http://capitalone.jobs2web.com/feeds/communications-Oakville-ON-jobs/ Custom RSS Feed for communications-Oakville-ON-jobs Mon, 20 May 2013 03:57:49 GMT en-us http://capitalone.jobs2web.com/feeds/communications-Oakville-ON-jobs/ 720
Description
At Capital One, we march to a different beat! While we may be a top-10 bank by deposits, we operate and innovate with the vigor of a start-up. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers.

Capital One has celebrated milestones, including:

- Top-10 bank by deposits
- 148 on the Fortune 500
- 1,000 bank branches
- 2,200 ATM locations
- More than 31,500 associates globally
- 50 million customer accounts

We’re excited to be growing and hiring across the country to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped changed our industry for the better.

Geek. Nerd. Tech-junkie. They’re all pet-names to us. And if you share in a passion for all things technology, then you’d be the perfect candidate for the Capital One Information Technology team.

Daily, you’ll work alongside some of the savviest techies in the business at an internationally recognized company. From advancing our network to assisting the technologically-challenged, you’ll love coming to work every day at one of the “100 Best Companies to Work For.”

Summary:
The Communications Specialist is accountable for designing and managing all outbound communications dispatched by the Enterprise Command Center and leading activities related to the public messaging that is generated by the department.

This resource will also provide oversight and ownership of the general knowledge base leveraged by the organization as it relates to reference materials, day-to-day operating procedures and critical artifacts related to communications required to provide effective service.

Due to the technical nature of the Enterprise Command Center, the role requires a healthy balance between understanding basic Information Technology jargon and expressing it clearly to less technical business customer.

Responsibilities:
-Understand impact of a high severity IT incidents and lead quick design of clear message for stakeholders, both technical and non-technical
-Maintain and improve a communication framework used by the Command Center to send out communications
-Provide oversight and manage key metrics around communication.
-Ensure communications are delivered within SLA and with high quality
-Accountable for some key reference materials including process, procedures, critical system information, contact lists, and resource portals
-Become an intent lead for communication tools leveraged by the Command Center
-Provides mentoring and guidance to improve performance of Command Center communications
-Identifies and works with Command Center Training Owner to develop communication related competency training
-Manage process of notifying Executives regarding incident conference call initiation
-Create and distribute information to varied audiences such as newsletters
- Manage process of alerting support personnel to join critical incident conference calls
-Identify stakeholders and target audiences for communications and reference materials; ensures the communications and materials are designed for the target audience.
-Be an active stakeholder and contributor to our Pulse/Portal Website.

Qualifications
Basic Qualifications:
- Bachelors Degree in Communication, English, Mass Communication or related military experience
- At least 3 years experience with MS Office

Preferred Qualifications:
- Experience in publishing / editing environment
- Experience in Marketing publications
- 2+ yrs working in an IT Department or Command Center Operations

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Information Technology
Primary Location: United States-Virginia-Glen Allen-Richmond-Knolls II (12036)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Thu, 16 May 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/Glen-Allen-Command-Center-Communications-Specialist-%28EDC%29-Job-VA-23058/2600845/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Glen-Allen-Command-Center-Communications-Specialist-%28EDC%29-Job-VA-23058/2600845/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Capital One is seeking a Brand Manager to lead national advertising digital campaigns and communications. In this role, you will lead a team executing marketing strategies for the Brand Advertising team. You will lead the development of creative strategies and national campaign extensions through digital channels. We are seeking a strong marketer with significant digital marketing experience who can provide thought leadership while driving for results. Role requires leading across a broad organization in partnership with our advertising agencies.

Responsibilities:
- Develop digital advertising strategies and campaigns

- Drive execution of digital advertising marketing plans and communications

- Lead agency engagements in support of advertising campaigns

- Manage input from all stakeholders on creative (line of business, advertising, production, legal)

Qualifications
Basic Qualifications:
- Bachelors Degree
- 5+ years of experience in multi-channel marketing delivery and communication experience, with a focus on digital channels
- 5+ years of experience in managing creative teams and agencies, promotions, event management, advertising, corporate marketing.
- 4+ years of experience in leading cross-functional teams within an organization, partnering with brand strategy and product development teams
- 4+ years of experience in managing advertising agency relationships, experience in planning, execution, and analysis of market research

Preferred Qualifications:
Bachelors Degree in marketing, advertising, communications or related field
- Marketing Certification
- Masters Degree in marketing, business, economics or similar field
- Marketing Certification
- 8 years of experience in multi-channel marketing delivery and communications
- 8 years of experience in managing creative teams and agencies, promotions, event management, advertising, corporate marketing.

Please note: Capital One cannot provide employment sponsorship for this position at this time.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Marketing and Communications
Primary Location: United States-Virginia-Richmond-Richmond-West Creek 5 (12075)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Sun, 28 Apr 2013 03:00:00 GMThttp://capitalone.jobs2web.com/job/Richmond-Brand-Manager-Job-VA-23173/2148226/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Richmond-Brand-Manager-Job-VA-23173/2148226/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Responsibilities:

- Perform high volume, sometimes complex monetary and non-monetary transactions on Commercial Loans as required by or requested by business partners and customers, ensuring service levels are met/exceeded in terms of timeliness, quality and customer service.
- Review email and other sources of requests from the line of business; assign routine work to other staff members or personally complete complex tasks within guidelines for accuracy and timeliness.
- With oversight of the Supervisor, review, direct and approve complex adjustments to loan system data as needed .
- Review and approve daily work prepared by loan administrators for posting to the ACBS system.
- Communicate with loan officers and other managers regarding loan transactions and exceptions
- Develop/document procedures to handle ordinary loan terms or situations. Suggest or assist in development of procedures to handle unusual loan terms or situations.
- Prepare/monitor schedules and reports on the commercial loan portfolio as necessary, including daily and monthly activity reports and metrics.

-Actively participate as a team player in support of projects as requested by the Commercial Loan Servicing Manager
- Communicate with commercial loan system vendor(s) as necessary regarding system issues, reports and modifications/enhancements

Qualifications
Basic Qualifications:

- 2 years in a Commercial Loan servicing environment or related work experience.
- High degree of PC proficiency; Excel, Word, Outlook,

- Must be able to read and understand complex legal documents
- Excellent oral and written communication skills with ability to communicate with Corporate CFO’s and all levels of Bank management

Preferred Qualifications:

- Accounting or Bookkeeping experience preferred.

- Excellent math skills

- ACBS experience

Job: Operations
Primary Location: United States-Maryland-Laurel-Prince Georges-Laurel 3 (17304)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Sat, 04 May 2013 03:00:00 GMThttp://capitalone.jobs2web.com/job/Laurel-Loan-Administrative-Coordinator-Laurel%2C-MD-Job-MD-20707/2448052/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Laurel-Loan-Administrative-Coordinator-Laurel%2C-MD-Job-MD-20707/2448052/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Level: Sr. Associate
Provide administrative support to an executive-responsible for heavy calendar management, requiring interaction with both internal and external executives and assistants to coordinate a variety of complex executive meetings. Answer phones and direct all incoming calls to appropriate party. Communicate and handle incoming and outgoing electronic communications on behalf of the Executive. Assist Executive with preparation of presentation materials. Review and summarize miscellaneous reports and documents; prepare background documents and outgoing mail as necessary. Prioritize and manage multiple projects simultaneously, and follow through on issues in a timely manner. Arrange travel schedule and reservations for executive management as needed.

Responsibilities:
- Manage executives calendar
- Screening executive's e-mails and voicemails
- Travel and expenses, approving numerous items and administrative support to the team
- Organizing events - Large meetings and speaking engagements
- General Office Administration - filing, typing, taking notes

Qualifications
Basic Qualifications:
- High School Diploma, GED or Equivalent Certification
- 5 years of experience in Supporting Executive level, preferably in the financial industry, including areas of travel, communication, meeting coordination, reports, projects
- 5 years of experience in Windows, Word, Excel, PowerPoint, MS Outlook

Preferred Qualifications:
- Bachelors Degree in English, Business or Mathematics
- Notary public
- 10 Years of experience in Supporting Executive level, preferably in the financial industry, including areas of travel, communication, meeting coordination, reports, projects
- 10 Years of experience in Windows, Word, Excel, PowerPoint, MS Outlook

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

J2W:LI

Job: Administration and Support Services
Primary Location: United States-Virginia-McLean-Northern VA-McLean Campus (19050)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Wed, 01 May 2013 03:00:00 GMThttp://capitalone.jobs2web.com/job/McLean-Sr_-Executive-Assistant-Job-VA-22101/2526219/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/McLean-Sr_-Executive-Assistant-Job-VA-22101/2526219/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Level: Sr. Manager

At Capital One, a financial services leader and FORTUNE 500® company, we value expertise in specialized disciplines. If you have knowledge in market research, coupled with a knowledge in marketing communications analysis, strategy and consulting, you can join a fast-paced, collaborative environment that appreciates and rewards your experience.

The Brand Strategy and Governance Department oversees corporate brand strategy, development and tracking. The team delivers brand health and marketing campaign insights across business units throughout Capital One, as well as informs advertising strategy and development through qualitative and quantitative analysis. Functioning as a brand and marketing communications consultant, this team seeks to drive brand, campaign, advertising and consumer insights into the decision making process at multiple levels across the organization. As a leader on this team, you will:

Responsibilities:

Lead a horizontal, large scale marketing communications tracking program across multiple lines of business and key target groups, guiding vendor teams in the design, execution, analysis and reporting

- Oversee advertising copy testing, serving as a consultant to the internal advertising team, as well as external advertising and media agencies

- Effectively partner with peers and leaders up and across the organization to collaborate on key marketing or business issues

- Diagnose and interpret brand, communications and business issues to identify knowledge gaps for the development of effective research or analytic plans

- Present brand and marketing insights to clients and senior leaders, influencing leaders through story-telling and impactful insights that drive discussion or business actions

- Serve as the key lead and contact for client teams regarding communications/campaign research insights

Qualifications
Basic Qualifications:

Bachelors degree

8+ years experience in one or more of the following areas: marketing research, marketing consulting, marketing strategy or equivalent

Preferred Qualifications:

Advanced degree, such as an MBA or an MS (statistics, economics, marketing research, consumer psychology, or related field)

Experience with advanced research methods such as cross-media analysis and marketing mix modeling

Experience working with analytical tools such as SAS, SPSS, SQL or similar relational database tools

Experience at a Fortune 500 company or a company well-known for marketing discipline

Experience in planning, execution, and analysis of large market research tracking studies with the ability to manage across multiple studies/analyses simultaneously
Knowledge and experience with marketing communications research and advertising copy testing techniques
Strong analytic skills, including the ability to interpret large data sets, identify insights, and synthesize how these insights impact business decisions
Knowledge and experience in sampling and statistical survey analysis
Demonstrates presence with strong written and oral presentation skills, including the ability to present and defend research plans and recommendations to management based on research findings
Experience on either the supplier side or the client side within the marketing research profession
Demonstrates ability to operate independently with multiple constituents with tight timelines and changing priorities
Experience with managing people
Ability to travel between Richmond/Northern Virginia (10-15%); travel nationally, minimal

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

J2W:LI

J2W:MON

Job: Marketing and Communications
Primary Location: United States-Virginia-McLean-Northern VA-McLean Campus (19050)

Other Locations:United States-Virginia-Richmond-Richmond-West Creek 5 (12075)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Wed, 01 May 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/McLean-Sr_-Market-Research-Manager-Job-VA-22101/2575045/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/McLean-Sr_-Market-Research-Manager-Job-VA-22101/2575045/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Capital One is seeking a Senior Brand Manager to develop and execute marketing strategies for its recently acquired Brokerage business (ShareBuilder). ShareBuilder is the 6th largest online brokerage and is designed for long-term investing. In this role you will drive our brand forward by developing consumer-centric, integrated marketing strategies. The ideal candidate will have a passion for developing great ideas built on consumer needs and experience directing marketing agencies to bring ideas to life in today’s multi-channel environment. The Senior Brand Manager will apply fact-based rigor, structured frameworks, and marketing/brand management best practices and judgment in a manner that is consistent with advancing the segment's strategic objectives.

Responsibilities:
- Develop and implement marketing communication and strategy planning to drive new customers to ShareBuilder via multiple channels
- Lead a team responsible for all acquisition marketing including digital, cross sell to Capital One base and 3rd party partner cross-sell marketing (Costco/Airlines), café marketing/licensing and retail.
- Partner on developing the learning agenda and creative testing investment strategy
- Identify and implement digital trends, innovations, competitive news, and industry best practices that improve channel results and Brand impact
- Partner with the internal market research and agency planning teams to identify consumer and market insights to inform in-market strategies
- Present results in a clear and organized manner and translates campaign/program learning's into actionable next steps and marketing recommendations
- Collaborate cross-departmentally with representatives from creative services, operations and sales to drive results through successful end-to-end campaign planning and execution

Qualifications
Basic Qualifications:
- 10+ years of experience working in a marketing, marketing communications or direct brand/ advertising role
- Bachelor’s Degree

Preferred Qualifications:
- Bachelor’s degree in Marketing, Business, Communications or similar field, Masters degree preferred
- Multi-channel marketing and communication experience, including on-line, direct response, and digital channel marketing
- Experience managing creative teams and agencies, advertising and corporate marketing
- Ability to influence cross-functional teams within an organization
- Proven experience in planning, managing and executing integrated marketing programs including direct mail, advertising, events, public relations, and Web marketing.
- Flexible and detailed-orientated with strong project management, problem-solving and prioritization skills; must be able to handle multiple projects, deadlines and changing priorities simultaneously while maintaining excellent and accurate work
- Highly effective communication skills with outstanding writing, editing, and presentation abilities.
- Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. J2W:CB

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

J2W:LI

Job: Marketing and Communications
Primary Location: United States-Washington-Seattle-Seattle-ING Seattle Call Cente (51050)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Mon, 06 May 2013 02:59:00 GMThttp://capitalone.jobs2web.com/job/Seattle-Sr_-Brand-Manager-Job-WA-98101/2419448/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Seattle-Sr_-Brand-Manager-Job-WA-98101/2419448/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Summary:

Responsible for the facilitation of Commercial Business Risk Office (BRO) departmental planning and budgeting, meeting management and administration, internal and external communications, training design and development, compliance training management and the development of programs and processes supporting department strategies. Manages analyst and intern programs for the BRO. Ensures the department sets and manages objectives aligned with Capital One Commercial Bank’s objectives. Interacts with and influences senior leaders.

Responsibilities:

- Assist in management of MVP's leadership team strategy; including owning agenda for weekly leadership team meeting and managing ongoing leadership team interactions

- Facilitation of departmental planning, meeting management and administration

- Provide change management support (including communications) to all aspects of organization

- Provide organizational development/effectiveness consultation with business area leadership on organizational design, processes, and strategic planning

- Manage training design and delivery for BRO activities and processes and manage compliance training for Commercial Bank.

Qualifications
Basic Qualifications:

- A Bachelors Degree in Business, Finance, Economics, or Related Field
- 3 Years of Project and Process Management Experience
- Experience with Communications Management, Budget Management, Organizational Development and Performance Benchmarking, and Staff Management and Training

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Business and Commercial Banking
Primary Location: United States-New York-New York-Mid Manh-90 Park Ave Br 862 (22862)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Sat, 11 May 2013 02:59:00 GMThttp://capitalone.jobs2web.com/job/New-York-Manager%2C-Chief-of-Staff-Business-Risk-Job-NY/2545337/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/New-York-Manager%2C-Chief-of-Staff-Business-Risk-Job-NY/2545337/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
We’re excited to be growing and hiring across the country to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped changed our industry for the better.

Summary:
Assume direct ownership of routine accounting or data process flow or manage small team of associates. Interpret & manipulate financial data related to owned process. Identify issues, track & make alternative resolution suggestions for matters concerning owned process. Develop strong relationships with peers external to owned process. Display technically proficiency on subjects (accounting or analytical) related to owned process. Understand interrelationship of owned process within larger process. Demonstrate written and verbal communication skills.
Responsibilities:
- Oversee specific accounting functions
-Manage processes
-Manage projects
-Perform ad hoc requests

Qualifications
Required Qualifications:
- Bachelors degree
- 2 years process management or process engineering experience
- Experience communicating and influencing both peers and higher levels
- Demonstrated ability to work independently and successfully on daily operations and improvement projects

-Supervising a team of individuals in an accounting department or similar audit experience
-Accounting
-Process management

-CPA

Job: Project and Process Management
Primary Location: Canada-Ontario-North York-Canada-North American Center (93006)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Wed, 24 Apr 2013 03:00:00 GMThttp://capitalone.jobs2web.com/job/North-York-Accounting-Operations-Process-Manager-Job-ON/2507502/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/North-York-Accounting-Operations-Process-Manager-Job-ON/2507502/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
CNT209 - Manager, Project Management, Manager

This Manager-level role will partner within and across FS to ensure timely project / program delivery in support of defining and executing set objectives. The environment is fast-paced, with work that is critical to the team. The role requires a well-rounded individual, with the ability to provide strategic direction to projects, peers and indirect reports. In addition, it requires the ability develop and manage project plans, revising as needed to meet changing needs and requirements; leverage problem solving skills to ensure project plans deliver on intent; identify resource needs; maintain key project documentation and manage budget and escalate risks, issues as appropriate; and effectively communicate to ensure delivery.

The Manager, Project Management requires strong influence skills to effectively drive project / program efforts. This individual should have a proven track record of strong project management, bringing the ability to quickly put structure in place to manage the work. In addition, very strong communication and partnership skills are essential for interacting and communicating with key stakeholders to manage, inform and influence outcomes. In return, the role offers growth potential and the ability to learn and influence the dynamic business.

Key Responsibilities include:

- Lead the New Product Initiative and Marketing Governance forum for FS
- Provide guidance to initiative owners in the business to assist their development of standard slides and engagement of key risk stewards
- Develop and implement improvements in risk and governance processes in the FS Risk Office
- Make recommendations and provide guidance to Senior Management and process owners about risk implications as identified
- Lead and perform periodic validation of monitoring plans; implement changes as needed
- Execute risk assessments of selected business processes to ensure operational and compliance management practices are well controlled
- Additional duties as assigned

Qualifications
Basic Qualifications:

- Bachelor’s degree or Military experience
- At least 5 years of Project Management experience
- At least 3 years of Relationship Management – communicating and influencing at all levels, especially with Sr Leadership

Preferred Qualifications:

- MBA / Master’s degree or Military experience
- PMP certification, Lean or Six Sigma certification
- At least 7 years of Project Management experience leading large cross functional projects and programs in IT, Banking or Financial Services
- At least 3 years of Risk Management experience
- CRCM, CAMS, CIPP or related risk management certification

No agencies please.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Project and Process Management
Primary Location: United States-Texas-Plano-DFW-Plano People Center Bldg 4 (31064)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Fri, 10 May 2013 02:59:00 GMThttp://capitalone.jobs2web.com/job/Plano-Manager%2C-Project-Management-Job-TX-75023/2424533/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Manager%2C-Project-Management-Job-TX-75023/2424533/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Responsibilities:

- Perform high volume, sometimes complex monetary and non-monetary transactions on Commercial Loans as required by or requested by business partners and customers, ensuring service levels are met/exceeded in terms of timeliness, quality and customer service.
- Review email and other sources of requests from the line of business; assign routine work to other staff members or personally complete complex tasks within guidelines for accuracy and timeliness.
- With oversight of the Supervisor, review, direct and approve complex adjustments to loan system data as needed .
- Review and approve daily work prepared by loan administrators for posting to the ACBS system.
- Communicate with loan officers and other managers regarding loan transactions and exceptions
- Develop/document procedures to handle ordinary loan terms or situations. Suggest or assist in development of procedures to handle unusual loan terms or situations.
- Prepare/monitor schedules and reports on the commercial loan portfolio as necessary, including daily and monthly activity reports and metrics.

-Actively participate as a team player in support of projects as requested by the Commercial Loan Servicing Manager
- Communicate with commercial loan system vendor(s) as necessary regarding system issues, reports and modifications/enhancements

Qualifications
Basic Qualifications:

- 2 years in a Commercial Loan servicing environment or related work experience.
- High degree of PC proficiency; Excel, Word, Outlook,

- Must be able to read and understand complex legal documents
- Excellent oral and written communication skills with ability to communicate with Corporate CFO’s and all levels of Bank management

Preferred Qualifications:

- Accounting or Bookkeeping experience preferred.

- Excellent math skills

- ACBS experience

No agencies please.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Operations
Primary Location: United States-Maryland-Laurel-Prince Georges-Laurel 3 (17304)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Wed, 15 May 2013 02:59:00 GMThttp://capitalone.jobs2web.com/job/Laurel-Principal-Loan-Administrative-Coordinator-Laurel%2C-MD-Job-MD-20707/2487838/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Laurel-Principal-Loan-Administrative-Coordinator-Laurel%2C-MD-Job-MD-20707/2487838/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Role: 4 Divisional Information Security Lead Openings for McLean, VA; Plano, TX; Chicago, IL; Wilmington, DE

Positions open in Home Loans, Auto Finance and Commercial Bank.

Role Description

The Information Security department at Capital One maintains the policy, standards, and security compliance oversight for the enterprise that enables ongoing confidentiality, integrity, and availability of Capital One information assets. Lines of business own risk for business operations and information assets to include security risks. The associate in this role will work with Capital One to build security best practice awareness, communicate existing and potential risks, with the goal to influence a culture of security compliance within the line of business.

Responsibilities May Include

§ Participate in line of business strategy and speculation meetings to anticipate security impacts

§ Understand line of business IT and operational processes in order to enable a more targeted security risk awareness and security consulting/oversight function

§ Engage Information Security teams to support the line of business, enabling secure solutions for new processes and technology, and in changes to existing IT platform or processes

§ Communicate and drive deep security awareness within the line of business, leveraging the horizontal Information Security department communications function

§ Influence lines of business to information security policy and controls compliance

§ Work with Information Security teams to drive line of business-specific metrics reporting

§ Engage Information Security policy and engineering teams to build secure solutions where none exist to enable the line of business goals

§ Support Information Security teams in clarifying security risks, and roles and responsibilities related to risk closure activities that result from Internal Audit report findings

§ Create and present executive-facing presentations related to the line of business security risk landscape

Qualifications
Basic Qualifications

§ Bachelors Degree in the Information Systems field OR 5 years experience in Information Security

§ Minimum 3 years experience within an Information Security discipline OR 5 years general Information Security management across multiple disciplines

§ 3 years experience communicating with senior level management

Preferred Qualifications

§ Ability to communicate technical security risks in business terms, understandable to both technical and non-technical audiences

§ 3 years experience in the mortgage industry

§ 1 security-related industry certification (e.g. CISSP, CISM, etc.)

§ Strong ability to collaborate between line of business and compliance teams

§ Strong negotiation skills

§ Strong problem solving and conceptual thinking ability

§ Ability to develop and communicate practical recommendations to senior management

§ Strong ability to analyze information and data within an information security context

No agencies please.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Information Technology
Primary Location: United States-Texas-Plano-DFW-Plano People Center Bldg 1 (31061)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Mon, 06 May 2013 02:59:00 GMThttp://capitalone.jobs2web.com/job/Vienna-Sr-Manager%2C-Info-Sec-Analysis-Job-VA-22027/2419444/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Vienna-Sr-Manager%2C-Info-Sec-Analysis-Job-VA-22027/2419444/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Sr Manager, commercial bank risk rating policy

level: senior manager

Summary

Capital One's Commercial Bank contains an approximately $40-50B (exposure) loan portfolio that has grown by virtue of three acquisitions (North Fork, Hibernia, and Chevy Chase). It is a traditional Commercial Portfolio of C&I, CRE, Construction, and Small Business customers located primarily on the East Coast of the United States. The bank has a growing set of home grown Dual Risk Rating (DRR) models that it is continually enhancing and improving. These models are deployed to the underwriting and credit review teams via a centralized web-based risk rating platform. As these rating models are the foundation of the bank’s credit risk management and pricing, Capital One is looking for a highly qualified candidate to take responsibility for ensuring these models are understood, valued, and properly used by the relevant business partners.

Responsibilities

- Defining and developing proper Dual Risk Rating model usage policy, supporting guides, and training materials

- Educating Dual Risk Rating model users on proper model applications, usage, and policy (e.g., risk rating model selection, usage of rating platform, rating process)

- Educating downstream consumers of Dual Risk Ratings (e.g., portfolio managers) on model applications and usage

- Serving as central communication point to model user group

- Providing feedback on potential improvements to rating models and rating platform to the modeling and IT teams

- Contributing to evaluation and investigation of model usage compared to policy and education

- Contributing to on-going user support of models

The successful candidate will be able to operate effectively in a matrixed environment, serving as an essential communication bridge between model development, risk management, and the users of the risk rating system (e.g., underwriters, credit review). The candidate will exhibit very strong communication, listening, and influencing skills to achieve this communication as well as a structured and analytical thought process to provide clear guidance on model usage. Strong business judgment, business knowledge, and presentation skills are essential.

Qualifications
Basic Qualifications

- Bachelors degree in a financial and analytical discipline (e.g., Economics, Finance, Business, Financial Engineering) or military experience

- 2+ years of commercial banking or advisory experience in credit risk ratings, credit policy, credit review, and/or underwriting

Preferred Qualifications

- MBA with a finance, banking, or risk related concentration

- 4+ years of commercial banking or advisory experience in credit risk ratings, credit policy, credit review, and/or underwriting

- Education / training experience of quantitative and / or risk related tools

- Excellent communication, presentation, inter-personal, and influencing skills Financial Engineering)

- Very strong communication, presentation, inter-personal, and influencing skills

- Very strong organizational skills

- Willingness to travel (10% - 20%)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Audit, Risk Management and Security
Primary Location: United States-New York-New York-Mid Manh-90 Park Ave Br 862 (22862)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Fri, 10 May 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/New-York-Sr-Manager%2C-Commercial-Risk-Rating-Policy-Job-NY/2590962/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/New-York-Sr-Manager%2C-Commercial-Risk-Rating-Policy-Job-NY/2590962/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Responsibilities:

Candidate will be responsible for processing lien placement transactions within the Title Department.

Candidate will be required to make calls to customers, dealerships, DMVs, and other financial institutions. Candidate should be able to utilize probing questions to obtain required information from customers and third parties. Also, be firm and use negotiation and influencing skills to obtain required documents. Candidate will be required to make contact with COAF borrowers in a professional manner and will communicate state specific title requirements in a manner understandable by persons unaware of state titling requirements. Candidate must be able to pre-fill state documents required for lien placement, as well as prepare cover letters and operate fax/copy machines. Candidate will be required to track and report productivity results and daily work volume in Excel. Candidate should possess great attention to detail and be able to type effectively. Candidate should be able to communicate effectively both verbally and in writing. Candidate must be dependable.

Candidate should be able to work independently while managing multiple priorities. Candidate should display a great level of flexibility and be willing to learn while receiving on the job training with no formal classroom training available.

Qualifications
Basic Qualifications:

High school diploma, GED or equivalent certification.
Minimum of 1 year of titles or lien placement experience.

Strong negotiation and problem solving skills.

Preferred Qualifications:

2+ years of titles or lien placement experience
Ability to problem solve
Strong interpersonal, organizational, and decision-making skills
Ability to prioritize and manage multiple tasks in a fast-paced team environment
Ability to drive towards results

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Operations
Primary Location: United States-Texas-Plano-DFW-Tollway 2 (31004)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Tue, 30 Apr 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/Plano-Ops-Prod-Coordinator-Job-TX-75023/2572606/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Ops-Prod-Coordinator-Job-TX-75023/2572606/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Summary:

Provide direct client facing issue resolution to the full portfolio of commercial and institutional Treasury Management clients. Develop subject matter expertise in all Treasury Management (TM) product areas including but not limited to Commercial Card, ACH, ARP, Remote Deposit and Wire Transfer, while resolving all issues related to operational usage of the bank’s electronic banking front end TM platforms. Provide level 2 support for complex case resolution and conduct on line client training related to all TM products and services.

The Client Services Associate II is also responsible for consistently applying job-related knowledge and skills to support front line associates taking real-time calls in accordance with established procedures and service level agreements.

Responsibilities:

- Provide direct client support to the entire portfolio of corporate and institutional TM clients at Capital One Bank.
- Direct operational engagement with various areas throughout the bank to perform root cause analysis and drive the resolution process for all TM client issues.
- Provide customer training on all TM product implementations while providing follow up training as needed for clients with existing electronic banking products.
- Conduct outbound TM client contact calling initiatives related to communication of systemic issues affecting daily processing or marketing of new product offerings.
- Maintain comprehensive knowledge of all TM product offerings and modifications to existing electronic banking platforms.
- Ensure all case activity is properly documented and resolved within pre-determined service level guidelines.
- Identify and communicate potential marketing opportunities based upon direct client feedback or case trend analysis.
- Provide backup support to Senior Client Service Officer III for high profile client portfolios, while providing level 2 escalation support for complex cases funneling into the Contact Center.
- Demonstrate outstanding teamwork and adherence to our corporate values in delivering exceptional support to both external clients and internal colleagues.
- Communicate sensitive case resolution status to key stake holders within the organization.
- Consistently meet established performance goals and service requirements.
- Responsibility for reviewing Service Requests to ensure client issues are resolved in a timely manner.
- Training team members on systems, processes and procedures as requested by management
- Work with team in completing account research inquires to resolve complex/sensitive client problems - investigating the situation, objectively evaluating all facts, and making sound judgment to resolve the situation or escalating this issue to the Client Services Team Lead and/or Manager (when appropriate).
- Complete required training and certification on merchant services and bank products, compliance, etc. as needed.
- Exhibits excellent oral and written communication skills, work ethic, teamwork and initiative.

Qualifications
Basic Qualifications:

- College degree or equivalent work experience

- 3+ years customer service experience is required
- 2+ years customer service experience is required
- 1+ years of payment card processing experience is preferred

- Excellent analytical and problem-solving skills.

- Strong leadership, organizational and time-management skills.

- Self-starter, capable of working under pressure without excessive supervision and consistently meeting performance goals and objectives.

- Advanced working knowledge of Word, Excel and PowerPoint.

- Excellent oral and written communication and active listening skills.

- Strong computer skills.

Job: Operations
Primary Location: United States-Texas-Conroe-Houston-Merchant Services (31014)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Wed, 24 Apr 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/Conroe-Senior-Customer-Support-Specialist-Conroe%2C-TX-Job-TX-77301/2562989/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Conroe-Senior-Customer-Support-Specialist-Conroe%2C-TX-Job-TX-77301/2562989/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Level: Sr. Associate

Department Background:

Capital One is a strategy led company and its Strategy Group engages on ultra-high impact issues to drive the entire company’s performance. The group focuses on formulating enduring and profitable growth and value enhancement strategies and then working within the business to ensure results.

The Customer Experience Metrics Program (within the Strategy Group) was formed by CEO mandate to provide consistent measurement of customer experience to inform business decisions. Team members function as strategy analysts with deep expertise on customer relationship insight for an expanding list of business groups. They also support an increasingly ubiquitous need to understand the customer.

Job Description:

A successful candidate will be able to:

- Collaborate with different business units and research managers to shape data collection and analysis to the business needs
- Quickly assimilate new statistical & analytic techniques and apply them to customer survey data and internal performance data
- Communicate analytic insights and results in a compelling manner to influence the customer experience agenda

Responsibilities:

- Develop and communicate analyses that meet and/or anticipate business Customer Experience information needs
- Identify game changing opportunities for value generation through customer experience
- Define and support standardization of analytic methods
- Influence the quality of existing and new Customer Experience study designs

Qualifications
Basic Qualifications:

- Bachelor of Science degree with preferred major in statistics, computer science, mathematics, engineering, economics or other quantitative major
- At least two years experience in Business Analysis and/or Strategy Consulting in the financial industry
- Demonstrably strong written and verbal communication skills
- Proficiency in Teradata SQL, Microsoft Excel and Microsoft PowerPoint
- Good interpersonal skills and the ability to work well in cross functional teams
- Ability to identify and solve problems independently in a constantly changing environment

Preferred Qualifications:
- Familiarity with statistical modeling and software including SAS, Treenet and CART
- Experience influencing decision making across business units or functional teams
- Experience with analysis of customer survey data
- Consulting and/or survey design experience

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Quantitative Analytics
Primary Location: United States-Virginia-Richmond-Richmond-West Creek 2 (12072)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Mon, 06 May 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/Richmond-Sr_-Business-Analyst-%28USA%29-Job-VA-23173/2583705/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Richmond-Sr_-Business-Analyst-%28USA%29-Job-VA-23173/2583705/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Summary:
Develop and implement compliance related risk management program including transaction testing in the Financial Services Business Risk Office. This recently created position will help the Financial Services’ Lines of Business (Capital One Auto Finance and Capital One Home Loans) review and confirm that current controls are functioning effectively. Develop and provide periodic reporting of results to drive awareness and action where results do not meet targeted thresholds. Coach and direct associates in the execution and calibration of testing results.

Responsibilities:
- Assists in the enhancement of Risk Management programs
- Provide leadership to the Management of cross FS/LOB Compliance initiatives
- Build and maintain strong relationships with key points on contact in the business, related risk offices, Corporate Compliance and Enterprise Risk functions
- Analyze and communicate transaction testing results
- Assist on assigned projects which are outside of FS transaction testing
- Provide coaching and guidance to other team members

Qualifications
Basic Qualifications:

- Bachelor’s degree or Military experience
- At least 4 years of experience in risk management, compliance or legal
- At least 2 years of experience in client interaction – communicating and influencing at all levels

Preferred Qualifications:

- Master’s degree or Military experience
- Professional certification such as a CIA, CPA, CRCM, CISA or other recognized certification
- At least 2 years of consulting experience in a large national firm
- At least 8 years of experience in risk management, compliance or legal

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Audit, Risk Management and Security
Primary Location: United States-Texas-Plano-DFW-Plano People Center Bldg 4 (31064)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Fri, 17 May 2013 02:59:00 GMThttp://capitalone.jobs2web.com/job/Plano-Sr-Manager%2C-Risk-Job-TX-75023/2367198/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Sr-Manager%2C-Risk-Job-TX-75023/2367198/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Level: Principal Coordinator

This position requires a passion for technology and an ability to execute test plans that ensure deliverables are of high quality. The Principal Coordinator evaluates and tests new and modified software programs to ensure the programs function according to user requirements. Analyze, troubleshoot and identifies problems in applications and communicates details to stakeholders and development team. Actively participates on sprint teams to assist in maturing user stories and requirements. Creates test data, leverages test tools and helps manage the test environment to ensure accurate test results.

Responsibilities:
- Developing and executing test cases
- Provide inputs for test plan creation
- Identifying, documenting and verifying software defects
- Interacts closely with development teams to identify, isolate and fix software defects

- Participates in story planning/requirements workshops

- Commuinicates test status to project teams and management

- Performs peer test case reviews

- Provides deployment and post-deployment support

Qualifications
Basic Qualifications:
- Clear and concise oral and written communication skills

- Strong analytical and troubleshooting skills

- Attention to detail and strong organizational skills

- Experience working within a team environment

Preferred Qualifications:

- Bachelors degree in Computer Science

- 1-3yrs of software testing or coding

- Familiar with general testing principles and concepts

- Experience within the financial industry or process knowledge

- Familiarity with Agile-scrum methodology

- Bachelors degree in computer science

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Information Technology
Primary Location: United States-Washington-Seattle-Seattle-ING Seattle Call Cente (51050)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Mon, 06 May 2013 02:59:00 GMThttp://capitalone.jobs2web.com/job/Seattle-Principal-Systems-Coordin%2C-Ops-%28USA%29-Job-WA-98101/2419413/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Seattle-Principal-Systems-Coordin%2C-Ops-%28USA%29-Job-WA-98101/2419413/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Overview

The Operations Manager, Loss Mitigation, is responsible for the overall management of Capital One Canada’s outsourced collections and recoveries suppliers. Specifically, this role is responsible for supplier strategy, third party management (TPM) activities, supplier performance and process and policy change implementation. The successful candidate will be one who can effectively tailor communication to a wide range of audiences, independently structure and solve analytical problems, and autonomously manage a number of projects simultaneously.

Responsibilities

- Develop and implement supplier management strategies in alignment with business needs to drive innovation, quality, performance improvement and cost savings
- Manage vendor performance, oversee contract adherence, and ensure vendor compliance with Capital One policies and applicable regulations
- Be the primary point of contact for managing day-to-day activities such as agent training and call quality and act as the escalated point of contact for any issue including customer complaints and process/policy inquiries
- Collaborate with other functional areas within Capital One and external groups to drive strategic improvements in collections and recoveries
- Some travel required

Qualifications
Required:

- Two to five (2-5) years professional experience in a supplier management role
- Previous Financial Industry experience, or experience with Debt Collection Agencies
- Strong analytical & problem-solving skills
- Excellent communication, interpersonal and relationship building skills, and an ability to leverage those skills with associates at all levels within Capital One and with our external suppliers
- Strong negotiation skills
- Organizational skills with ability to handle multiple tasks at one time
- University degree in related field

Preferred:

- University degree in Business Administration or MBA
- Purchasing, Supplier Management, or Supply Chain Management training or expertise
- Proficiency in French would be an asset

J2W:LI

Job: Operations
Primary Location: Canada-Ontario-North York-Canada-North American Center (93006)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Thu, 25 Apr 2013 03:00:00 GMThttp://capitalone.jobs2web.com/job/North-York-Operations-Manager%2C-Loss-Mitigation-Job-ON/2448073/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/North-York-Operations-Manager%2C-Loss-Mitigation-Job-ON/2448073/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Support growth and improve the quality and efficiency of Capital One customers’ Online Servicing experiences.

Capital One is expanding the breadth of services and channels available for customers to more comprehensively and efficiently manage their finances online. This is an opportunity to be part of the ongoing evolution of digital services at a top ten financial institution. As part of Capital One’s Digital Operations Team, the process manager will be responsible for designing well-managed business processes that provide a sustainable, quality customer experience for new Online and Mobile capabilities, and driving continuous process improvements for existing functions and processes

We are seeking a dedicated, disciplined, process professional who excels in a team environment. This person will have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management.

Responsibilities:
Lead critical process design and improvement projects for internal and external clients
Serve as subject matter expert and lead process work streams for cross functional projects
Develop and maintain regular reporting, performance metrics, and status reports for key initiatives
Monitor process performance, identify trends and produce reports on results
Apply qualitative and quantitative lean/six sigma tools and methods
Develop risk assessments, performance metrics, controls to mitigate risks, and monitor processes to assure peak performance
Integrate with agile delivery teams to ensure operational readiness of new releases

Be a champion of change for improvement
Communicate effectively at all levels

Qualifications
Basic Qualifications:
? Bachelors Degree
? 1 Year experience in process management
? 1 year experience in Six Sigma and/or Lean methodologies

Preferred Qualifications:
? Bachelors Degree
? Project Management experience
? Six Sigma and/or Lean certification
? 2 Years experience in process management and design
? 2 Years experience in project management

Job: Project and Process Management
Primary Location: United States-Virginia-Richmond-Richmond-West Creek 6 (12076)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Fri, 03 May 2013 03:01:00 GMThttp://capitalone.jobs2web.com/job/Richmond-Principal-Process-Manager-Job-VA-23173/2531318/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Richmond-Principal-Process-Manager-Job-VA-23173/2531318/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Senior Business Systems Analyst

Senior Business Systems Analyst position with Capital One Services, LLC in Richmond, VA; Multiple positions available:

- Analyze, design, test, integrate, implement and support business systems and applications.
- Study and analyze business processes and communicate with developers regarding the requirements and their purposes.
- Analyze system requirements and existing software systems and the impact and compatibility of new applicants.
- Prepare technical and functional specifications and develop, document and revise business system design procedures, test procedures, and quality standards.
- Communicate strategies and processes regarding system architecture to cross functional groups and management to expand or modify system to serve new purposes.
- Coordinate the work of others along multiple workstreams.
- Present complex IT concepts and project metrics to both technical and non-technical audiences.
- Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems utilizing Business Process Modeling, Data Warehousing, ETL, SQL, Quality Center, Requisite Pro, Microsoft Office Suite, and Visio.

Qualifications
This position requires a Bachelor’s or higher degree or foreign equivalent in Computer Information Systems, Business Administration, or a related technical field and 3 years of business systems analysis experience. Must have the following skills through formal education or work experience: Coordinating work of others along multiple workstreams; presentation of complex IT concepts and project metrics to both technical and non-technical audiences; Business Process Modeling; Data Warehousing; ETL; SQL; Quality Center; Requisite Pro; Microsoft Office Suite; Visio. Must pass company’s assessment.

Job: Information Technology
Primary Location: United States-Virginia-Richmond-Richmond-West Creek 6 (12076)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Tue, 07 May 2013 02:59:00 GMThttp://capitalone.jobs2web.com/job/Richmond-Business-Systems-Analyst%2C-Sr-%28USA%29-Job-VA-23173/2535958/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Richmond-Business-Systems-Analyst%2C-Sr-%28USA%29-Job-VA-23173/2535958/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS