirements and data analysis requests obtained from management to conceptualize and define operational problems and define data modeling requirements, validation of content, and problem solving parameters
- Contribute to the growth and development of the Data Analyst role at Capital One
- Manage team of data analysts performing analysis of operational business and customer interactions data
- Guide development of team members

Qualifications
Basic Qualifications:
- Bachelors Degree
- 4 years of experience in data analysis
- 1 year of experience in managing or leading teams
- 2 years of experience with SQL, UNIX and/or a statistical package such as R or SAS

Preferred Qualifications:

- Masters Degree in a data-analytical field such as Computer Science, Statistics, Econometrics, Informatics, Engineering, Physics, Finance or Information Technology
- Certification with statistical tool packages such as R or SAS
- Teradata Certification, SAS Certification, Python experience, UNIX Certification
- 7+ years experience in data analysis
- Experience in banking or financial services operations
- Experience applying software development best practices in the data analytics space such as version control, agile development, and continuous integration

At this time, Capital One will sponsoring a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Quantitative Analytics
Primary Location: United States-Texas-Plano-DFW-Plano People Center Bldg 1 (31061)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Wed, 15 May 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/Plano-Data-Analysis-Manager-%28USA%29-Job-TX-75023/2598104/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Data-Analysis-Manager-%28USA%29-Job-TX-75023/2598104/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
About Us
At Capital One, we march to a different beat! While we may be a top-10 bank by deposits, we operate and innovate with the vigor of a start-up. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers.

Capital One has celebrated milestones, including:
- Top-10 bank by deposits
- 148 on the Fortune 500
- 1,000 bank branches
- 2,200 ATM locations
- More than 31,500 associates globally
- 50 million customer accounts

We’re excited to be growing and hiring across the country to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped changed our industry for the better.

There’s no place like home. And there’s definitely no place like the Capital One Home Loans team!

In our division, we’re committed to helping people achieve their dreams of home ownership with 5-star service and impressive professional skills. If you’re passionate about working with people, have a drive to provide world-class customer satisfaction, and thrive in a fast-paced work environment, then we’re looking for you. At one of the “100 Best Companies to Work For,” you’re sure to come to work every day with the promise of a new challenge and excitement of a hard-working team.

Summary
Evaluates associate performance against established performance metrics to determine level of adherence to company policies and procedures. Responsible for partnering with Quality Specialists to research existing processes and monitor risks associated with business processes. Works with designated points of contact for business units to resolve issues that arise. Principle duties include completing file reviews and providing detailed summaries to the business leadership team. Manages multiple concurrent duties in a fast-paced environment.

Responsibilities
- Gather data by reviewing a specific established baseline to ensure compliance with governance, policies and procedures.
- Provide anecdotal feedback on quality adherence and risk.
- Develop and maintain procedural and policy expertise within supported areas of business.
- Calibrate with peers and managers of supported areas of business.
- Perform other assigned duties specific to file reviews as required.
- Collaboration of projects which may occur based on situation, need and associate availability.
- Actively engage in team and self-development with focus on general methodologies and principles of quality.
- Must be proficient in Word, Excel, and PowerPoint

Skills
- High self-accountability, should be self-managed and demonstrate the ability to work successfully and productively in a multi-task, fast paced and continually flexing environment with little supervision
- Excellent verbal and written communication skills
- Responds well to coaching and feedback
- Strong integrative thinking and problem solving skills
- Prioritization, organization and time management skills required with a focus on meeting deadlines.
- Strong problem solving abilities with multiple data reference issues, review data from multiple perspectives and draw conclusions.
- Familiarity with calibrations or audit processes.
- General understanding of how quality supports excellence and can reduce cost throughout an organization.
- Ability to be flexible with changing priorities

Qualifications
Basic Qualifications
- High School Diploma, GED, equivalent certification, or military experience
- At least 1 year of experience in mortgage loan servicing or mortgage quality assurance
- Proficient with Microsoft Office

Preferred Qualifications
- At least 1 year of experience in researching existing processes and monitoring risks associated with business processes
- At least 1 year of experience completing Quality Audits
- At least 1 year of Call Center experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Mortgage
Primary Location: United States-Texas-Plano-DFW-Plano People Center Bldg 3 (31063)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Fri, 17 May 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/Plano-Data-Review-QA-Specialist-III-Job-TX-75023/2603068/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Data-Review-QA-Specialist-III-Job-TX-75023/2603068/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
About Us
At Capital One, we march to a different beat! While we may be a top-10 bank by deposits, we operate and innovate with the vigor of a start-up. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers.

Capital One has celebrated milestones, including:
- Top-10 bank by deposits
- 148 on the Fortune 500
- 1,000 bank branches
- 2,200 ATM locations
- More than 31,500 associates globally
- 50 million customer accounts

We’re excited to be growing and hiring across the country to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped changed our industry for the better.

There’s no place like home. And there’s definitely no place like the Capital One Home Loans team!

In our division, we’re committed to helping people achieve their dreams of home ownership with 5-star service and impressive professional skills. If you’re passionate about working with people, have a drive to provide world-class customer satisfaction, and thrive in a fast-paced work environment, then we’re looking for you. At one of the “100 Best Companies to Work For,” you’re sure to come to work every day with the promise of a new challenge and excitement of a hard-working team.

Summary
The Mortgage Customer Service Supervisor is responsible for managing a team of 10 - 15 Customer Service Associates. The Supervisor provides development, direction, support and guidance to all team members to accomplish division objectives. The Customer Service Supervisor uses various coaching techniques to maximize associates performance with a strong focus on development of superb servicing skills, procedural knowledge, and product knowledge. The Customer Service Supervisor uses independent judgment, within the framework of establishing policies and procedures, to promote consistent high-level customer experiences balanced with efficiency in a team oriented center. In addition, the Customer Service Supervisor makes recommendations and assists in the development of operational directives and procedures to improve customer satisfaction and increase efficiencies.

Responsibilities
- Lead a team of 10 - 15 non-exempt customer service associates
- Create and foster a positive and motivating team environment
- Provide leadership, team building and cross training within department
- Coordinate resolution of errors and complaints impacting Home Loan Servicing
- Lead the Home Loan Customer Service Initiatives to enhance customer experience
- Analyze daily workflow to ensure efficiency and completion of all work assignments
- Develop and implement initiatives that will increase efficiency while improving customer service
- Establish new and enhanced policies and procedures to meet changing servicing needs
- Create measures to enhance employee satisfaction and enhance company profitability
- Prepare and monitor departmental budgets and process reports on daily, monthly and yearly variances from approved budgets
- Collaborate with the marketing department to create monthly message information and advertisement inserts for all monthly statements
- Manage and review all monthly quality monitoring
- Run daily, weekly and monthly reports to track open, completed and closed tasks to ensure all correspondence requests are in compliance
- Manage all correspondence made via Mortgage Access to ensure timely response time to customer
- Manage training for all new hires within the Customer Service Department
- Review and approved all 1098 request for corrections
- Other duties as assigned

Skills
- Superior customer service skills
- High level of coaching skills
- Exceptional leadership and motivational skills
- Strong organizational and time management skills
- Flexibility and ability to change job focus quickly
- Ability to handle multiple tasks simultaneously
- Ability to be organized and maintain productivity in a high volume work environment
- Good interpersonal skills and ability to conduct business diplomatically and effectively in difficult situations
- Highly motivated and ability to solve problems effectively
- Excellent communication skills
- Excellent management and analytical skills

Qualifications
Basic Qualifications
- High school diploma, GED, equivalent certification, or military experience
- At least 2 years of Financial Services experience
- Proficient with Microsoft Office

Preferred Qualifications
- Bachelor’s degree
- At least 1 year of people management experience or proven leadership of 10+ team members
- Proficient with Passport and Director systems

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Call Center and Customer Service
Primary Location: United States-Texas-Plano-DFW-Plano People Center Bldg 3 (31063)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Fri, 24 May 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/Plano-Supervisor%2C-Home-Loans-Customer-Service-Job-TX-75023/2616398/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Supervisor%2C-Home-Loans-Customer-Service-Job-TX-75023/2616398/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Summary:
An Associate, Supplier Management is responsible for support, coordination and risk management logistics for Capital One third party relationships to ensure safe and sound third party use. This position is responsible for key risk management and supporting performance management related tasks for each of their assigned third party relationships and acts as first point of escalation for supplier risk-related issues. An Associate, Supplier Management is responsible for supporting Business Unit adherence to corporate third party management policy by executing company policy requirements, and for ensuring that appropriate documentation and processes exist for their assigned third party relationships. An Associate, Supplier Management may, depending on the circumstances, be called on to support business relationship management efforts in TP monitoring, contract adherence, risk identification and remediation through document analysis, site assessments, third party communication, coordination with business stakeholders, TP project management, or other support as necessary. An Associate, Supplier Management is expected to work in a collaborative environment with third party, internal customers, as well as with other appropriate stakeholder groups within Capital One.

Responsibilities:
- Support business units as primary point of contact for third party risk and conduct appropriate communication and interaction between Capital One and assigned third parties
- Execute all relevant TP monitoring requirements for assigned third party relationships in support of TP Managers across Financial Services
- Monitor against third party contractual obligations
- Identify and mitigate identified basic third party related risks, execute and monitor TP remediation plans
- Resolve risk-related issues/escalations with third parties
- Coordinate regular risk related reporting for internal stakeholders
- Keep all TP documentation and information up-to-date
- Perform tactical requirements for on-boarding/off-boarding of third parties
- Support and coordinate third party-related internal audits
- Maintain knowledge of TPM Systems, Tools and TPM program intent through execution and training

- Third Party Management project assistance and additional duties as assigned

Qualifications
Basic Qualifications:
- High School Diploma, GED, or equivalent certification
- At least 1 year of project management experience
- At least 1 year of related operations management, procurement, or risk management experience

Preferred Qualifications:
- Bachelor’s degree
- Very Strong performance rating on most recent year-end review
- Prior Third Party Management experience including Archer system
- Demonstrated detail orientation, strong written and oral communication, problem solving, teamwork and collaboration
- BPM Certification/Six Sigma/Process Management experience
- Ability to work with limited supervision
- Basic risk management experience, relationship management skills

No agencies please.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Project and Process Management
Primary Location: United States-Texas-Plano-DFW-Plano People Center Bldg 4 (31064)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Tue, 14 May 2013 02:59:00 GMThttp://capitalone.jobs2web.com/job/Plano-Associate%2C-Supplier-Management-Job-TX-75023/2433445/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Associate%2C-Supplier-Management-Job-TX-75023/2433445/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
About Us
Join one of Capital One’s newest and fastest growing lines of business -- Capital One Home Loans. Here, you’ll find energized, positive people all working together to accomplish one goal – customer satisfaction. At one of the “100 Best Companies to Work For,” you’ll also see a rewarding work environment where your ideas really can make a difference. With many opportunities to develop new skills and great benefits like educational assistance available, you’ll wonder what took you so long to get here.

Be part of a group of enthusiastic problem solvers who handle complex challenges on the front line of our business, helping our customers with their financial life. Our associates focus on achieving excellence while doing the right thing by our customers.

Summary
The Sr. Servicing ARM Loan Coordinator works in a fast paced environment with limited supervision. They will be cross-trained on various processes and work with internal business partners to implement smooth process flows and resolve issues. The primary responsibility is to process various documented loan types including; Subordination Agreements, New York Assignments, Partial Releases Requests, Modifications, Subdivision Requests, Easement Requests, LDPRA interest rate adjustments, Assumptions, and Balloon Resets.

Responsibilities
- Process all requests within 10 days of receipt according to specific Policies and Procedures. This includes logging the request on the monthly reports using Microsoft Excel; and preparing the documentation using Microsoft Word software.
- Maintain and update the LPS Servicing software, ensuring system accuracy, within 2 days of receipt of all signed documents. This includes updating the ARM workstation and Payment Schedule systems to reflect any change in interest rate and/or payment information as well as insuring that all modified loan products are set up correctly.
- Answer incoming telephone calls from the Customer Service Overflow Queue.
- Communicate effectively when responding to all verbal and written borrower inquiries. All written correspondence must be answered in writing within 5 days of receipt of a letter. All responses must be reviewed by the Special Loans Manager.
- Research all loan inquiries and perform loan maintenance on the system.
- Meet directly with customers to discuss their loans.
- Complete all tasks as assigned within 5 days of receipt.
- Document online all system maintenance and customer inquiries.
- Review and prepare mortgage payments and fees for posting.
- Review the suspense account daily.
- Report status of workload on a weekly basis to the Special Loans Manager.
- Prepare monthly reports for all responsibilities with in 3 days of month end and distribute to the Special Loan Manager for review.
- Cross train and assist as back up support for all ARM Specialist and Special Loans Processor duties.
- Relate with mortgagors, investors and title companies throughout the various types of Special Loan processing.
- Interact with mortgage banking operations personnel, including various departments within the Mortgage Servicing Division, Shipping, Mortgage Operations and Secondary Marketing.
- Train and assist Customer Service Representatives as necessary.
- Participate in special projects as requested from the Special Loans Manager.

Qualifications
Basic Qualifications
- High School diploma, GED, equivalent certification, or military experience
- At least 1 year of Financial Services experience or Bachelor’s degree
- Proficient with Microsoft Office, including Word and Excel

Preferred Qualifications
- At least 1 year of experience with MSP
- At least 1 year of ARM loan processing experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Mortgage
Primary Location: United States-Texas-Plano-DFW-Plano People Center Bldg 3 (31063)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Sat, 11 May 2013 02:59:00 GMThttp://capitalone.jobs2web.com/job/Plano-Sr_-Servicing-ARM-Loan-Coordinator-Job-TX-75023/2545342/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Sr_-Servicing-ARM-Loan-Coordinator-Job-TX-75023/2545342/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
At Capital One, we march to a different beat! While we may be a top-10 bank by deposits, we operate and innovate with the vigor of a start-up. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers.

Capital One has celebrated milestones, including:

- Top-10 bank by deposits

- 148 on the Fortune 500

- 1,000 bank branches

- 2,200 ATM locations

- More than 31,500 associates globally

- 50 million customer accounts

We’re excited to be growing and hiring across the country to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped changed our industry for the better.

Pull on your boots and come with us. We’re going to make some changes happen, and we need folks who know how to chart their own course.

If you’d like to reach more than 50 million customers with your ideas, then Capital One just might be the right move. We’re the world’s first bank where it’s OK to color outside the lines. We disrupted what’s “normal” 25 years ago and we haven’t looked back since.

Come to a place where “status quo” is a dirty word and boundaries are there for exploring. Let’s see how far we can push that envelope.

At Capital One, you’ll join a team of savvy professionals who know how to take technology to the next level and aren’t afraid of getting there quickly.

Integrated Production Support – Digital is seeking an experienced professional to become a key member of our team. The SME (System Matter Expert) works with Digital IT Delivery, Digital IT Platform Mgmt, Wintel, Unix, DBA, Global Incident Management and other Production Support teams to ensure that IPS Processes are followed for Digital IT applications as they relate to Change & Configuration, Incident, Contingency, Problem and other IPS processes.

IPS is a part of Information Technology Operations (ITO), which provides enterprise wide data center facilities, infrastructure management and technology services to enable end users and our information-based strategy.

Responsibilities:

- Triage and resolve application incidents

- Oversight of incident resolution performed by the outsourced on-call team

- Provide assistance and hands-on training for Incident Resolution and be a point of escalation for the on-call team

- Work with Problem Management and multiple Support Teams to ensure proper follow-up and closure of Problem records

- Create and maintain Contingency Plans as needed and provide approval for their implementation as required

- Participate in Business Continuity Planning and Exercises as needed

- Facilitate weekly incident & change meetings, log/update change controls, log defects and own problem follow-up actions

- Provide weekly/monthly performance metrics for

- Oversee and drive end-to-end application monitoring and alerting for daily operations and Business Process Monitoring (BPM) for Service Quality Review (SQR data)

Strong communication, coordination and interpersonal skills are needed to ensure coordination with other System Matter Experts (SMEs), Technical Support Managers (TSMs) and ITO/Card IT Sr. Management.

Qualifications
Basic Qualifications:

- Bachelors Degree or related military experience

- 3 Years of IT experience

- 1 year of experience in ITIL processes

- 2 years of Software Development Life Cycle (SDLC) Experience

- 2 years of experience with supporting Windows Server/IIS based applications, or Linux/apache/WebLogic based applications

- 3 Years of experience using Microsoft Office suite – Outlook, Word, Excel, PowerPoint

Preferred Qualifications:

- Bachelors Degree in Business Administration or Information Technology

- ITIL certifications

- Agile experience or familiarity

- Basic understanding of data networking technologies

- Experience assessing situations and provide multiple solutions with recommendations

- Good team player with ability to collaborate across multiple areas, highly motivated and self-directed

- Able to successfully prioritize and manage multiple tasks

- Good facilitation, negotiation and influencing skills

- Demonstrated ability to work independently and successfully in a demanding environment

- Experience with root cause analysis techniques and application

- Project management skills

- Strong troubleshooting, problem-solving and conceptual thinking

- Clear ability to drive towards results

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Job: Information Technology
Primary Location: United States-Texas-Plano-DFW-Tollway I (31002)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Sat, 04 May 2013 03:00:00 GMThttp://capitalone.jobs2web.com/job/Plano-Support-Specialist%2C-Master-%28USA%29-Job-TX-75023/2467046/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Support-Specialist%2C-Master-%28USA%29-Job-TX-75023/2467046/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
At Capital One, we march to a different beat! While we may be a top-10 bank by deposits, we operate and innovate with the vigor of a start-up. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers.

Capital One has celebrated milestones, including:

- Top-10 bank by deposits

- 148 on the Fortune 500

- 1,000 bank branches

- 2,200 ATM locations

- More than 31,500 associates globally

- 50 million customer accounts

We’re excited to be growing and hiring across the country to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped changed our industry for the better.

Pull on your boots and come with us. We’re going to make some changes happen, and we need folks who know how to chart their own course.

If you’d like to reach more than 50 million customers with your ideas, then Capital One just might be the right move. We’re the world’s first bank where it’s OK to color outside the lines. We disrupted what’s “normal” 25 years ago and we haven’t looked back since.

Come to a place where “status quo” is a dirty word and boundaries are there for exploring. Let’s see how far we can push that envelope.

At Capital One, you’ll join a team of savvy professionals who know how to take technology to the next level and aren’t afraid of getting there quickly.

Integrated Production Support – Digital is seeking an experienced professional to become a key member of our team. The SME (System Matter Expert) works with Digital IT Delivery, Digital IT Platform Mgmt, Wintel, Unix, DBA, Global Incident Management and other Production Support teams to ensure that IPS Processes are followed for Digital IT applications as they relate to Change & Configuration, Incident, Contingency, Problem and other IPS processes.

IPS is a part of Information Technology Operations (ITO), which provides enterprise wide data center facilities, infrastructure management and technology services to enable end users and our information-based strategy.

Responsibilities:

- Triage and resolve application incidents
- Oversight of incident resolution performed by the outsourced on-call team
- Provide assistance and hands-on training for Incident Resolution and be a point of escalation for the on-call team
- Work with Problem Management and multiple Support Teams to ensure proper follow-up and closure of Problem records
- Create and maintain Contingency Plans as needed and provide approval for their implementation as required
- Participate in Business Continuity Planning and Exercises as needed
- Facilitate weekly incident & change meetings, log/update change controls, log defects and own problem follow-up actions
- Provide weekly/monthly performance metrics for
- Oversee and drive end-to-end application monitoring and alerting for daily operations and Business Process Monitoring (BPM) for Service Quality Review (SQR data)

Strong communication, coordination and interpersonal skills are needed to ensure coordination with other System Matter Experts (SMEs), Technical Support Managers (TSMs) and ITO/Card IT Sr. Management

.

Qualifications
Basic Qualifications:

- Associates or related military experience
- 3 Years of IT experience
- 1 year of experience in ITIL processes
- 2 years of experience supporting Windows Server/IIS based applications
- 2 years of experience supporting Linux/apache/WebLogic based applications

Preferred Qualifications:

- Bachelors Degree in Business Administration or Information Technology
- ITIL certifications
- Experienced in Java, Perl, Korn, and .Net
- Basic understanding of data networking technologies
- Experience assessing situations and provide multiple solutions with recommendations
- Good team player with ability to collaborate across multiple areas, highly motivated and self-directed
- Able to successfully prioritize and manage multiple tasks
- Good facilitation, negotiation and influencing skills
- Demonstrated ability to work independently and successfully in a demanding environment
- Experience with root cause analysis techniques and application
- Project management skills
- Strong troubleshooting, problem-solving and conceptual thinking
- Clear ability to drive towards results

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Job: Information Technology
Primary Location: United States-Texas-Plano-DFW-Tollway I (31002)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Sat, 11 May 2013 02:59:00 GMThttp://capitalone.jobs2web.com/job/Plano-Support-Specialist%2C-Master-%28USA%29-Job-TX-75023/2478927/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Support-Specialist%2C-Master-%28USA%29-Job-TX-75023/2478927/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Level: Manager

At Capital One, we march to a different beat! While we may be a top-10 bank by deposits, we operate and innovate with the vigor of a start-up. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers.

Capital One has celebrated milestones, including:

- Top-10 bank by deposits
- 148 on the Fortune 500
- 1,000 bank branches
- 2,200 ATM locations
- More than 31,500 associates globally
- 50 million customer accounts

We’re excited to be growing and hiring across the country to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped changed our industry for the better.

Geek. Nerd. Tech-junkie. They’re all pet-names to us. And if you share in a passion for all things technology, then you’d be the perfect candidate for the Capital One Information Technology team.

Daily, you’ll work alongside some of the savviest techies in the business at an internationally recognized company. From advancing our network to assisting the technologically-challenged, you’ll love coming to work every day at one of the “100 Best Companies to Work For.”

You’re an accomplished IT manager, with a passion for partnering with business clients to understand needs and requirements, and ensuring the timely delivery of quality, cost-efficient services to customers. You want to be at the forefront of implementing new technology solutions, you love mentoring others, and driving results through project teams. As a Capital One IT Manager, you will have accountability for the day-to-day implementation of work to ensure top-notch delivery of our products and services to customers and consumers. You will manage applications and customer expectations, and have the opportunity to recommend innovative solutions and improvements to processes, projects and services.

Responsibilities:

Responsible for the design and implementation of telecom network features and configuration of telecom network solutions. Provides second and third level technical support to voice service delivery managers and support vendors when troubleshooting the more operational telecommunication problems involving any of the following: TDM and IP carrier infrastructure, TDM and IP Call Center infrastructure, CER, CUCM and Voice mail systems.

- Responsible for vendor oversight in the design, implementation and project management of telecom network features and configuration of telecom networks solutions
- Assist senior level telecommunications personnel in development of telecom network strategies and business solutions.
- Leads and directs telecom vendor in technical analysis of software, hardware, and transmission systems.
- Oversees telecom vendor in the engineering studies such as, but not limited to, transaction volumes, response times, availability, pricing installation time frames, service options, product spec, speed of operation, type of protocol of the telecommunications system(s).
- Identifies telecommunications technical requirements based on business requirements. Provides consulting services feasibility analysis to business areas. Partners with telecom vendor to recommend appropriate solutions. Provides approval to designs, implementation plans, test plans, production support plans for all solutions.
- Maintain state-of-the-art awareness of developments in telecommunications industry. Research vendors, equipment, and software and makes recommendation regarding procurement.
- Second and third level support for service delivery managers and operations support vendor in the operation of monitoring equipment to ensure effective troubleshooting, proactive analysis, and preventive actions.
- Second and third level support service delivery managers and operations support vendor to ensure concerted effort is being placed on root cause analysis for Telecom outages.
- Recommend to service delivery managers and operations support vendor improvements in hardware or software needed to maintain reliable Telecom systems.
- Provide informal training to service delivery managers.

Qualifications
Basic Qualifications:

- Bachelors Degree or at least 5 Years of experience in IT
- At least 2 years in the design and implementation of Telecom networks
- At least 2 years experience and working knowledge of following telecommunications technologies:
- Cisco Unified Communications Manager
- Cisco Emergency Responder
- Carrier Services (SIP Trunking, IVR, PRIs, POTS)
- Cisco Unity Voicemail

Preferred Qualifications:

- 2 Years experience in Project Management
- Knowledge of on one of following telecommunications technologies:
- Cisco IP Routing and Switching, MPLS
- IP QS
- Cisco and CheckPoint Firewalls
- 2 Years experience as a Technical lead
- Good organizational skills and ability to effectively manage time
- Ability to work independently and self directed
- Detail orientated and strong technical orientation
- Knowledge of operating environments and the related components
- Knowledge of the capacity and performance capabilities of the various telecom system components
- Knowledge of network diagnostic and performance measurement tools and aids
- Knowledge of network protocols
- Interpret data transmission line conditions
- Understanding of PC based word processing and spreadsheet software
- Understanding of PC/CRT applications
- Excellent communication, analytical, and interpersonal skills
- Demonstrated ability to communicate effectively with non-technical customers
- Excellent customer service skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Information Technology
Primary Location: United States-Texas-Plano-DFW-Tollway I (31002)

Other Locations:United States-Virginia-Glen Allen-Richmond-Knolls II (12036)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Sat, 04 May 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/Plano-Cisco-Voice-Engineer-Job-TX-75023/2581561/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Cisco-Voice-Engineer-Job-TX-75023/2581561/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
At Capital One, we strive to create a world class experience for our customers. Often our local bank branches are the face of Capital One to the community. As a Branch Manager II you have the opportunity to lead and develop a team of associates within a defined banking branch. You are a role model in the community and responsible for maintaining Capital One’s high standard of customer service and excellence within the community by building deep relationships and delivering an exceptional customer experience.

Creativity and innovation is an asset within Capital One as you will be charged with developing and implementing retail banking strategies within your branch. You are the leader for sales and service; responsible for expense, operations, and credit controls; an advocate for community leadership; a partner in human resource management; and a role model for meeting financial and compliance standards within your branch. Collaboration is a key to success within Capital One so you will need to develop and maintain profitable partnerships with other lines of business within Capital One.

Responsibilities:
- Lead a branch with a size criterion of $50MM-$90MM combined loans and deposits; and/or 20% deposit accounts (DDA); and/or $1.5MM-$3.5MM contribution dollars; and 10-14 FTE compliment.
- Staff and Lead sales, service, and operational performance of branches
- Act as a Role model for Capital One’s Values: Excellence and Do the Right Thing while supporting branch based change management efforts
- Deliver on sales volumes and revenue targets in branch as agreed with District Manager
- Collaborate with Branch Business Manager as appropriate
- Lead the branch team
- Manage day-to-day sales efforts in the branch, including frequent, active GROWTH coaching of Relationship Bankers
- Directly manage platform staff, including career development, performance management and recognition
- In branches without an Assistant Branch Manager, directly manage the branch teller staff
- Serve as a community leader for the bank
- Champion a customer centric culture and own customer experience in the branch
- Service and sell to clients via escalations or complex sales referred by the relationship bankers, and participate in sales call with Small business and commercial partners as appropriate
- In de novo markets, make additional efforts to generate branch traffic
- Ownership for service levels and operational excellence in branch
- Ultimate accountability for risk and compliance for branch
- Implement and advocate the regions human resource strategy

Qualifications
Basic Qualifications:
- High School Diploma, GED or Equivalent Certification or military experience
- 1 year of Banking or Sales experience
- 1 year of Management experience

Requires successful registration with, and issuance of a unique identification number from, the Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act).

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Retail Banking
Primary Location: United States-Texas-Dallas-DFW-Bent Tree Br 525 (31525)

Other Locations:United States-Texas-Dallas-DFW-Farmers Branch Br 519 (31519), United States-Texas-Plano-DFW-North Plano Br 509 (31509), United States-Texas-Dallas-DFW-Forest and Tollway Br 409 (31409), United States-Texas-Dallas-DFW-Frankford Br 508 (31508), United States-Texas-Plano-DFW-Springcreek Br 495 (31495), United States-Texas-Frisco-DFW-Stonebriar Br 494 (31494), United States-Texas-Frisco-DFW-Frisco Main Br 520 (31520), United States-Texas-Frisco-DFW-North Custer Br 515 (31515), United States-Texas-Dallas-DFW-Prestonwood Br 532 (31532), United States-Texas-Dallas-DFW-Forest & Josey Br 538 (31538), United States-Texas-Plano-DFW-South Plano Br 491 (31491)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Thu, 02 May 2013 03:00:00 GMThttp://capitalone.jobs2web.com/job/Dallas-Branch-Manager-II-DFW-Central-Job-TX-75201/2462245/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Dallas-Branch-Manager-II-DFW-Central-Job-TX-75201/2462245/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
At Capital One, we are passionate about providing an exceptional customer experience while helping our personal and small business clients achieve their financial goals. As a Relationship Banker, you’ll have the opportunity to use your love of working with people, sales abilities and product knowledge to play a vital role in our customer’s banking experience. You’ll partner with other branch associates to provide innovative solutions for our customers.

We’re looking for smart, ambitious and talented professionals to develop relationships, consult with clients and analyze which products and services best meet their needs. Join us and collaborate with other creative and goal-oriented team members in an environment where you can achieve your full potential.

Responsibilities:
- Leverage referrals and other lead generation techniques (e.g., community outreach) to identify new prospects and cross-selling opportunities with current clients
- Conduct discussions with prospects to understand background and identify needs; clearly communicate potential solutions
- Maintain a working knowledge of the complete line of products and services offered; taking responsibility to keep up to date and request assistance for further development needs
- Perform servicing duties: greet customers/prospects in the lobby and on the phone, research customer inquiries, orders checks and/or debit cards, return phone calls, accept and forward wires, and other customer originated servicing needs with the intent of enhancing customer retention and exploring additional sales opportunities
- Cultivate partnerships with specialist areas such as Financial Advisors, Small Business and Private Banking to obtain and provide qualified referrals
- Ensure all audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations
- Strong ability to build relationships and have sales conversations, recognizing most visitors will not be clients
- Must be able to assist branch manager in executing business plan
- Strong preference that RB will be active in the community
- Denovo RB will be more active in outbound calling to businesses and consumers
- Based on staffing, may need to teller as required
- Will be asked to participate in additional training

Qualifications
Basic Qualifications:

- High School Diploma, GED or Equivalent Certification or military experience

- Minimum of 6 months of Sales or Service experience

Requires successful registration with, and issuance of a unique identification number from, the Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act).

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Retail Banking
Primary Location: United States-Texas-Dallas-DFW-Northcrest Br 487 (31487)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Sat, 27 Apr 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/Dallas-Relationship-Banker%2C-Timbercreek-Job-TX-75201/2569958/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Dallas-Relationship-Banker%2C-Timbercreek-Job-TX-75201/2569958/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS