http://capitalone.jobs2web.com/feeds/collections-Plano-TX-jobs/ Custom RSS Feed for collections-Plano-TX-jobs Thu, 20 Jun 2013 06:47:51 GMT en-us http://capitalone.jobs2web.com/feeds/collections-Plano-TX-jobs/ 720
Description
Capital One can provide an environment where you can excel in your career while still maintaining a work life balance that others will desire. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

You and Capital One – Better. Together.

Responsibilities:
Total Loss Recovery is responsible for providing excellent customer service in a production environment by negotiating payoffs, settlements, and payment plans for customers who have deficiency balances remaining after insurance proceeds have posted.

Responsibilities will include servicing inbound customer calls to answer account level questions, negotiate payments, and route calls to appropriate parties. They also include managing work list(s) to perform outbound call attempts on deficiency accounts to negotiate payment arrangements, settlements, or payoffs.

Qualifications
Basic Qualifications:
- High School Diploma, GED or equivalent certification or military experience
- 2 years experience in collections or customer service

- Bilingual in English and Spanish

Preferred Qualifications:
- Previous rating Above Strong
- 3 years experience in collections or customer service
- 2 years experience in auto finance
- Bachelor's Degree or Military Service

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Auto Finance
Primary Location: United States-Texas-Plano-DFW-Tollway I (31002)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Tue, 18 Jun 2013 05:00:00 GMThttp://capitalone.jobs2web.com/job/Plano-Sr-Ops-Prod-Coor-Bilingual-Job-TX-75023/2673070/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Sr-Ops-Prod-Coor-Bilingual-Job-TX-75023/2673070/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Summary:

The Portfolio Administrator I position supports the portfolio management process by actively collecting financial statements and assisting in the renewal and annual review processes for Small Business Banking customers with up to $5MM in aggregate exposure. The position works closely with customers, field personnel, and other operational sections of the bank to produce efficient and accurate service and maintenance of the Small Business loan portfolio.

Responsibilities include but are not limited to:

- Collecting and directing the flow of financial reporting and loan requirements for renewals and annual reviews

- Communicating and negotiating renewal terms, fees, and pricing with customers within approved guidelines

- Contributing to the portfolio review process by obtaining appropriate documentation and keeping credit files up to date

- Facilitating renewal processes for Remote Deposits and ACH’s

- Initiating amendments and extension processes

- Monitoring reporting to ensure timely collection of requirements and completion of credit action in order to minimize maturity delinquencies

- Maintaining the document tracking program with up to date financial information and ensuring that accurate notifications are sent to the customers.

- Confirming that the renewal package (including all supporting information and documentation) is complete and properly executed

- Working knowledge of lending law, collateral, and documentation requirements utilized in banking

- Contacting customers by approved methods (phone, mail) in accordance to customer service standards

- Utilizing a variety of systems to review the accurate and timely completion of renewals and annual reviews

- Working knowledge of Capital One credit policy, compliance standards, and regulatory requirements

- Additional assignments may include special projects and various administrative duties

Qualifications
Basic Qualifications:

High School Diploma, GED or Equivalent Certification or Military Experience

At least 1 year experience in operations, customer service, or a loan processing environment

Preferred Qualifications:

4+ years of loan operations, documentation, or credit experience working with term loans, lines of credit, letters of credit, and deposit accounts

3+ years of customer service/contact experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Call Center and Customer Service
Primary Location: United States-Texas-Plano-DFW-Plano People Center Bldg 2 (31062)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Tue, 18 Jun 2013 05:00:00 GMThttp://capitalone.jobs2web.com/job/Plano-Associate%2C-Portfolio-Administrator-I-Job-TX-75023/2673045/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Associate%2C-Portfolio-Administrator-I-Job-TX-75023/2673045/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
As a Unit Manager at Capital One, you will lead a dynamic team of front line associates who are the face of Capital One for our customers. Creating excitement and maintaining high levels of morale through change are essential for leaders within Capital One. Unit Managers manage, develop and motivate an internal team of 15 - 25 associates and strive to exceed standards of customer service and experience.

Responsibilities:
- Accountable for achieving business goals for a team of up to 25 associates within unit.
- Provide continuous feedback and coaching to improve and maintain high quality customer experience, effectiveness and efficiency metrics.
- Prepare and deliver monthly performance reviews for direct reports.
- Manage business level metrics (pen rates, occupancy) to high efficiency standards.
- Share in the accountability for a business level function team (Logistics, quality, innovation, morale).
- Motivate and develop associates and help them achieve their career aspirations.
- Execute flawless management of projects assigned to unit.
- Ensure timely administrative responsibilities of time cards, spreadsheets, team meetings, etc.
- Define and measure performance metrics (incentives, monthly scorecards, annual appraisal) and clearly communicate to team.

Qualifications
Basic Qualifications

High School Diploma or equivelent or military experience

1 year collections experience

2 years people management experience

1 year process management experience

Preferred Qualifications

2 years collections experience

Green belt or six sigma experience

1 year analytical experience doing problem solving or analysis

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Auto Finance
Primary Location: United States-Texas-Plano-DFW-Tollway I (31002)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Mon, 10 Jun 2013 05:00:00 GMThttp://capitalone.jobs2web.com/job/Mettawa-Sr_-Marketing-Associate-Job-IL-60045/2654428/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Mettawa-Sr_-Marketing-Associate-Job-IL-60045/2654428/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Capital One is a diversified bank that offers a broad array of financial products and services to consumers, small business and commercial clients. Ranked #127 on the Fortune 500, Capital One is one of the nation’s top 10 banks and has one of the most widely recognized brands in America. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company and a great place to work.

Summary:

Sr. Coordinator researches funding account activity and performs General Ledger account functions to balance and reconcile funding activity. Reviews and prepares supporting documentation for Journal Entries; including research to confirm action at a customer account level. Involves reviewing loan and accounting applications to detect outages and minimize losses.

Responsibilities:
- Processing and documenting Journal Entries
- Conduct research and reconcile General Ledger activity
- Coordinate with Funding and other internal departments
- Produce reports
- Initiate wires for funding disbursements

Qualifications
Basic Qualifications:

- High School Diploma, GED or Equivalent Certification or military experience
- Proficient in Microsoft Office

- 1 year of experience in customer service and/or collections in a Call Center

- 1 year of experience in accounting journal preparation
- 1 year of experience in research or investigations of customer accounts

Preferred Qualifications:

- Associates Degree in Finance, Accounting, Public Relations or Customer Service
- 1 year of experience in Call Center - customer service and/or collections
- 2 years of experience in Microsoft Office (emphasis on Word and Excel)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Auto Finance
Primary Location: United States-Texas-Plano-DFW-Tollway 2 (31004)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Tue, 18 Jun 2013 05:00:00 GMThttp://capitalone.jobs2web.com/job/Plano-Sr_-Accounting-Coordinator-Job-TX-75023/2673039/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Sr_-Accounting-Coordinator-Job-TX-75023/2673039/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Capital One can provide an environment where you can excel in your career while still maintaining a work life balance that others will desire. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

You and Capital One – Better. Together.

Associates handle inbound or outbound calls with existing customers. Associates should educate customers on account status, attempting to solve customer problems and/or attempting to secure a payment or make payment arrangements. The goal is to help our customers build and retain a strong credit standing and maintain a customer for life.

Responsibilities:
- Manage inbound and outbound collection calls
- Perform account level research
- Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities
- Become familiar with and follow Company guidelines and procedures (CBTs, training, timecards, e-mail, training, etc)
- Attend team meetings
- Exhibit effective skip tracing techniques when applicable
- Update account information and complete appropriate documentation
- Maintain superior quality assurance results

Qualifications
Basic Qualifications:
- High School Diploma, GED or equivalent certification or military experience
- 1 year of Collections experience
- Bilingual in English and Spanish

Preferred Qualifications:
- 2 years post-high school education or Associate Degree
- 1 year experience Call Center or Loss Mitigation
- 1 year experience with MS Office products
- 2 years experience in heavy customer contact environment

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Operations
Primary Location: United States-Texas-Plano-DFW-Tollway I (31002)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Wed, 19 Jun 2013 05:00:00 GMThttp://capitalone.jobs2web.com/job/Plano-Risk-Coordinator-Bilingual-Job-TX-75023/2678525/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Risk-Coordinator-Bilingual-Job-TX-75023/2678525/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
About Us
At Capital One, we march to a different beat! While we may be a top-10 bank by deposits, we operate and innovate with the vigor of a start-up. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers.

Capital One has celebrated milestones, including:
- Top-10 bank by deposits
- 148 on the Fortune 500
- 1,000 bank branches
- 2,200 ATM locations
- More than 31,500 associates globally
- 50 million customer accounts

We’re excited to be growing and hiring across the country to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped changed our industry for the better.

There’s no place like home. And there’s definitely no place like the Capital One Home Loans team!

In our division, we’re committed to helping people achieve their dreams of home ownership with 5-star service and impressive professional skills. If you’re passionate about working with people, have a drive to provide world-class customer satisfaction, and thrive in a fast-paced work environment, then we’re looking for you. At one of the “100 Best Companies to Work For,” you’re sure to come to work every day with the promise of a new challenge and excitement of a hard-working team.

Do you enjoy working in a fast-paced and results-driven environment? As a Pre-Foreclosure Account Manager you will work closely with customers who are near foreclosure to review and ensure they understand their options. You will dedicate your time to help customers resolve their delinquency issues on their home loans. Handle related collections and loss mitigation activities while maintaining a high customer experience and complying with all laws and regulations.

Responsibilities
- Manage queue of delinquent customers who are two months past due and about to be assigned out for foreclosure. Work with them to resolve their delinquency issues and get their account back on track.
- Generate calls to delinquent borrowers and engage with them to identify their financial issues and provide solutions to keep them in their home. Examples of solutions or other alternatives include: collections, repayment plans, loan modifications, short sale, deed in lieu, etc
- Interact with customers to accurately resolve payment issues on a timely basis, such as delinquent government and conventional mortgage loans
- Resolve complex inquiries, account updates, customer complaints, document generation, research request generation, follow-up and escalation of issues as necessary
- Provide data on status, transaction or account activity
- Research disputed items and other inquiries
- Settle delinquencies and negotiate an equitable payment arrangement
- Evaluate and select appropriate remedies for conforming loans and refer non-conforming loans to Loss Mitigation

Schedule:

Monday-Friday 11-8

1 Saturday a month

Qualifications
Basic Qualifications
- High School Diploma, GED or Equivalent Certification or Military Experience
- 1 year of experience in collections

Preferred Qualifications
- Bachelors Degree
- 2 years of experience in mortgage collections, foreclosure or loss mitigation
- 2 years of experience in collections, skip tracing or loss mitigation in financial services industry

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Mortgage
Primary Location: United States-Texas-Plano-DFW-Plano People Center Bldg 2 (31062)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Wed, 19 Jun 2013 05:00:00 GMThttp://capitalone.jobs2web.com/job/Plano-Pre-Foreclosure-Account-Mgr-Job-TX-75023/2678530/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Pre-Foreclosure-Account-Mgr-Job-TX-75023/2678530/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Capital One is seeking a self-motivated individual with organizational skills, attention to detail, and the ability to work independently in an open and collaborative team environment. The ideal candidate will have the ability to adapt and thrive in a dynamic, fast paced environment while displaying sound judgment in decision making. Join one of the fastest growing companies in the financial industry that encourages associate development and rewards employees with a competitive benefits package that starts on day one. Capital One’s culture focuses on our two main values of Excellence and Do the Right Thing, which makes an awesome work environment to build your career!

Responsibilities:
- Make outbound follow-up calls to customers that were interested in reinstating their loan
- Answer inbound calls from repossessed customers
- Thoroughly review the account to determine if it is eligible for reinstatement.
- Utilize tools to assist the customer with reinstating their vehicle
- Review documentation for accuracy and completeness.
- Maintain a strong relationship with repossession agencies and auction facilities who partner with Capital One Auto Finance
- De-escalation skills
- Strong work ethic

Qualifications
Basic Qualifications:
- High School diploma, GED or equivalent certification or military experience
- 1 year experience in call center collections, customer service, or sales

Preferred Qualifications:
- Experience with Microsoft Office programs such as Outlook and Excel
- Strong Problem Solving skills
- Excellent communication and negotiation skills
- Ability to prioritize and manage multiple tasks in a fast-paced team environment
- Strong self management and time management skills
- High level of personal integrity

- Ability to drive towards results

Schedule: Reinstatement Department is open M-F 7am – 9pm and Saturday 8am – 5pm and candidates should be willing to work any schedule. We are looking for candidates who are able to work Monday – Friday (5pm-9pm w/ one weekday off) and Saturday 8am – 5pm for a total of 24 hours per week.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Call Center and Customer Service
Primary Location: United States-Texas-Plano-DFW-Tollway 2 (31004)
Schedule: Part-time
Travel: No

Job Posting:
Unposting Date:]]>Tue, 11 Jun 2013 05:00:00 GMThttp://capitalone.jobs2web.com/job/Plano-Sr-Ops-Prod-Coor-%28LOB%29-Job-TX-75023/2657419/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Sr-Ops-Prod-Coor-%28LOB%29-Job-TX-75023/2657419/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Capital One is seeking a self-motivated individual with organizational skills, attention to detail, and the ability to work independently in an open and collaborative team environment. The ideal candidate will have the ability to adapt and thrive in a dynamic, fast paced environment while displaying sound judgment in decision making. Join one of the fastest growing companies in the financial industry that encourages associate development and rewards employees with a competitive benefits package that starts on day one. Capital One’s culture focuses on our two main values of Excellence and Do the Right Thing, which makes an awesome work environment to build your career!

Work in a fast paced call center environment with customers whose vehicle has been repossessed to negotiate a positive resolution.

Responsibilities:
- Make outbound follow-up calls to customers that were interested in reinstating their loan
- Answer inbound calls from repossessed customers
- Thoroughly review the account to determine if it is eligible for reinstatement.
- Utilize tools to assist the customer with reinstating their vehicle
- Review documentation for accuracy and completeness.
- Maintain a strong relationship with repossession agencies and auction facilities who partner with Capital One Auto Finance
- De-escalation skills
- Strong work ethic

Qualifications
Basic Qualifications:
- High School diploma, GED or equivalent certification or military experience
- 1 year experience in call center collections, customer service, or sales

Preferred Qualifications:
- Experience with Microsoft Office programs such as Outlook and Excel

- Bilingual (English and Spanish)
- Strong Problem Solving skills
- Excellent communication and negotiation skills
- Ability to prioritize and manage multiple tasks in a fast-paced team environment
- Strong self management and time management skills
- High level of personal integrity
- Ability to drive towards results

Schedule: Reinstatement Department is open M-F 7am – 9pm and Saturday 8am – 5pm and candidates should be willing to work any schedule. We are looking for a candidate who is able to work Tuesday – Saturday 8am – 5pm and/or 10am – 7pm Monday – Friday.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Call Center and Customer Service
Primary Location: United States-Texas-Plano-DFW-Tollway 2 (31004)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Tue, 11 Jun 2013 05:00:00 GMThttp://capitalone.jobs2web.com/job/Plano-Sr-Ops-Prod-Coor-%28LOB%29-Job-TX-75023/2657425/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Sr-Ops-Prod-Coor-%28LOB%29-Job-TX-75023/2657425/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
About Us
At Capital One, we march to a different beat! While we may be a top-10 bank by deposits, we operate and innovate with the vigor of a start-up. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers.

Capital One has celebrated milestones, including:
- Top-10 bank by deposits
- 148 on the Fortune 500
- 1,000 bank branches
- 2,200 ATM locations
- More than 31,500 associates globally
- 50 million customer accounts

We’re excited to be growing and hiring across the country to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped changed our industry for the better.

There’s no place like home. And there’s definitely no place like the Capital One Home Loans team!

In our division, we’re committed to helping people achieve their dreams of home ownership with 5-star service and impressive professional skills. If you’re passionate about working with people, have a drive to provide world-class customer satisfaction, and thrive in a fast-paced work environment, then we’re looking for you. At one of the “100 Best Companies to Work For,” you’re sure to come to work every day with the promise of a new challenge and excitement of a hard-working team.

Summary
Be a critical leader in supporting Loss Mitigation by managing the Modification team which includes multiple portfolios, not limited to: Home Equity, Held-for-Investment, FHA, VA, FNMA, Freddie Mac and other investors for our Plano site. The Unit Manager must have strong leadership skills, knowledge of servicing default, a history of delivering exceptional results, and the ability to assist with management & improvement of processes. This individual will also need prior experience managing / leading a high performing team or delivering a high level of results in supporting an organization across various functions, as well as having mentored or managed other supervisors.

Responsibilities
- Develop and manage a team of up to 15 Modification agents.
- The Unit Manager will be held to an extremely high bar when it comes to being a great people leader which includes regular individual performance meetings, developing coaching plans for employees, resume reviews for employees, establishing performance goals and following through with action plans on non-performing agents
- Accountable for continually maintaining and continually updating performance tracking board, and have daily stand up meetings with team
- Ability to handle escalated phone calls with real estate agents, borrowers, and investors
- Will be accountable for generating great production results
- Ability to become expert in understanding Modifications & other loss mitigation options for every type of investor and portfolio type
- Performance will be based on employee engagement scores, continuous improvement of production metrics, ability to manage and fix process breakdowns, customer satisfaction surveys, and ability to manage multiple priorities
- Responsible for maintaining strong and positive relationships with investors (FNMA/FHA/Freddie Mac) and following up with regular escalations generated by investors and provide responses in a timely manner
- Translate business vision and strategy into operational tactics and build the organizational support and infrastructure needed to achieve them
- Partner with other areas within Servicing & Default operations (Foreclosure, Bankruptcy, Special Loans, Core Servicing, Collections, etc) to develop strong cross-functional processes

Required Schedule
Monday – Friday 8:00 am – 5:00 pm

Qualifications
Basic Qualifications
- High School Diploma, GED, equivalent certification, or military experience
- At least 2 years of people management experience leading Mortgage Loss Mitigation teams

Preferred Qualifications
- Bachelor’s degree
- At least 3 years of people management experience leading Mortgage Loss Mitigation teams

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Mortgage
Primary Location: United States-Texas-Plano-DFW-Plano People Center Bldg 2 (31062)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Fri, 14 Jun 2013 05:00:00 GMThttp://capitalone.jobs2web.com/job/Plano-Unit-Manager%2C-Home-Loan-Default-Modifications-Job-TX-75023/2666763/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Unit-Manager%2C-Home-Loan-Default-Modifications-Job-TX-75023/2666763/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
As an individual contributor to the Auto EDS team, this senior business system analyst (BSA) will be responsible for gathering functional and system requirements for various data warehouse, data exchange and business intelligence (BI) reporting projects. This business analyst will be responsible for reviewing, analyzing and evaluating user needs and will also be involved in testing, training and implementation of applications. Additionally, this senior resource will provide team or technical supervision and drive project/service delivery as well as be responsible for the interpretation of business needs and consult on best practices.

Responsibilities:

- Learn key Capital One vertical/business area application(s) and become the SME.

- Self starter and excels at providing clarity/options through ambiguous situations

- Serve as a liaison between the business community and the Data Warehouse organization in order to provide solutions to meet user needs.

- Collect, document, and translate high level business requirements into functional and non functional specifications for the data warehouse, Ops DDE, business intelligence development teams and manage changes to such specifications. Identify business, operational and technical tasks, scope, time constraints and task interdependencies. Lead walkthroughs of business requirements.

- Negotiate agreements and commitments by facilitating communication between business unit and data warehouse/business intelligence from initial requirements to final implementation.
- Participate in program design and code walkthroughs, ensuring requirements are met.
- Review test plans and results. Assist with the resolution of test incidents. May provide guidance with the development of test plans as well as assist the business with development of user acceptance criteria.

- Mentor junior team members

Qualifications
Basic Qualifications:

- Bachelors degree or military experience

- 5-7 years of Data Warehouse and batch data exchange project experience

- Knowledge of database architecture and data modeling

- Lead experience including coordination, oversight, organization, communications

- Application development life cycle project experience

Preferred Qualifications:

- Bachelors degree in MIS, Engineering or Business

- Understanding of credit risk management, statistical modeling, forecasting, financial management and marketing.

- Data management project experience that includes ETL tools (ie: Ab Initio, Informatica, etc.), query tools, Unix, RDBMS experience with Teradata, SQL Server or Oracle as well as experience with business intelligence (BI) tools such as Business Objects, Cognos or comparable business intelligence (BI) tools.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Information Technology
Primary Location: United States-Texas-Plano-DFW-Plano People Center Bldg 1 (31061)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Fri, 24 May 2013 08:00:00 GMThttp://capitalone.jobs2web.com/job/Plano-Sr_-Business-Systems-Analyst%2C-Data-Management-Systems-%28USA%29-Job-TX-75023/2323048/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Sr_-Business-Systems-Analyst%2C-Data-Management-Systems-%28USA%29-Job-TX-75023/2323048/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Does the idea of analyzing complex data inspire you? Are you ready to make smart decisions that result in superior business solutions? As an Analyst at Capital One, you can achieve things you never thought possible. Take on important responsibility from day one. Challenge yourself to excel alongside the brightest talent in the industry. And always be rewarded for your achievements with awesome compensation and benefits.

You have the skills. You possess the drive. What you need is a place where you’re given immediate responsibility. The opportunity to make real-world impact. We have built a progressive financial services powerhouse and become a leading Fortune 500 company. And it’s here that you’ll find a fast-paced, teamwork-oriented environment that values your collaborative and analytical abilities.

Position Highlights:
- Drive strategy by leveraging your analytical skills
- Be a part of the full life cycle of projects and see end results
- Collaborate across business units
- Work with top talent in a fast paced, entrepreneurial environment
- Experience real work life balance, with little travel involved

Responsibilities may include:
- Extract data from existing data stores and performing ad-hoc queries
- Mine data to arrive at specific and crucial information for the organization
- Identify and implement process, data, and reporting improvements for the organization
- Work with large and complex databases containing millions to billions of records
- Improve operational efficiencies and effectiveness
- Conduct analysis to evaluate processes and tests
- Extract and analyze data to gauge product offerings
- Run ad hoc queries on customer demographics, products and business lines to assess new products
- Consult on the design and implementation of new production and data storage systems
- Develop and implement strategic tests of products, initiatives and marketing materials
- Determine and collect the departmental data needed to monitor and evaluate operations

Qualifications
Basic Qualifications:
- Bachelors Degree
- 1 year experience with Microsoft Excel and Access
- 1 year data analysis experience

Preferred Qualifications:
- Minimum of BS/BA in a quantitative major (i.e. business, Mathematics, Engineering, Science, Management Information Systems, Computer Science) from a leading university
- Strong quantitative and analytical skills
- 3 to 5+ years of related analyst experience including but not limited to academia, consulting, financial services or information technology industries
- Strong problem solving and conceptual thinking abilities
- Strong communication, interpersonal, and leadership abilities
- Ability to work in a fast-paced, entrepreneurial environment
- Ability to handle multiple concurrent projects while working independently and in teams
- Ability to lead small teams to complete data and reporting improvement projects

At this time, Capital One will consider sponsoring a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Quantitative Analytics
Primary Location: United States-Texas-Plano-DFW-Plano People Center Bldg 1 (31061)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Mon, 27 May 2013 07:59:00 GMThttp://capitalone.jobs2web.com/job/Plano-Sr_-Data-Analyst-Job-TX-75023/2036753/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Sr_-Data-Analyst-Job-TX-75023/2036753/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
At Capital One, we march to a different beat! While we may be a top-10 bank by deposits, we operate and innovate with the vigor of a start-up. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers.

Capital One has celebrated milestones, including:

- Top-10 bank by deposits
- 148 on the Fortune 500
- 1,000 bank branches
- 2,200 ATM locations
- More than 31,500 associates globally
- 50 million customer accounts

We’re excited to be growing and hiring across the country to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped changed our industry for the better.

Geek. Nerd. Tech-junkie. They’re all pet-names to us. And if you share in a passion for all things technology, then you’d be the perfect candidate for the Capital One Information Technology team.

Daily, you’ll work alongside some of the savviest techies in the business at an internationally recognized company. From advancing our network to assisting the technologically-challenged, you’ll love coming to work every day at one of the “100 Best Companies to Work For.”

This IT Command Center Specialist will support a state-of-the-art IT Data Center (that operates 24/7) for this company with more than 50 million customer accounts, 2,200 ATMs, 1,000 retail banking locations, and 45,000 employees.

This position will provide leadership, triaging and assignment of incident management activities for high severity incidents impacting IT Infrastructure and Business Applications.

Position could be located in Glen Allen, VA or Plano, TX.

Key Accountabilities:
- This is an individual contributor role will indirectly influence the work of the Incident Manager, Communication Specialists, and System Monitoring specialists as required to effective manage an incident
- Lead high severity incident calls
- Drives triage and troubleshooting recommendations
- Keeps ITO Leadership informed
- Coordinates management of executive bridge calls
- Works with System Monitoring and other technical teams to establish early detection conditions requiring incident management services
- Drives for opportunities to resolve issues at the point of detection
- Works with system monitoring to coordinates/triage super-alert response activities
- Initiates and maintains collaboration tool sessions
- Coordinates activities of a matrix team of technicians to investigate unstable conditions and makes calls to run approved fixes
- During investigation period, makes timely decisions to escalate the issue in predefined support chain of command
- Collects impact assessment numbers and assigns proper severity to the ticket and escalates issues accordingly
- Conducts Sunday morning post maintenance validation call, other such calls and send out validation report
- Coordinates triage activities after receiving a Super Alert
- Manages collaboration tool sessions during high severity incident
- Summarizes impact and current investigation/ fix status every so often on the call and keeps the triage activity moving

Key Competencies:
- Excellent triaging and troubleshooting skills
- Good domain concepts against all technologies across the Enterprise
- Able to perform well and with poise under pressure
- Excellent written and verbal skills to effectively communicate impact and actions with Senior Leadership Team (SLT)
- Good fundamental understanding of various computer technologies and terms

Success Measures:
- MTTR of High Severity Incidents
- Presence on High Severity Incidents Calls
- Cadence and order during high severity incident calls
- Organizational preparedness during shift

Qualifications
Basic Qualifications:
- High School Diploma, GED or Equivalent Certification or military experience
- At least 3 years of IT experience
- At least 2 years of experience supporting Windows operating system, databases, networking equipment, WEB, Hardware, Software, Data Center in a rotational Shift environment.
- Willing to work 12 hour shifts (3 months of night shifts, 3 months of day shifts), and every other weekend

Preferred Qualifications:
- Bachelors Degree in Information Technology
- 5 or more years of experience supporting Windows operating system, databases, networking equipment, WEB, Hardware, Software, Data Center in a rotational Shift environment.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Information Technology
Primary Location: United States-Texas-Plano-DFW-Tollway I (31002)

Other Locations:United States-Virginia-Glen Allen-Richmond-Knolls II (12036)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Wed, 12 Jun 2013 07:59:00 GMThttp://capitalone.jobs2web.com/job/Glen-Allen-Operations-System-Support-Analyst-%28Incident-Management%29-Job-VA-23058/2547811/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Glen-Allen-Operations-System-Support-Analyst-%28Incident-Management%29-Job-VA-23058/2547811/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
At Capital One, we march to a different beat! While we may be a top-10 bank by deposits, we operate and innovate with the vigor of a start-up. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers.

Capital One has celebrated milestones, including:

- Top-10 bank by deposits

- 148 on the Fortune 500

- 1,000 bank branches

- 2,200 ATM locations

- More than 31,500 associates globally

- 50 million customer accounts

We’re excited to be growing and hiring across the country to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped changed our industry for the better.

Geek. Nerd. Tech-junkie. They’re all pet-names to us. And if you share in a passion for all things technology, then you’d be the perfect candidate for the Capital One Information Technology team.

Daily, you’ll work alongside some of the savviest techies in the business at an internationally recognized company. From advancing our network to assisting the technologically-challenged, you’ll love coming to work every day at one of the “100 Best Companies to Work For.”

The QA Specialist will work under general supervision to define, document, analyze, perform and interpret functional tests for new and/or modified software products. Perform varied and complex assignments of the software testing functionality. Investigate and resolve operational problems in conjunction with other technical personnel. Partner with other QA Specialists and perform the set-up and execution of tests.

Overall Responsibilities

- Requires thorough technical, analytical and operational knowledge within the QA area of accountability with specific responsibilities for design, development and implementation of test strategies
- Responsible for the execution of integration, system, and regression testing of software
- Maintain his/her own schedules and coordinate activities for project efforts while maintaining high quality execution; identifying task dependencies, test schedules, and the utilization of test environments
- Ensures test deliverables are prepared per enterprise guidelines; monitors the completion of tasks within time and cost constraints and ensures that technical and functional objectives are met.

Direct responsibilities include:
- Interact with the product delivery team; participate in product requirement/design reviews to provide input on completeness of functional requirements, product designs, and schedules
- Identify interdependencies, ambiguities or omissions, and make suggestions to improve requirements and ensure usability/testability
- Review software documentation to ensure technical accuracy, compliance, or completeness, with focus to mitigate risks
- Design test plans, scenarios, scripts, and/or procedures to determine product quality or release readiness
- Develop testing scenarios/cases to address areas such as database impacts, software scenarios, regression testing, boundary/negative testing, error or defect retests, usability; including automated scripts
- Perform test execution, capture results documentation
- Perform initial debugging procedures by reviewing configuration files, logs, or code pieces to determine breakdown source
- Adhere to defect tracking process; document software defects, using a defect tracking tool (Quality Center), monitor the progress in a timely manner, escalate aging and priority defects
- Document test procedures to ensure repeatability and compliance with standards
- Collect and report test results through various metrics reporting tools and communicating to key stakeholders on a regular basis.
- Assess readiness and deviation of project performance based on test results.

Qualifications
Basic Qualifications:
- Bachelor’s degree in Computer Science, Information Technology or related field
or substituted with 3+ years of relevant IT/Quality experience, or military experience
- At least 1 year experience with various project management methodologies, including Agile methodologies and supporting techniques (e.g. Test Driven Development and continuous integration processes), packaged system implementations, and traditional specification-driven approaches
- At least 1 year experience with business processes and related systems supporting either Commercial Bank, Retail Bank, Credit Card or Finance industries
- At least 1 year experience in testing with a firm understanding of functional end to end testing, system testing, batch processing, user acceptance testing, and regression
- At least 1 year experience in testing tools (such as Quality Center, Test Director or equivalent)

Preferred Qualifications:
- 3+ years experience performing Quality Assurance functions with demonstrated experience in Software Development Lifecycle quality deliver
- Ability to share and communicate ideas both verbally and in writing to staff, business sponsors, managers, and technical resources in clear concise language that is appropriate to the target audience
- Experience with a variety of test tools and software testing practices, including developing, implementing, maintaining and managing manual/automated testing systems and environments
- Strong collaboration, negotiation and influencing skills
- Ability to work independently and/or as part of a team. Experience working with geographically distributed teams, including offshore
- Experience using automated testing tools

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Information Technology
Primary Location: United States-Texas-Plano-DFW-Plano People Center Bldg 2 (31062)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Sat, 15 Jun 2013 07:59:00 GMThttp://capitalone.jobs2web.com/job/Plano-Testing-Specialist%2C-Sr_-%28QS%29-%28USA%29-Job-TX-75023/2555247/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Testing-Specialist%2C-Sr_-%28QS%29-%28USA%29-Job-TX-75023/2555247/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
At Capital One, we march to a different beat! While we may be a top-10 bank by deposits, we operate and innovate with the vigor of a start-up. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers.

Capital One has celebrated milestones, including:

- Top-10 bank by deposits
- 148 on the Fortune 500
- 1,000 bank branches
- 2,200 ATM locations
- More than 31,500 associates globally
- 50 million customer accounts

We’re excited to be growing and hiring across the country to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped changed our industry for the better.

Geek. Nerd. Tech-junkie. They’re all pet-names to us. And if you share in a passion for all things technology, then you’d be the perfect candidate for the Capital One Information Technology team.

Daily, you’ll work alongside some of the savviest techies in the business at an internationally recognized company. From advancing our network to assisting the technologically-challenged, you’ll love coming to work every day at one of the “100 Best Companies to Work For.”

Job Description:

This position will be a member of the Computer Incident Response and Forensic Services team. This team works with a wide variety of security tools across multiple environments. CIRT/Forensic Services personnel investigate, analyze and manage response activities related to computer security incidents and data acquisition efforts within the enterprise. These tasks include, but are not limited to: creating and maintaining incident tracking information; planning, coordinating, and directing recovery activities; and incident analysis tasks, including examining all available information, and supporting evidence or artifacts collection related to an incident or event.

Required Skill Set/Experience:

- People management experience

- Significant knowledge of cyber incident response processes

- Significant knowledge of forensic tools and procedures

- Strong communication skills with the ability to develop and maintain productive working relationships across multiple lines of business

- Ability to manage multiple simultaneous responsibilities

- Strong ability to analyze information and data

- Excellent problem-solving and conceptual thinking abilities, especially with technical troubleshooting

Responsibilities:

- Manage small sub-team of investigators and forensic specialists

- Provide highly technical examination, analysis and reporting of computer based evidence to include collecting and analyzing intrusion artifacts (e.g., source code, malware, and Trojans) and use discovered data to enable mitigation potential computer security incidents within the enterprise.

- Effective and professionally secure handling and collection of digital evidence

- Serve as technical experts and liaisons to other internal investigative and legal groups by providing hands-on support in reviewing forensic analysis, reports, and data and collaborate with other local, national and international CIRTs as needed.

- Perform analysis of logs from a variety of sources within the enterprise (experience with RSA's Envision a plus), to include individual host logs, network traffic logs, firewall logs, and intrusion detection system logs.

- Perform real-time computer security Incident Handling (e.g., forensic collections, intrusion correlation/tracking, threat analysis, and direct system remediation) tasks to support deployable Incident Response Teams (IRT).

- Perform computer security incident triage to include determining scope, urgency, and potential impact; identify the specific vulnerability and make recommendations which enable expeditious remediation.

- Track and document incidents from initial detection through final resolution including documenting requests and activities in case management system (experience with using Archer a plus).

- Coordinate with and provide expert technical support to resolve computer security incidents working with other information security specialists to correlate threat assessment data, as needed.

- Document new and update current program procedures providing guidance and reports on incident findings to appropriate constituencies.

- Research and recommend forensic tools that improve productivity and accuracy of investigations

Qualifications
Basic Qualifications:

- At least 6 years of technical experience working with cyber-security and information security risks and controls experience

- Certification in at least one information security related certification (CISSP, SANS GIAC, CISA/CISM, CCSP, CCNA/CCNP Security, IACIS, ?)

Preferred Qualifications:

- 5 years experience in incident response and/or digital forensics

- Certification in EnCase software: EnCE and/or EnCEP

- Experience with Guidance Software's Encase Command Center (EnCase Cybersecurity and/or eDiscovery)

- Experience with E-Discovery process and/or products (Recommind preferred)

- Experience with SEIM products (RSA's envision preferred)

- Basic experience with Windows AD administration/infrastructure a plus

- Bachelors Degree in Business, Information Systems, Computer Science or military OR 10 Years experience in the Information Security field

- 10 Years of experience in the Information Technology field

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Information Technology
Primary Location: United States-Virginia-Glen Allen-Richmond-Liberty Plaza II (12018)

Other Locations:United States-Illinois-Mettawa-Chicago - Mettawa (35051), United States-Texas-Plano-DFW-Plano People Center Bldg 1 (31061)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Wed, 19 Jun 2013 05:00:00 GMThttp://capitalone.jobs2web.com/job/Glen-Allen-Sr-Manager%2C-Inforomation-Security-Technical-%28IO%29-Job-VA-23058/2678512/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Glen-Allen-Sr-Manager%2C-Inforomation-Security-Technical-%28IO%29-Job-VA-23058/2678512/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Do you think about actually delivering something that is meaningful to a business? Do you take ownership and pride in what you do? Do you enjoy working with many technologies and want to tell your friends about them? Do you get excited about scaling solutions that manage billions of dollars? Do you appreciate elegant solutions but also know when to build simple first and iterate?

Capital One is actively seeking highly creative and intellectually curious associates that can deliver solutions on time and who are passionate about delivering projects to join our team! This is an opportunity to display knowledge of integration by having a hand in building large scale reliable applications to impact the way that Capital One does business. You will participate in detailed technical design, development and implementation of solutions using existing and emerging technology platforms.

Responsibilities:
- Participate in a highly motivated team to build, collect and translate requirements in a reality.
- Work as part of a dynamic team through all phase of project development and delivery
- Recognize issues and know how to technically approach them and resolve them
- Be able to estimate duration of work and perform that work in the allotted time
- Collaborate with designers and analysts to implement enhancements or new applications
- Attend meetings to understand desired results, in order to execute the design and coding of programs
- Convert specifications about business problems into solutions
- Adhere to all Capital One compliance standards
- Maintain records to document program development and revisions

Qualifications
Basic Qualifications:
- Bachelor’s Degree, Certification or military experience
- 5 years of experience in IT solution delivery
- 2 years of experience in the banking industry
- Familiar with Waterfall and Agile methodologies

Preferred Qualifications:
- Microsoft Certification, Window Server
- 1 year of experience in Wealth Management systems
- 5 years of experience in end to end project delivery

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Information Technology
Primary Location: United States-Louisiana-New Orleans-Greater NO-Place St Charles (37701)

Other Locations:United States-New Jersey-Edison, United States-Illinois-Chicago, United States-New York-New York-Midtown Manhattan, NY-280 Park (22956), United States-Texas-Plano
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Thu, 06 Jun 2013 07:59:00 GMThttp://capitalone.jobs2web.com/job/New-Orleans-Senior-Technology-Platform-Analyst-Job-LA-70112/2538675/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/New-Orleans-Senior-Technology-Platform-Analyst-Job-LA-70112/2538675/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
At Capital One, we march to a different beat! While we may be a top-10 bank by deposits, we operate and innovate with the vigor of a start-up. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers.

Capital One has celebrated milestones, including:

- Top-10 bank by deposits

- 148 on the Fortune 500

- 1,000 bank branches

- 2,200 ATM locations

- More than 31,500 associates globally

- 50 million customer accounts

We’re excited to be growing and hiring across the country to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped changed our industry for the better.

Iif you share in a passion for all things technology, then you’d be the perfect candidate for the Capital One Information Technology team. Daily, you’ll work alongside some of the savviest techies in the business at an internationally recognized company. From advancing our network to assisting the technologically-challenged, you’ll love coming to work every day at one of the “100 Best Companies to Work For.”

The Sr. QA Specialist will work under general supervision to monitor software quality and associated business/technical risks across the software development lifecycle. Define and analyze technical risk for new and/or modified software products, then document, perform and interpret functional tests to mitigate risk. Perform varied and complex assignments of the software testing functionality. Investigate and resolve operational problems in conjunction with other technical personnel. Guide, direct others and perform in the set-up and performance of the tests. Prepare recommendations for testing and documentation procedures to be used in the product design phase through the initial production.

Overall Responsibilities
- Requires thorough technical, analytical and operational knowledge within the QA area of accountability with specific responsibilities for design, development and implementation of test strategies to mitigate technical risk
- Responsible for the integration, system, and regression testing of software; partnering with project/product management for resource ramp up/ramp down, identifying resources/skills, resource allocation, task assignment/delegation
- Maintain schedules and coordinates activities for project efforts while maintaining high quality execution; identifying task dependencies, test schedules, utilization of test environments
- Ensures test deliverables are prepared per enterprise guidelines; monitors the completion of tasks within time and cost constraints and ensures that technical and functional objectives are met.

Direct responsibilities to:
- Interact with the product delivery team; participate in product requirement/design reviews to provide input on completeness of functional requirements, product designs, and schedules
- Identify interdependencies, ambiguities or omissions, and make suggestions to improve requirements and ensure usability/testability
- Review software documentation to ensure technical accuracy, compliance, or completeness, with focus to mitigate risks
- Plan test schedules in accordance with project scope and delivery expectations
- Design test plans, scenarios, scripts, and/or procedures to determine product quality or release readiness
- Develop testing scenarios/cases to address areas such as database impacts, software scenarios, regression testing, boundary/negative testing, error or defect retests, usability; including automated scripts
- Perform Test Execution; direct and monitor other testers during test execution
- Perform initial debugging procedures by reviewing configuration files, logs, or code pieces to determine breakdown source
- Adhere to defect tracking process; document software defects, using a defect tracking tool (Quality Center), monitor the progress in a timely manner, escalate aging and priority defects
- Document test procedures to ensure repeatability and compliance with standards - Collect and report test results through various metrics reporting tools and communicating to key stakeholders on a regular basis.
- Lead other QA team members in primary and offshore locations; coordinating work for timely delivery
- Assess readiness and deviation of project performance based on risks and the test results.
- Provides the department with in-depth system knowledge, product and service related expertise and excellent analytical skills

Qualifications
Basic Qualifications:
- Bachelor’s degree in Computer Science, Information Technology or related field, or military experience;
or substituted with 5+ years of relevant IT/Quality experience
- 2+ years experience in testing with a firm understanding of functional end-to-end testing, system testing, batch processing, user acceptance testing, and regression
- 2+ years experience with various project management methodologies, including Agile methodologies and supporting techniques (e.g. Test Driven Development and continuous integration processes), packaged system implementations, and traditional specification-driven approaches
- 2+ years experience with business processes and related systems supporting either Commercial Bank, Retail Bank, Credit Card or Finance industries
- 1+ year experience with Quality Center tool experience (Quality Center, Quick Test Pro, Winrunner)

Preferred Qualifications:
- 5+ years experience performing Quality Assurance functions with demonstrated experience in Software Development Lifecycle quality deliver with direct leadership experience.
- Ability to share and communicate ideas both verbally and in writing to staff, business sponsors, managers, and technical resources in clear concise language that is appropriate to the target audience
- Experience leading ambiguous situations, dealing with IT issues and coming up with effective solutions to ensure project deliverables on time and within budget.
- Experience with a variety of test tools and software testing practices, including developing, implementing, maintaining and managing manual/automated testing systems and environments
- Experience assessing risk for determining appropriate levels of testing
- Strong collaboration, negotiation and influencing skills
- Ability to handle multiple large projects simultaneously.
- Ability to work independently and/or as part of a team. Experience working with geographically distributed teams, including offshore
- Maintaining strong vendor relationships while challenging the vendors to meet commitments.
- Experience using automated testing tools

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Information Technology
Primary Location: United States-Virginia-Glen Allen-Richmond-Liberty Plaza II (12018)

Other Locations:United States-Texas-Plano-DFW-Plano People Center Bldg 2 (31062), United States-Virginia-Vienna-Fairfax Co-Towers Crescent (12066), United States-Illinois-Mettawa-Chicago - Mettawa (35051), United States-Delaware-Wilmington-New Castle Co DE-ING Spaarpot (18052)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Sat, 15 Jun 2013 07:59:00 GMThttp://capitalone.jobs2web.com/job/Glen-Allen-Testing-Specialist-%28USA%29-Job-VA-23058/2377989/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Glen-Allen-Testing-Specialist-%28USA%29-Job-VA-23058/2377989/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
At Capital One, we march to a different beat! While we may be a top-10 bank by deposits, we operate and innovate with the vigor of a start-up. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers.

Capital One has celebrated milestones, including:

- Top-10 bank by deposits
- 148 on the Fortune 500
- 1,000 bank branches
- 2,200 ATM locations
- More than 31,500 associates globally
- 50 million customer accounts

We’re excited to be growing and hiring across the country to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped changed our industry for the better.

Geek. Nerd. Tech-junkie. They’re all pet-names to us. And if you share in a passion for all things technology, then you’d be the perfect candidate for the Capital One Information Technology team.

Daily, you’ll work alongside some of the savviest techies in the business at an internationally recognized company. From advancing our network to assisting the technologically-challenged, you’ll love coming to work every day at one of the “100 Best Companies to Work For.”

Are you an analytically minded person inspired by the ability to resolve issues? Are you ready to take your career to the next level and be recognized for your innovative contributions?

Scope
The Senior Incident Management process provides leadership, triaging and assignment of incident management activities for high severity incidents impacting IT Infrastructure and Business Applications.

Key Accountabilities:
- Lead high severity incident calls
-Drives triage and troubleshooting recommendations
-Provide oversight and direction to Incident Manager
-Keeps ITO Leadership informed
- Directs work of Incident Manager, Communication Specialist and System Monitoring specialists as required to effective manage an incident
- Coordinates management of executive bridge calls
- Works with System Monitoring and other technical teams to establish early detection conditions requiring incident management services,
- Drives for opportunities to resolve issues at the point of detection
- Works with system monitoring to coordinates/triage super-alert response activities
- Initiates and maintains collaboration tool sessions
- Coordinates activities of a matrix team of technicians to investigate unstable conditions and makes calls to run approved fixes
- During investigation period, makes timely decisions to escalate the issue in predefined support chain of command
- Collects impact assessment numbers and assigns proper severity to the ticket and escalates issues accordingly
- Conducts Sunday morning post maintenance validation call, other such calls and send out validation report
- Coordinates triage activities after receiving a Super Alert
- Manages collaboration tool sessions during high severity incident
- Summarizes impact and current investigation/ fix status every so often on the call and keeps the triage activity moving

Key Competencies:
- Excellent triaging and troubleshooting skills
- Good domain concepts against all technologies across the Enterprise
- Able to perform well and with poise under pressure
- Excellent written and verbal skills to effectively communicate impact and actions with Senior Leadership Team (SLT)
- Good fundamental understanding of various computer technologies and terms

Success Measures:
- MTTR of High Severity Incidents
- Presence on High Severity Incidents Calls
- Cadence and order during high severity incident calls
- Organizational preparedness during shift

Qualifications
Basic Qualifications:
- High School Diploma, GED or Military Experience

Preferred Qualifications & Skills:
- Bachelors Degree in Computer Science, Business or Engineering
- At least 2 years experience in commercial aspects of IT support environment
- Experience in financial analysis
- Prior experience participating and coordinating technical triage calls
- Excellent computer skills and proficient in excel, word, outlook, and PowerPoint
- Experience and willingness to work in variable shifts, 24/7 command center

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Information Technology
Primary Location: United States-Virginia-Glen Allen-Richmond-Knolls II (12036)

Other Locations:United States-Texas-Plano-DFW-Tollway I (31002)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Fri, 31 May 2013 07:59:00 GMThttp://capitalone.jobs2web.com/job/Glen-Allen-Sr-Incident-Facilitator-%28EDC%29-Job-VA-23058/2509971/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Glen-Allen-Sr-Incident-Facilitator-%28EDC%29-Job-VA-23058/2509971/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Summary:
Responsible for determining appropriate industry coverage of companies within a specific sector that appears to have the best long-term investment merit. Maintain long-term financial models on companies under coverage. Provide Portfolio Managers and clients the most attractive near-term and long-term investment opportunities. Ensure timely communication both written and verbal. Review and approve equity research reports for content and regulatory compliance. Provides advice and guidance to less-experienced securities analysts, particularly with respect to complex and/or unusual research problems.

Responsibilities:
- Provide comprehensive company and industry analysis, to include financial statement modeling and forecasting through the collection of data from the companies and other available sources.
- Develop and maintain quantitative financial models on individual companies and industry groups.
- Analyze and make written investment recommendations based upon the individuals analysis and research.
- Make buy sell and hold recommendations for the securities of individual companies within the industry sector on a continual basis.
- Assist Institutional Sales force by meeting with Portfolio Managers to provide definitive financial/trend data and advice for their use in portfolio management.
- Coordinate with institutional Sales and Investment Banking to assist in new business development.
- Provides advice and guidance to less-experienced securities analysts, particularly with respect to complex and/or unusual research problems.
- Responsible for maintaining the workflow/scheduling, employee counseling and performance problems/resolutions, preparation of the annual reviews, determining and fulfilling training needs, interviewing and recommending new hires, promotions, demotions, terminations, and salary adjustments.
- Independently plan and conduct non-routine financial analysis/reporting projects.
- Review and approve equity research reports for content and regulatory compliance.
- Recommend sectors for additional sectors for equity research coverage to the Management Team.
- Coordinate company visits to the investment community with the Manager of Sales

Qualifications
Basic Qualifications:
- Bachelors degree in Business
- 7 years of research analyst experience.
- 5 years of experience with financial statement modeling and forecasting.
- NASD Series 7 license Fingerprinting required based on SEC Regulations for this position upon the first day of employment.

Preferred Qualifications:
- Bachelors degree in Finance or Economics
- MBA

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Business and Commercial Banking
Primary Location: United States-Louisiana-New Orleans-Greater NO-St Charles Br 4 (37004)

Other Locations:United States-Texas-Houston-Houston Energy Office (31035)
Schedule: Full-time
Travel: Yes, 25 % of the Time

Job Posting:
Unposting Date:]]>Fri, 24 May 2013 08:00:00 GMThttp://capitalone.jobs2web.com/job/New-Orleans-Lead-Equity-Research-Analyst-New-Orleans%2C-LA-or-Houston%2C-TX-Job-LA-70112/2448051/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/New-Orleans-Lead-Equity-Research-Analyst-New-Orleans%2C-LA-or-Houston%2C-TX-Job-LA-70112/2448051/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Summary:

At Capital One, we march to a different beat! While we may be a top-10 bank by deposits, we operate and innovate with the vigor of a start-up. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers.

Capital One has celebrated milestones, including:

- Top-10 bank by deposits
- 148 on the Fortune 500
- 1,000 bank branches
- 2,200 ATM locations
- More than 31,500 associates globally
- 50 million customer accounts

We’re excited to be growing and hiring across the country to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped changed our industry for the better.

Do you want to be part of a fast-paced, client-centric and strategically growing business? If so, Capital One Commercial Banking wants you to join our talented group!

On the Commercial Banking team, you’ll find energized, positive people rolling up their sleeves to deliver value-added solutions, products and services for our clients. From facilitating meetings with bankers and clients, to preparing client communications, you’ll be the one to help deepen relationships while strengthening our brand.

At one of the “100 Best Companies to Work For,” you can look forward to coming to work every day with a team of people that are committed to excellence and doing the right thing.

The Role:

Responsible for servicing and developing either personal trust and investment management relationships, institutional custody and investment management relationship, or retirement services relationships as a relationship manager. Primary activities and responsibilities include relationship management, investment and asset management responsibilities, business development and Trust administration.

Responsibilities:

- Conducts relationship, investment and plan reviews with clients to ensure that strategies are consistent with clients goals and needs.
- Communicates with clients and prospects to monitor the quality and delivery of products and services by the bank and its vendors.
- Functions independently without reliance of direct support and responding directly to customers needs and requests.
- Responds and replies to written and oral inquiries from clients and their representatives relative to administrative or legal issues or problems related to the operations and administration of the trust or IMA account.
- Supervises a designated team member or members (Trust Admin I and/or Trust Assistant I, II or III) assuring the activities and responsibilities of the position are met.
- Provides an evaluation of the team members responsibilities in an annual performance review.
- Mentors Trust Administration staff and supports management with special projects.
- Has a thorough understanding of advanced investment concepts such as asset allocation, diversification and investment fund types, and has the ability to effectively apply and communicate these to meet client needs.
- Ensures the assigned portfolio is in compliance with laws, regulations and rulings governing trusts and the policies and procedures of Capital One, N.A.
- Communicates clearly and timely in writing to the Capital One Asset Management on needs and changes required and has the ability to communicate investment changes to the client.
- Has a thorough understanding of the products and services offered by the Capital One, N.A.
- Participates in the sales process by serving as an expert in the designated product line (Personal, Institutional or Retirement Services).
- Provides the initial analysis of trust documents to determine acceptability by the bank.
- Gathers information concerning the clients and prospects needs and objectives to expand existing relationships and develop new business opportunities.
- Develops new client relationships by obtaining referrals from existing clients or centers of influence or other areas of the bank.
- Provides referrals and cross-selling opportunities of qualifying prospective clients to other bank areas and within Trust Administration.
- Serves as the principal liaison between the bank and the client to ensure that trust funds are properly administered and invested according to the trust agreement provisions and applicable federal laws and regulations.
- Reviews, approves and directs required daily administrative functions performed by Trust Administration Team members in accordance with the governing document or client written requests or instructions.
- Reviews work and account balance reports in order to monitor activity in the accounts.
- Covers overdrafts caused by security transactions or reinvestment of excess funds.
- Ensures that all accounts are billed in accordance with established fee schedule and collected.
- Reviews and certifies annual compliance and accounting for accuracy and completeness and is in accordance with the governing plan document and applicable laws and regulations of the States Trust Code, Internal Revenue Service and/or the Department of Labor as it relates to his or her administration responsibilities.
- Replies to internal audit and regulator inquiries directed to his or her book of business prior and during examinations of Trust Administration.

Qualifications
Basic Qualifications:

- Bachelors Degree.
- Minimum of 5 years of experience as a Trust Administrator

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Business and Commercial Banking
Primary Location: United States-Texas-Houston-Houston-Westheimer Br 762 (31762)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Sat, 08 Jun 2013 07:59:00 GMThttp://capitalone.jobs2web.com/job/Houston-Vice-President%2C-Trust-Officer-Wealth-&-Asset-Management-Job-TX-77001/2593029/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Houston-Vice-President%2C-Trust-Officer-Wealth-&-Asset-Management-Job-TX-77001/2593029/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Candidate will be responsible for answering inbound customer service calls which could include third-party contacts. Candidates will be responsible for following federal, state and local regulations around privacy and must be able to recognize exposure and minimize risk to the customer and Capital One. Successful candidates will offer a consistent and pleasant experience.

Responsibilities:
Make outbound collection calls
Exhibit effective skip-tracing techniques when applicable
Provide thorough and accurate documentation to accounts
Maintain superior quality assurance results
Servicing accounts by investigating problems and finding resolutions to create a positive customer experience.
Conducts extensive customer interaction via inbound and outbound calls in both a "dialer" and manual environment.
Updates account information and complete appropriate documentation.
Perform account level research
Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities

Qualifications
Basic Qualifications:
High School Diploma, GED or Equivalent Certification

Preferred Qualifications:
1 year post-high school education or Associate Degree
1 year experience with MS Office products
1 year experience in heavy customer contact environment

At this time, Capital One will not sponsor a new applicant for employment
authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

TBCB

TBM

Job: Call Center and Customer Service
Primary Location: United States-Oklahoma-Tulsa-Tulsa (33001)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Fri, 14 Jun 2013 07:59:00 GMThttp://capitalone.jobs2web.com/job/Tulsa-Collections-Specialist-Job-OK-74101/2552564/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Tulsa-Collections-Specialist-Job-OK-74101/2552564/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS