http://capitalone.jobs2web.com/feeds/disputes-specialist-capital-one-jobs/ Custom RSS Feed for disputes-specialist-capital-one-jobs Wed, 19 Jun 2013 22:30:02 GMT en-us http://capitalone.jobs2web.com/feeds/disputes-specialist-capital-one-jobs/ 720
Description
Capital One is a diversified bank that offers a broad array of financial products and services to consumers, small business and commercial clients. Ranked #127 on the Fortune 500, Capital One is one of the nation’s top 10 banks and has one of the most widely recognized brands in America. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company and a great place to work.

Our Claims Intake Department is currently looking for Secured Messaging Specialists to join our expanding retail bank business. We want dynamic associates who are interested in developing long-term careers in the banking industry. Working in the Claims Intake Department can be a very rewarding

experience. For people who strive to do their best, and who "own their own development", this is a great place to build a successful career in the industry.

Job Description:

Secured Messaging Specialists serve a crucial role in maintaining customer satisfaction. The primary goals are to provide positive customer experiences and achieve exceptional performance metrics. Job responsibilities include, but are not limited to:

- Managing incoming email and outbound telephone calls to detect fraud and dispute claim types, and to accurately complete the claim process.

- Investigating customer accounts according to Regulation E and Corporate guidelines to determine if there is the need to report/submit a valid fraud or dispute claim.

- Resolving customers’ concerns quickly and efficiently through the secured messaging channel.

- Demonstrating exceptional attention to detail, including the spelling of words, meanings and rules of grammar and composition.

- Multi-tasking and managing time effectively with limited supervision from manager.

This position’s operating hours are: Monday – Friday 7:30 am – 8pm; Saturday – Sunday 7:30 am – 6 pm.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Qualifications
Basic Qualifications:

- High School Diploma, GED or Equivalent Certification or Military Experience

- At least 1 year of experience in a high volume, fast-paced customer service environment

- Proficiency in Microsoft Office

Preferred Qualifications:
- At least 2 years of post-high school education or an associate’s degree
- At least 2 years of customer service experience in financial services or banking
- At least 2 years of experience with MS Office products

Job: Operations
Primary Location: United States-Virginia-Glen Allen-Richmond-Knolls III (12038)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Tue, 18 Jun 2013 05:00:00 GMThttp://capitalone.jobs2web.com/job/Glen-Allen-Debit-Claims-Intake-Secured-Messaging-Specialist-%28USA%29-Job-VA-23058/2673068/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Glen-Allen-Debit-Claims-Intake-Secured-Messaging-Specialist-%28USA%29-Job-VA-23058/2673068/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Capital One, a Fortune 500 Company, is currently looking for Secured Messaging Specialists to join our expanding retail bank business. As one of the nation’s largest and fastest growing banks, we need dynamic associates who are interested in developing long-term careers in the banking industry.

We're a company that offers challenging work in a collaborative environment – a place where talented people with a diversity of thoughts, ideas, and backgrounds unite to achieve incredible things. That’s why Fortune magazine named Capital One to its “100 Best Companies to Work For” list.

Working in the Debit Claims Intake Department can be a very rewarding

experience. For people who strive to do their best, and who "own their own development", this is a great place to build a successful career in the industry.

Job Description:

Secured Messaging Specialists serve a crucial role in maintaining customer satisfaction. The primary goals are to provide positive customer experiences and achieve exceptional performance metrics. Job responsibilities include, but are not limited to:

- Managing incoming email and outbound telephone calls to detect fraud and dispute claim types, and to accurately complete the claim process.

- Investigating customer accounts according to Regulation E and Corporate guidelines to determine if there is the need to report/submit a valid fraud or dispute claim.

- Resolving customers’ concerns quickly and efficiently through the secured messaging channel.

- Demonstrating exceptional attention to detail, including the spelling of words, meanings and rules of grammar and composition.

- Multi-tasking and managing time effectively with limited supervision from manager.

This position’s operating hours are: Monday – Friday 7:30 am – 8pm; Saturday – Sunday 7:30 am – 6 pm.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Qualifications
Basic Qualifications:

- High School Diploma, GED or Equivalent Certification or Military Experience

- 1 year of experience in a high volume, fast-paced customer service environment

- Proficiency in Microsoft Office

Preferred Qualifications:
- 2 years of post-high school education or an associate’s degree
- 2 years of customer service experience in financial services or banking
- 2 years of experience with MS Office products

Job: Operations
Primary Location: United States-Virginia-Glen Allen-Richmond-Knolls III (12038)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Sat, 25 May 2013 05:00:00 GMThttp://capitalone.jobs2web.com/job/Glen-Allen-Debit-Claims-Intake-Secured-Messaging-Specialist-%28USA%29-Job-VA-23058/2619295/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Glen-Allen-Debit-Claims-Intake-Secured-Messaging-Specialist-%28USA%29-Job-VA-23058/2619295/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
At Capital One, we march to a different beat! While we may be a top-10 bank by deposits, we operate and innovate with the vigor of a start-up. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers.

Capital One has celebrated milestones, including:

- Top-10 bank by deposits

- 148 on the Fortune 500

- 1,000 bank branches

- 2,200 ATM locations

- More than 31,500 associates globally

- 50 million customer accounts

We’re excited to be growing and hiring across the country to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped change our industry for the better.

If you’d like to reach more than 50 million customers with your ideas, then Capital One just might be the right move. We’re the world’s first bank where it’s OK to color outside the lines. We disrupted what’s “normal” 25 years ago and we haven’t looked back since.

As part of the Capital One 360 Bank Operations team, you with join a mobile/digital environment where “status quo” is a dirty word and boundaries are there for exploring. You will be empowered to carry out the mandate of ensuring the day-to-day operations activities are completed accurately and in a timely manner. We pride ourselves on providing the best in class methodologies to ensure the customer experience we provide unsurpassed.

If you’re ready join a team of savvy professionals who know how to take technology to the next level, who aren’t afraid of getting there quickly, and strive to create simplicity in every day interactions, then look no further. This is the place for you!

The Debit Card Disputes Senior Coordinator is responsible for performing various duties required for the daily control and processing of card disputes. The ideal candidate is detail-oriented and curious, and will leverage research to resolve account, transaction, and debit card issues in a timely fashion. In this role you will work with third party vendors to handle cardholder disputes, and monitor the opening and resolution of all disputes.

Responsibilities

- Process all customer disputes adhering to department procedures and meeting established turnaround times.

- Understand and ensure compliance with Regulation E with respect to the timeframes that govern disputed transactions.

- Understand the MasterCard Rules for processing a Chargeback to ensure that items that are presented for Chargeback meet the requirements of applicable Chargeback codes.

- Respond promptly and professionally to internal and external Customers regarding resolution of issues.

- Exercise exceptional communication skills in an effort to optimize each contact with Customers and external vendors/banks.

- Responsible for continuous improvement of job knowledge by exercising strong listening skills and asking questions for clarity.

- Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced Customer satisfaction.

- Track, monitor and report issues relative to incomplete transmission procession.

- Participate in special projects as needed.

- Undertake other projects/duties as assigned by Management.

Qualifications
Basic Qualifications:

- High School Diploma, GED or Equivalent Certification

- 2 years in banking experience

- 2 years using Microsoft Office (Word, Excel, Outlook)

Preferred Qualifications:

- Bachelor's Degree in Business or Criminal Justice

- 1 year of experience in processing debit card related Disputes

- Proficiency in Microsoft Office

- Attention to detail and deadline-driven

- Strong business writing skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Operations
Primary Location: United States-Delaware-Wilmington-New Castle-Wilmington Plaza (18222)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Wed, 12 Jun 2013 07:59:00 GMThttp://capitalone.jobs2web.com/job/Wilmington-Debit-Card-Disputes-Senior-Coordinator-Job-DE-19801/2547812/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Wilmington-Debit-Card-Disputes-Senior-Coordinator-Job-DE-19801/2547812/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Capital One is a diversified bank that offers a broad array of financial products and services to consumers, small business and commercial clients. Ranked #127 on the Fortune 500, Capital One is one of the nation’s top 10 banks and has one of the most widely recognized brands in America. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company and a great place to work.

Our Claims Intake Department is currently looking for Customer Service Coordinators to join our expanding retail bank business. We want dynamic associates who are interested in developing long-term careers in the banking industry. Working in this department can be a very rewarding experience. For people who strive to do their best, and who "own their own development", this is a great place to start a successful career in the industry.

Job Description:
Customer Service Coordinators serve a crucial role in maintaining customer satisfaction. Their primary responsibilities include:

-- Taking calls from customers who want to dispute particular bank account transactions

-- Resolving claim disputes with merchants via conference call

-- Assisting customers with transaction inquiries

-- Updating customers on the status of claims that could not be resolved in the first call

-- Documenting all case information in various bank systems

-- Ensuring that customers receive the highest level of service and consideration.

The Claims Intake Department’s operating hours are: Monday - Friday 8am - 8pm and Saturday 9am - 6pm.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Qualifications
Basic Qualifications:

- High school diploma, GED or equivalent certification or military experience

- At least 1 year of experience in a high volume, fast paced customer service environment

- Proficiency in Microsoft Office

Preferred Qualifications:
- At least 2 years of post-high school education or associate’s degree

- At least 2 years of experience in a call center environment

- At least 1 year of customer service experience in financial services or banking
- At least 2 years of experience with MS Office products

Job: Operations
Primary Location: United States-Virginia-Glen Allen-Richmond-Knolls III (12038)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Mon, 17 Jun 2013 05:00:00 GMThttp://capitalone.jobs2web.com/job/Glen-Allen-Customer-Service-Coordinator-%28USA%29-Job-VA-23058/2668565/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Glen-Allen-Customer-Service-Coordinator-%28USA%29-Job-VA-23058/2668565/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Derivative Operations is a part of Capital One's Commercial Banks Operations. This organization is responsible for ensuring efficient and accurate transaction processing across a broad range of derivative products.

The Derivative Operations team is responsible for trade confirmation, trade settlement, static date and reconciliation. The department partners with the business, derivatives trading and other operational teams to support the full derivative life cycle.

Responsibilities:

- Process settlements, managing to tight deadlines

- Process payments, managing to tight deadlines

- Ensure accuracy of transactions

- Draft and follow up on outstanding legal confirmations for derivatives

- Resolve pre and post settlement breaks

- Ensure compliance to key controls

- Work closely with clients and internal partners to resolve queries and disputes

Qualifications
Basic Qualifications:

- Bachelors degree or military experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Operations
Primary Location: United States-Virginia-Glen Allen-Richmond-Knolls 4 (12021)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Mon, 03 Jun 2013 05:00:00 GMThttp://capitalone.jobs2web.com/job/Glen-Allen-Derivatives-&-Commodities-Analyst-Richmond%2C-VA-Job-VA-23058/2637695/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Glen-Allen-Derivatives-&-Commodities-Analyst-Richmond%2C-VA-Job-VA-23058/2637695/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
At Capital One, we march to a different beat! While we may be a top-10 bank by deposits, we operate and innovate with the vigor of a start-up. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers.

Capital One has celebrated milestones, including:

- Top-10 bank by deposits
- 148 on the Fortune 500
- 1,000 bank branches
- 2,200 ATM locations
- More than 31,500 associates globally
- 50 million customer accounts

We’re excited to be growing and hiring across the country to build the next generation of sound practices and values so that our philosophy can transcend into our products and services. We hope you will join our tremendous team that has helped change our industry for the better.

If you’d like to reach more than 50 million customers with your ideas, then Capital One just might be the right move. We’re the world’s first bank where it’s OK to color outside the lines. We disrupted what’s “normal” 25 years ago and we haven’t looked back since.

As part of the Capital One 360 Bank Operations team, you with join a mobile/digital environment where “status quo” is a dirty word and boundaries are there for exploring. You will be empowered to carry out the mandate of ensuring the day-to-day operations activities are completed accurately and in a timely manner. We pride ourselves on providing the best in class methodologies to ensure the customer experience we provide is unsurpassed.

If you’re ready join a team of savvy professionals who know how to take technology to the next level, who aren’t afraid of getting there quickly, and who strive to create simplicity in every day interactions, look no further. This is the place for you!

In this position you will be responsible for performing various duties required for the daily control and processing of bill payment investigations, stop payments, and disputes. You will be the point person for Bank Card inquiries and will leverage your analytical skills to resolve account transaction issues and assist with the reconcilement of daily reports. You will have daily interaction with internal departments and third party processors in order to maintain accurate reconcilement of transactions and general ledger accounts. You will act as a liaison with third party vendors to handle bill payment disputes and card production issues. Having organization skills and a sense of urgency are a must as you’ll ensure that all compromised card alerts are managed properly within a one business day, supplying customers with a new card and status update.

Responsibilities
- Process all bill payment investigations and Bank Card inquiries adhering to department procedures and meeting established turn times.
- Respond promptly and professionally to internal and external customers regarding resolutions of issues.
- Exercise exceptional communication skills in an effort to optimize each contact with customers and external vendors/banks.
- Responsible for continuous improvement of job knowledge by exercising strong listening skills and asking questions for clarity.
- Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced Customer satisfaction.
- Attention to detail and deadlines is very important.
- Track, monitor and report issues relative to incomplete transmission processing.
- Participate in special projects as needed.

Qualifications
Basic Qualifications
- High School Diploma, GED or Equivalent Certification or Military Experience

- Bachelor’s degree or 1 year of Financial Services experience
- Proficiency in Microsoft Office

Preferred Qualifications
- A post-secondary education preferably in Business Administration, Economics, or Finance.
- 2+ years experience in financial industry operations
- Deposit Products experience
- Excellent communication skills
- Sound knowledge of banking, transaction and deposit products, banking systems and applicable technologies
- Bill payment system experience
- Debit card services experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions

Job: Operations
Primary Location: United States-Delaware-Wilmington-New Castle-Wilmington Plaza (18222)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Tue, 11 Jun 2013 05:00:00 GMThttp://capitalone.jobs2web.com/job/Wilmington-Bank-Card-Sr_-Coordinator-Job-DE-19801/2657435/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Wilmington-Bank-Card-Sr_-Coordinator-Job-DE-19801/2657435/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Summary:

The Associate General Counsel will support the rapidly growing banking teams in the Commercial and Specialty Finance Group including, without limitation, the Healthcare Credit, Healthcare Real Estate, Security and Defense, Specialty Cash Flow and Vacation Ownership teams and others on a range of commercial finance legal matters (including single bank and multi-bank transactions) and related aspects of the businesses.

Representative responsibilities include, without limitation:

- Independently managing and executing on all legal aspects of a range of commercial finance transactions, including drafting, reviewing and negotiating documentation for pre-closing activities, initial closings and modifications.

- Counseling and advising banking teams, including providing legal advice on various credit structures and complex legal issues.

- Advising on ongoing administration of loans and collateral and intercreditor issues.

- Advising on default, dispute, workout and insolvency issues, should the need arise.

- Drafting and updating standard commercial loan forms.

- Implementing and monitoring repeatable, controlled processes for transactional work.

- Advising on legal developments relevant to the applicable banking teams and industries (including applicable rules and regulations related thereto) and providing training, when necessary.

- Managing and coordinating outside counsel, including liaising between banking teams and outside counsel, as and when necessary.

- Ensuring compliance with applicable Capital One policies and procedures.

Qualifications
Basic Qualifications:

- Juris Doctorate (J.D.) from an accredited law school.

- 10 years of transactional experience as an attorney in a law firm and/or in-house legal department.

Preferred Qualifications:

- Minimum 10 years experience in commercial lending law, including in-house experience with a financial institution.

- Broad range of experience representing banks and other lenders in commercial lending involving middle market and large corporate complex transactions.

- Ability to work effectively both in teams and independently, manage multiple projects, make effective decisions and collaborate with in-house clients.

- Ability to work in a fast-paced environment with minimal supervision.

- Excellent negotiation, analytical, oral and written communication skills.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Business and Commercial Banking
Primary Location: United States-Maryland-Chevy Chase-Montgomery County- CC Towers (17050)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Tue, 11 Jun 2013 07:59:00 GMThttp://capitalone.jobs2web.com/job/Chevy-Chase-Sr-Director%2C-Associate-General-Counsel%2C-Commercial-&-Specialty-Finance-Job-MD-20813/2595855/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Chevy-Chase-Sr-Director%2C-Associate-General-Counsel%2C-Commercial-&-Specialty-Finance-Job-MD-20813/2595855/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
At Capital One, we march to a different beat! While we may be a top-10 bank by deposits, we operate and innovate with the vigor of a start-up. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers.
Capital One has celebrated milestones, including:

- Top-10 bank by deposits
- 148 on the Fortune 500
- 1,000 bank branches
- 2,200 ATM locations
- More than 31,500 associates globally
- 50 million customer accounts

We’re excited to be growing and hiring across the country to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped change our industry for the better.
If you’d like to reach more than 50 million customers with your ideas, then Capital One just might be the right move. We’re the world’s first bank where it’s OK to color outside the lines. We disrupted what’s “normal” 25 years ago and we haven’t looked back since.

As part of the Capital One 360 Bank Operations team, you with join a mobile/digital environment where “status quo” is a dirty word and boundaries are there for exploring. You will be empowered to carry out the mandate of ensuring the day-to-day operations activities are completed accurately and in a timely manner. We pride ourselves on providing the best in class methodologies to ensure the customer experience we provide unsurpassed.

If you’re ready join a team of savvy professionals who know how to take technology to the next level, who aren’t afraid of getting there quickly, and strive to create simplicity in every day interactions, then look no further. This is the place for you!

The Deposit Fraud Investigator I is responsible for performing various duties required for the daily control and processing of deposit fraud investigations. The ideal candidate is detail-oriented and curious, and will leverage research to mitigate fraud losses. In addition, the Deposit Fraud Investigator I will also need to identify and analyze fraud trends and recommend new rules to prevent additional losses.

Responsibilities
- Investigate accounts to detect and mitigate losses
- Analyze statistical data on accounts
- Understand and ensure compliance with Regulation E with respect to the timeframes that govern disputed transactions.
- Respond promptly and professionally to internal and external customers regarding resolution of issues.
- Exercise exceptional communication skills in an effort to optimize each contact with customers and external vendors/banks.
- Responsible for continuous improvement of job knowledge by exercising strong listening skills and asking questions for clarity.
- Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction.
- Participate in special projects as needed.
- Undertake other projects/duties as assigned by Management.

Qualifications
Basic Qualifications:
- High School Diploma, GED or Equivalent Certification
- 2 years of work experience in fraud analysis, investigations, or risk management
- 2 years using Microsoft Office (Word, Excel, Outlook)

Preferred Qualifications:
- Bachelor's Degree in Business or Criminal Justice
- 2 years of fraud experience specifically related to deposit fraud (analysis, investigations, or risk management)
- Proficiency in Microsoft Office
- Attention to detail and deadline-driven
- Strong business writing skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Operations
Primary Location: United States-Delaware-Wilmington-New Castle-Wilmington Plaza (18222)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Thu, 23 May 2013 08:00:00 GMThttp://capitalone.jobs2web.com/job/Wilmington-Fraud-Specialst-III-%28Corp%29-%28USA%29-Job-DE-19801/2563015/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Wilmington-Fraud-Specialst-III-%28Corp%29-%28USA%29-Job-DE-19801/2563015/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
At Capital One, we march to a different beat! While we may be a top-10 bank by deposits, we operate and innovate with the vigor of a start-up. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers.
Capital One has celebrated milestones, including:

- Top-10 bank by deposits
- 148 on the Fortune 500
- 1,000 bank branches
- 2,200 ATM locations
- More than 31,500 associates globally
- 50 million customer accounts

We’re excited to be growing and hiring across the country to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped change our industry for the better.
If you’d like to reach more than 50 million customers with your ideas, then Capital One just might be the right move. We’re the world’s first bank where it’s OK to color outside the lines. We disrupted what’s “normal” 25 years ago and we haven’t looked back since.

As part of the Capital One 360 Bank Operations team, you with join a mobile/digital environment where “status quo” is a dirty word and boundaries are there for exploring. You will be empowered to carry out the mandate of ensuring the day-to-day operations activities are completed accurately and in a timely manner. We pride ourselves on providing the best in class methodologies to ensure the customer experience we provide unsurpassed.

If you’re ready join a team of savvy professionals who know how to take technology to the next level, who aren’t afraid of getting there quickly, and strive to create simplicity in every day interactions, then look no further. This is the place for you!

The Deposit Fraud Investigator II is responsible for performing various duties required for the daily control and processing of deposit fraud investigations. The ideal candidate is detail-oriented and curious, and will leverage research to mitigate fraud losses, advocating for law enforcement involvement and pursuing restitution. In addition, the Deposit Fraud Investigator II will also need to identify and analyze fraud trends and recommend new rules to prevent additional losses.

Responsibilities
- Investigate accounts to detect and mitigate losses
- Interface with law enforcement
- Analyze statistical data on accounts
- Understand and ensure compliance with Regulation E with respect to the timeframes that govern disputed transactions
- Respond promptly and professionally to internal and external customers regarding resolution of issues
- Exercise exceptional communication skills in an effort to optimize each contact with customers and external vendors/banks.
- Responsible for continuous improvement of job knowledge by exercising strong listening skills and asking questions for clarity
- Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction
- Mentor to team members
- Participate in special projects as needed
- Undertake other projects/duties as assigned by Management

Qualifications
Basic Qualifications:
- High School Diploma, GED or Equivalent Certification
- 3 years of work experience in fraud analysis, investigations, or risk management
- 2 years using Microsoft Office (Word, Excel, Outlook)

Preferred Qualifications:
- Bachelor's Degree in Business or Criminal Justice
- 3 years of fraud experience specifically related to deposit fraud (analysis, investigations, or risk management)
- Proficiency in Microsoft Office
- Attention to detail and deadline-driven
- Strong business writing skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Operations
Primary Location: United States-Delaware-Wilmington-New Castle-Wilmington Plaza (18222)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Thu, 30 May 2013 08:00:00 GMThttp://capitalone.jobs2web.com/job/Wilmington-Fraud-Team-Leader-%28Corp%29-%28USA%29-Job-DE-19801/2577247/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Wilmington-Fraud-Team-Leader-%28Corp%29-%28USA%29-Job-DE-19801/2577247/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
At Capital One, we march to a different beat! While we may be a top-10 bank by deposits, we operate and innovate with the vigor of a start-up. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers.
Capital One has celebrated milestones, including:

- Top-10 bank by deposits
- 148 on the Fortune 500
- 1,000 bank branches
- 2,200 ATM locations
- More than 31,500 associates globally
- 50 million customer accounts

We’re excited to be growing and hiring across the country to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped change our industry for the better.
If you’d like to reach more than 50 million customers with your ideas, then Capital One just might be the right move. We’re the world’s first bank where it’s OK to color outside the lines. We disrupted what’s “normal” 25 years ago and we haven’t looked back since.

As part of the Capital One 360 Bank Operations team, you will join a mobile/digital environment where “status quo” is a dirty word and boundaries are there for exploring. You will be empowered to carry out the mandate of ensuring the day-to-day operations activities are completed accurately and in a timely manner. We pride ourselves on providing the best in class methodologies to ensure the customer experience we provide unsurpassed.

If you’re ready join a team of savvy professionals who know how to take technology to the next level, who aren’t afraid of getting there quickly, and strive to create simplicity in every day interactions, then look no further. This is the place for you!

The Debit Card Fraud Investigator is responsible for performing various duties required for the daily control and processing of debit card investigations. The ideal candidate is detail-oriented and curious, and will leverage research to mitigate fraud losses, advocating for law enforcement involvement and pursuing restitution. In addition, the Fraud Investigator will also need to identify and analyze fraud trends and recommend new rules to prevent additional losses.

Responsibilities
- Investigate accounts to detect and mitigate losses
- Interface with law enforcement
- Analyze statistical data on accounts
- Understand charge-offs involving fraudulent activity and provide resolution to prevent future cases
- Understand and ensure compliance with Regulation E with respect to the timeframes that govern disputed transactions
- Respond promptly and professionally to internal and external Customers regarding resolution of issues
- Exercise exceptional communication skills in an effort to optimize each contact with Customers and external vendors/banks.
- Responsible for continuous improvement of job knowledge by exercising strong listening skills and asking questions for clarity
- Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced Customer satisfaction
- Mentor to team members
- Track, monitor and report issues relative to incomplete transmission procession
- Participate in special projects as needed
- Undertake other projects/duties as assigned by Management

Qualifications
Basic Qualifications
*High School Diploma, GED or Equivalent Certification or Military Experience
*3 years of debit card work experience in fraud analysis, investigations, or Risk Management
*Proficient in Microsoft Office

Preferred Qualifications
*Bachelor’s Degree in Business or Criminal Justice
*Attention to detail and deadline-driven
*Strong business writing skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions

Job: Operations
Primary Location: United States-Delaware-Wilmington-New Castle-Wilmington Plaza (18222)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Wed, 22 May 2013 05:00:00 GMThttp://capitalone.jobs2web.com/job/Wilmington-Prin_-Coord_%2C-Investigator-Job-DE-19801/2610216/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Wilmington-Prin_-Coord_%2C-Investigator-Job-DE-19801/2610216/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS