http://capitalone.jobs2web.com/feeds/home-com-jobs/ Custom RSS Feed for home-com-jobs Sat, 25 May 2013 12:18:02 GMT en-us http://capitalone.jobs2web.com/feeds/home-com-jobs/ 720
Description
Department Marketing Statement
The Work at Home Core Servicing department is focused on rewarding and engaging customers by providing them with consistent high quality customer service experiences. The queue consists of fully empowered agents to assist in one call resolution by promoting a customer first culture.

Job Description:
These exciting part-time servicing positions allow agents to work from home while offering the opportunity to be part of a high quality servicing environment that is looking to make the customer experience simple, yet effective, while minimizing customer effort. Associates will be responsible for fielding inbound calls, answering questions, providing an unmatched customer experience, and handling customer concerns through one call resolution. The agent will also be asked to assure speedy resolution of issues utilizing all available channels. Associates will utilize a variety of tools to quickly service the account and will inform and educate customers to help them make well-informed decisions essential to utilizing their credit card. In addition, listening skills are critical such that effective use of information that is “heard” is fully leveraged.

Success in this role requires the following:
- Passionate customer service advocate
- Strong time management and multi-tasking skills
- Ability to troubleshoot basic computer issues
- Ability to be self-motivated and operate autonomously in a quiet, remote work environment
- Capable of working through changes and challenges to achieve the desired result
- Possess strong decision making ability and pay close attention to detail

Work at Home Additional Information:
- Need to be onsite in Tampa, FL for start of training full-time. Training will be 7 weeks (minimal onsite, mainly virtual) before beginning part time schedule. Training is Monday-Friday 8:00-5:00
- Hours of operation are currently Sunday-Friday from 7am-8pm
- There will be set schedules working approximately 30 hours a week. Schedules are a one year commitment.
- After training, you may be requested onsite at times for future business needs
- Requires a home office environment that is free from background noise and distractions
- A high speed broadband internet service provider is required in the home office space (No dial up or Satellite internet service providers). A hardwired internet connection is required upon start to perform the duties of this job.
- Internet service provider speed/bandwidth of 756kb per second or higher is required. Please contact your internet service provider for confirmation (Be prepared to validate your ISP connection and speed upon request).
- A dedicated home telephone line is required upon start to perform the duties of this job
- Ability to sit in front of a PC monitor for extended periods of time
- Strong independent problem skills required to trouble shoot technical issues as well as provide exceptional customer service

Qualifications
Basic Qualifications:
- At least a High School diploma, GED or equivalent
- At least 2 years customer service experience OR at least 6 months work at home/virtual working experience
- Bilingual in Spanish and English

Preferred Qualifications:
- College degree
- Knowledge of the financial and credit industry
- Superior rewards knowledge
- Excellent grammar, verbal, and vocal skills
- Exceptional listening, questioning and call control techniques

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

J2W:CB2

J2W:MON2

Job: Call Center and Customer Service
Primary Location: United States-Florida-Tampa-Tampa-Renaissance Park III (42007)
Schedule: Part-time
Travel: No

Job Posting:
Unposting Date:]]>Fri, 17 May 2013 02:59:00 GMThttp://capitalone.jobs2web.com/job/Tampa-Bilingual-Part-Time-Work-At-Home-Customer-Service-Specialist-Job-FL-33601/2367239/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Tampa-Bilingual-Part-Time-Work-At-Home-Customer-Service-Specialist-Job-FL-33601/2367239/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Department Marketing Statement
The Work at Home Core Servicing department is focused on rewarding and engaging customers by providing them with consistent high quality customer service experiences. The queue consists of fully empowered agents to assist in one call resolution by promoting a customer first culture.

Job Description:
These exciting full-time servicing positions allow agents to work from home while offering the opportunity to be part of a high quality servicing environment that is looking to make the customer experience simple, yet effective, while minimizing customer effort. Associates will be responsible for fielding inbound calls, answering questions, providing an unmatched customer experience, and handling customer concerns through one call resolution. The agent will also be asked to assure speedy resolution of issues utilizing all available channels. Associates will utilize a variety of tools to quickly service the account and will inform and educate customers to help them make well-informed decisions essential to utilizing their credit card. In addition, listening skills are critical such that effective use of information that is “heard” is fully leveraged.

Success in this role requires the following:
- Passionate customer service advocate
- Strong time management and multi-tasking skills
- Ability to troubleshoot basic computer issues
- Ability to be self-motivated and operate autonomously in a quiet, remote work environment
- Capable of working through changes and challenges to achieve the desired result
- Possess strong decision making ability and pay close attention to detail

Work at Home Additional Information:
- Need to be onsite in Tampa, FL for start of training full-time. Training will be 7 weeks (minimal onsite, mainly virtual). Training is Monday-Friday 8:00-5:00.
- Hours of operation are currently Sunday-Friday from 7am-8pm
- There will be set schedules working 40 hours a week. Schedules are a one year commitment.
- After training, you may be requested onsite at times for future business needs
- Requires a home office environment that is free from background noise and distractions
- A high speed broadband internet service provider is required in the home office space (No dial up or Satellite internet service providers). A hardwired internet connection is required upon start to perform the duties of this job.
- Internet service provider speed/bandwidth of 756kb per second or higher is required. Please contact your internet service provider for confirmation (Be prepared to validate your ISP connection and speed upon request).
- A dedicated home telephone line is required upon start to perform the duties of this job
- Ability to sit in front of a PC monitor for extended periods of time
- Strong independent problem skills required to trouble shoot technical issues as well as provide exceptional customer service

Qualifications
Basic Qualifications:
- At least a High School diploma, GED or equivalent
- At least 2 years customer service experience OR at least 6 months work at home/virtual working experience
- Bilingual in Spanish and English

Preferred Qualifications:
- College degree
- Knowledge of the financial and credit industry
- Superior rewards knowledge
- Excellent grammar, verbal, and vocal skills
- Exceptional listening, questioning and call control techniques

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Call Center and Customer Service
Primary Location: United States-Florida-Tampa-Tampa-Renaissance Park III (42007)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Thu, 02 May 2013 03:00:00 GMThttp://capitalone.jobs2web.com/job/Tampa-Bilingual-Work-At-Home-Customer-Service-Specialist-Job-FL-33601/2412521/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Tampa-Bilingual-Work-At-Home-Customer-Service-Specialist-Job-FL-33601/2412521/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Department Marketing Statement:
The Work at Home Core and Heavy Spend Service departments are focused on rewarding and engaging customers by providing them with consistent high quality service experiences. The queues consist of fully empowered agents to assist in one call resolution by promoting a customer first culture.

Job Description:
These exciting part-time servicing positions allow agents to work from home while offering the opportunity to be part of a high quality servicing environment that is looking to make the customer experience simple, yet effective, while minimizing customer effort. Associates will be responsible for fielding inbound calls, answering questions, providing an unmatched customer experience, and handling customer concerns through one call resolution. The agent will also be asked to assure speedy resolution of issues utilizing all available channels. Associates will utilize a variety of tools to quickly service the account and will inform and educate customers to help them make well-informed decisions essential to utilizing their credit card. In addition, listening skills are critical such that effective use of information that is “heard” is fully leveraged.

Success in this role requires the following:
- Passionate customer service advocate
- Strong time management and multi-tasking skills
- Ability to troubleshoot basic computer issues
- Ability to be self-motivated and operate autonomously in a quiet, remote work environment
- Capable of working through changes and challenges to achieve the desired result

- Possess strong decision making ability and pay close attention to detail

Work at Home Additional Information:

- Need to be onsite in Tampa, FL for Training full-time. Training will be 6-7 weeks (onsite and virtual) before beginning part time schedule. Training is Monday-Friday 8:00 am -5:00 pm

- Hours of operation are 24 hours/day, 7 days/week

- There will be set schedules working approximately 30 hours a week. Schedules are a one year commitment.

- May be requested onsite after training at times for future business needs

- Requires a home office environment that is free from background noise and distractions

- A high speed broadband internet service provider is required in the home office space (No dial up or Satellite internet service providers). A hardwired internet connection is required upon start to perform the duties of this job.

- Internet service provider speed/bandwidth of 756kb per second or higher is required. Please contact your internet service provider for confirmation.

– Please check your internet service provider speed/bandwidth here, http://www.speedtest.net/
- A dedicated home telephone line is required upon start to perform the duties of this job
- Ability to sit in front of a PC monitor for extended periods of time
- Strong independent problem skills required to trouble shoot technical issues as well as provide exceptional customer service

Qualifications
Basic Qualifications:
- At least a High School diploma, GED or equivalent, or Military experience
- At least 2 years customer service experience OR at least 6 months work at home/virtual working experience

Preferred Qualifications:
- College degree
- Small Business experience (Owned, Operated, or Worked for a Small Business)
- Knowledge of the financial and credit industry
- Superior rewards knowledge
- Excellent grammar, verbal, and vocal skills
- Exceptional listening, questioning and call control techniques

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Call Center and Customer Service
Primary Location: United States-Florida-Tampa-Tampa-Renaissance Park III (42007)
Schedule: Part-time
Travel: No

Job Posting:
Unposting Date:]]>Fri, 10 May 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/Tampa-Part-Time-Work-At-Home-Customer-Service-Specialist-Job-FL-33601/2593045/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Tampa-Part-Time-Work-At-Home-Customer-Service-Specialist-Job-FL-33601/2593045/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Are you a mover and a shaker who enjoys helping clients find financial peace of mind while purchasing a home? As a Mortgage Consultant with Capital One you will champion the Capital One Bank home loans to a broad array of potential clients. With a zest for helping the client find the right mortgage for their lifestyle, you will seal the deal and insure your client can obtain their dream home, whether is their first home, vacation home or retirement home!

Responsibilities:
- Develop and follow up on cold and warm sales leads for Mortgage products to consumers who are buying or refinancing homes. This process is via Internet and telephone sales
- Cultivate and maintain relationships with borrowers and mortgage staff
- Collaborate with the operations staff (particularly Processors, Underwriters, and Closers) to ensure that the loan applications are fully completed, that the necessary supporting documentation is received, and that the loans close as scheduled
- Understand and comply with mortgage industry regulations, including the Fair Credit Reporting Act, the Real Estate Settlement Procedures Act, the Community Reinvestment Act, Truth-in-Lending laws, etc
- Apply underwriting standards of our various investors (Chevy Chase Bank, Fannie Mae, Freddie Mac, FHA, VA, etc.) to each transaction to ensure that borrowers are put into a loan program for which they qualify. This includes analyzing people’s credit histories to ensure that they are eligible for our products (and how to counsel them if they are not

Qualifications
Basic Qualifications:

- High School Diploma, GED or equivalent certification

- 2 years experience originating FNMA/FHLMC/FHA/VA programs and underwriting guidelines, as well as those of other conventional investors, state/local bond programs and private mortgage insurers
- 1 year sales experience
- proficiency in Microsoft Office suite

Preferred Qualifications:

- Proven analytical and mathematical abilities
- Ability to pursue and follow up on cold and warm leads
- Excellent interpersonal skills including both oral and written communication skills
- Ability to work cooperatively with other production support staff
- Bachelor’s degree in Business, Finance or related field or equivalent work experience
- Proficient in explaining all steps and processes in detail of the mortgage loan process
- Basic guideline knowledge of Fannie Mae/Freddie Mac/FHA/VA

Requires successful registration with, and issuance of a unique identification number from, the Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act).

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Mortgage
Primary Location: United States-Texas-Plano-DFW-Plano People Center Bldg 3 (31063)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Wed, 01 May 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/Plano-Mortgage-Consultant%2C-Centralized-Retail-Sales-Job-TX-75023/2577260/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Mortgage-Consultant%2C-Centralized-Retail-Sales-Job-TX-75023/2577260/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Are you a mover and a shaker who enjoys helping clients find financial peace of mind while purchasing a home? As a Mortgage Consultant with Capital One you will champion the Capital One Bank home loans to a broad array of potential clients. With a zest for helping the client find the right mortgage for their lifestyle, you will seal the deal and insure your client can obtain their dream home, whether is their first home, vacation home or retirement home!

Responsibilities:
- Develop and follow up on cold and warm sales leads for Mortgage products to consumers who are buying or refinancing homes. This process is via Internet and telephone sales
- Cultivate and maintain relationships with borrowers and mortgage staff
- Collaborate with the operations staff (particularly Processors, Underwriters, and Closers) to ensure that the loan applications are fully completed, that the necessary supporting documentation is received, and that the loans close as scheduled
- Understand and comply with mortgage industry regulations, including the Fair Credit Reporting Act, the Real Estate Settlement Procedures Act, the Community Reinvestment Act, Truth-in-Lending laws, etc
- Apply underwriting standards of our various investors (Chevy Chase Bank, Fannie Mae, Freddie Mac, FHA, VA, etc.) to each transaction to ensure that borrowers are put into a loan program for which they qualify. This includes analyzing people’s credit histories to ensure that they are eligible for our products (and how to counsel them if they are not

Qualifications
Basic Qualifications:

- High School Diploma, GED or equivalent certification

- 2 years experience originating FNMA/FHLMC/FHA/VA programs and underwriting guidelines, as well as those of other conventional investors, state/local bond programs and private mortgage insurers
- 1 year sales experience
- proficiency with Microsoft Office suite

Preferred Qualifications:

- Proven analytical and mathematical abilities
- Ability to pursue and follow up on cold and warm leads
- Excellent interpersonal skills including both oral and written communication skills
- Ability to work cooperatively with other production support staff
- Bachelor’s degree in Business, Finance or related field or equivalent work experience
- Proficient in explaining all steps and processes in detail of the mortgage loan process
- Basic guideline knowledge of Fannie Mae/Freddie Mac/FHA/VA

Requires successful registration with, and issuance of a unique identification number from, the Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act).

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Mortgage
Primary Location: United States-Texas-Plano-DFW-Plano People Center Bldg 3 (31063)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Wed, 01 May 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/Plano-Spanish-Speaking-Mortgage-Consultant%2C-Centralized-Sales-Job-TX-75023/2577275/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Spanish-Speaking-Mortgage-Consultant%2C-Centralized-Sales-Job-TX-75023/2577275/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Leads all Home Loans IT telephony projects. Manages a team of shared service providers towards effective delivery of a new telephony solution for all of Home Loans. Identifies and manages platform strategic direction in coordination with business users' needs and enterprise telephony strategy.

Responsibilities:
- Work with business partners and other groups to identify technical and functional needs of system and determine priority of needs.
- Manage the telephony migration program for Home Loans IT
- Manage team of associates, contractors, shared service teams and vendor resources.

Qualifications
Basic Qualifications:
- Bachelors Degree
- 2 years of experience in Managing medium to large IT projects
- 1 year of experience in Project Management
- 2 years of experience in IT infrastructure or support

Preferred Qualifications:
- Bachelors Degree in Science, Engineering or Computers
- 5 years of experience in Managing medium to large IT projects
- 5 years of experience in Project Management
- 2 years of experience in infrastructure delivery

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Information Technology
Primary Location: United States-Texas-Plano-DFW-Plano People Center Bldg 2 (31062)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Fri, 24 May 2013 03:00:00 GMThttp://capitalone.jobs2web.com/job/Vienna-Application-Developer%2C-Sr-%28USA%29-Job-VA-22027/2448021/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Vienna-Application-Developer%2C-Sr-%28USA%29-Job-VA-22027/2448021/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Servicing Department Marketing Statement:

If you’ve been looking for a different kind of company then you’ve come to the right place. At Capital One, you’ll find energized, positive people all working together to accomplish one goal – customer satisfaction. At one of the “100 Best Companies to Work For,” you’ll also see a rewarding work environment where your ideas really can make a difference. With many opportunities to develop new skills and great benefits like educational assistance available, you’ll wonder what took you so long to get here.

Join a group of enthusiastic problem solvers who handle complex challenges on the front line of our business, helping our customers with their financial life. Our associates focus on achieving excellence while doing the right thing by our customers.

The Role:

Are you looking for an opportunity to join a Fortune 500 Company? Are you interested in a company that provides mentors that help you excel in your career? Are you looking for an opportunity that will afford you the opportunity to have flexibility and work/life balance? Are you passionate about taking care of your customers and confident in your communication skills? Are you looking to join a team of the most talented Customer Service Associates in the nation? Are you looking for all the above AND interested in working from the comfort of your own home? If you said yes to these questions, then this is the position for you!

Capital One has expanded our Customer Service positions to a Work at Home role. We are looking for agents that demonstrate self motivation, strong communication and time management skills, as well as a positive attitude to join our amazing Work at Home Team. This is an exciting part time opportunity for the right candidate to provide an unmatched experience to our loyal customers through one call resolution.

All of our part time associates are eligible for Capital One’s benefits package that is unmatched throughout the industry. You would be able to receive your 401(k) retirement saving plan and tuition reimbursement immediately. Paid time off and medical benefits are available after 6 months of employment. Capital One also offers very competitive pay with monthly bonus incentives. Our Work at Home team prides itself on providing engagement opportunities for all of its associates such as quarterly team outings, monthly contests, and volunteer opportunities.

Responsibilities for this role:

- Understand and answer account specific questions; deliver exceptional quality service by utilizing all available channels and going above and beyond on every call

- Educate customers on the utilization of Capital One’s credit cards, rewards services, continued loyalty, and spend, and ability to translate customer behaviors into recommendations for card use and new card acquisition

- Capable of and comfortable with working through challenges to achieve the desired result.

- Comfortable with change

- Proficiency with Microsoft products (Word, Outlook)

- Able to troubleshoot basic computer issues

- Thrives in a self-paced environment

- Able to operate independently and maintain a quiet, remote work environment.

- Provide feedback to managers to help enhance the customer experience.

Work at Home Additional Information:

- Need to be onsite in Richmond VA for full-time training 4-6 weeks before beginning part time schedule. Training is Monday-Friday 8:00 am - 5:00 pm
- Hours of operation are Monday - Friday 8:00 am - 12:00 am & Saturday - Sunday 9:00 am - 10:00 pm

- There will be set schedules working approximately 30 hours a week. Schedules are typically a one year commitment. However, business need drives how schedules are created and are subject to change.

- May be requested onsite after training at times for future business needs
- Requires a home office environment that is free from background noise and distractions

- A high speed broadband internet service provider is required in the home office space (No dial up or Satellite internet service providers). A hardwired (no wireless) internet connection is required upon start to perform the duties of this job.
- Internet service provider speed/bandwidth of 756kb per second or higher is required. Please contact your internet service provider for confirmation that you can meet these requirements.

– Please check your internet service provider speed/bandwidth here, http://www.speedtest.net/
- A dedicated home telephone line is required upon start to perform the duties of this job
- Flexibility for scheduling based upon business needs
- Ability to sit in front of a PC monitor for extended periods of time

Qualifications
Basic Qualifications:
- High School Diploma, GED or Equivalent Certification

Preferred Qualifications:
- College degree
- Two years customer service experience
- Knowledge of the financial and credit industry
- Excellent grammar, verbal and vocal skills
- Exceptional listening, questioning and call control techniques

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Call Center and Customer Service
Primary Location: United States-Virginia-Glen Allen-Richmond-Knolls 4 (12021)
Schedule: Part-time
Travel: No

Job Posting:
Unposting Date:]]>Thu, 23 May 2013 03:00:00 GMThttp://capitalone.jobs2web.com/job/Glen-Allen-Part-Time-Work-At-Home-Customer-Service-Associate-Job-VA-23058/2443447/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Glen-Allen-Part-Time-Work-At-Home-Customer-Service-Associate-Job-VA-23058/2443447/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
PD110 – Manager, Product Management, Manager

Capital One is an institution of “get-things-done” kind of people. Are you one? If so, we’re looking for bright, organized and enthusiastic individuals to join our Home Equity Product Management Marketing team. In our Home Equity division, we’re committed to helping people achieve their dreams of home ownership with 5-star service and impressive professional skills. If you’re passionate about working with people, have a drive to provide world-class customer satisfaction, and thrive in a fast-paced work environment, then we’re looking for you. At one of the “100 Best Companies to Work For,” you’re sure to come to work every day with the promise of a new challenge and excitement of a hard-working team.

The Product Management Marketing team within the Home Equity business at Capital One offers a unique opportunity to work within an entrepreneurial team yet have the resources and tools of a larger company. We are looking for someone who enjoys lots of freedom and ownership to turn your ideas into great products that will impact thousands of customers in your community.

Day-to-day, as a Manager, Product Management, you’ll serve as the driver of delivering high-quality marketing campaigns to accelerate business growth. The Manager, Product Management is responsible for managing delivery and maintenance of all marketing efforts for the Home Equity business. The Manager, Product Management captures marketing intent from the business leads, including customer segmentation and campaign ideation, and then coordinates with all of the key stakeholders to ensure the marketing vision is turned into reality. Key interaction points will include coordination and development of marketing materials with the business leads and brand support teams, management of marketing governance with reputation and compliance partners, scheduling and execution of marketing campaigns with vendors and support staff, and planning of original customer research. The Manager, Product Management is expected to “own” the marketing process, providing valuable input into the Home Equity marketing messages and delivery plans and continuously looking for opportunities to make Home Equity marketing more effective.

The Manager, Product Management role requires a mastery of product and project management, a great instinct for developing compelling customer messages that are optimized for financial products, and the capability to coordinate across multiple stakeholders.

If you’ve already started planning your interview strategy, apply now.

Duties and Responsibilities:
- Develop roadmap for marketing campaigns, from framing of business strategy to delivery and results monitoring
- Act as business owner of all marketing materials, providing clear direction and creative feedback to translate business strategy into a customer message
- Coordinate execution of marketing delivery process, ensuring campaigns are executed on time while managing customer target list delivery and marketing governance processes
- Provide feedback to business leads on proposed marketing campaign strategies and effectiveness of current campaigns
- Coordinate customer insights research
- Lead process improvement on marketing delivery

Qualifications
Basic Qualifications:
- Bachelor’s Degree or Military experience
- 1 year experience in project management
- 1 year of Marketing/Brand experience for a corporation or agency environment

Preferred Qualifications:
- MBA or Military experience
- 1 year of Digital Marketing experience
- 1 year experience coordinating or developing marketing campaigns or customer research
- Project Management or Product Management Certifications
- 2 years of Client Management experience – communicating and influencing at all levels
- Ability to work cross-functionally, sell business ideas and drive consensus. Builds strong relationships at all levels

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Mortgage
Primary Location: United States-Texas-Plano-DFW-Plano People Center Bldg 3 (31063)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Mon, 13 May 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/Plano-Manager%2C-Product-Management-Job-TX-75023/2595869/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Manager%2C-Product-Management-Job-TX-75023/2595869/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
About Us
Join one of Capital One’s newest and fastest growing lines of business -- Capital One Home Loans. Here, you’ll find energized, positive people all working together to accomplish one goal – customer satisfaction. At one of the “100 Best Companies to Work For,” you’ll also see a rewarding work environment where your ideas really can make a difference. With many opportunities to develop new skills and great benefits like educational assistance available, you’ll wonder what took you so long to get here.

Be part of a group of enthusiastic problem solvers who handle complex challenges on the front line of our business, helping our customers with their financial life. Our associates focus on achieving excellence while doing the right thing by our customers.

Summary
Be a critical leader in managing a Bankruptcy Servicing Team for Home Loans Default Operations. Bankruptcy Loss Mitigation teams focus on working with our business partners, throughout the delinquency stage to ensure customers have been supported according to policy and procedures ensuring we have done everything available to allow customers to retain their homes. Own the development and execution of a Bankruptcy Loss Mitigation Team, from training and developing the team, helping to build out Bankruptcy Loss Mitigation processes, policies and procedures, and shaping the tools and strategies we use to assist our customers in their time of need. Develop and manage a team of 10-15 high caliber associates responsible for day to day management of discharged chapter 7 portfolios.

Responsibilities
- Develop and support a team of 10-15 Bankruptcy Loss Mitigation Specialists to work with business partners and customers post bankruptcy discharge.
- Become the subject matter expert on our Processes, Policies, Procedures, as well as our various Loss Mitigation tools, to ensure the teams effectiveness.
- Translate business vision and strategy into operational tactics and build the organizational support and infrastructure needed to achieve them.
- Establish strong operating metrics to monitor business effectiveness and develop a management process to utilize the metrics to drive operational improvements and results.
- Partner with other areas within Servicing & Default operations (Collections, Loan Modification Team, Short Sale Team, Special Loans, Core Servicing, etc) to develop strong cross-functional processes.
Schedule: Monday – Friday - 8 am-5 pm

Qualifications
Basic Qualifications
- High school diploma, GED, equivalent certification, or military experience
- At least 2 years of people management experience leading Mortgage Loss Mitigation teams
- At least 1 year of mortgage bankruptcy case management experience

Preferred Qualifications
- Bachelor’s degree
- At least 3 years of people management experience leading Mortgage Loss Mitigation teams

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Mortgage
Primary Location: United States-Texas-Plano-DFW-Plano People Center Bldg 2 (31062)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Wed, 01 May 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/Plano-Supervisor%2C-Home-Loan-Default-Bankruptcy-Job-TX-75023/2577258/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Supervisor%2C-Home-Loan-Default-Bankruptcy-Job-TX-75023/2577258/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Capital One is seeking a senior level individual to build and lead a direct marketing analytics team for the Home Equity Line of Business. This individual is expected to be a thoughtful leader and have an exceptional track record of analytical delivery as they will be responsible for driving a robust agenda. He/she will be instrumental in generating, leading, and implementing business strategy, as well as pricing, product, and marketing initiatives in order to drive profitability. The broad scope of this role requires a proven track record of strong people management as the position will assume leadership over a 5 person analyst team, located in the U.S. and off-shore. He or she will report directly to Joel Eckhause, VP Business Analysis, responsible for the business Profit & Loss.

Specific responsibilities include, but are not limited to:

Own the home equity volume goal, including: incoming applications, and approval to fund rates.

Drive step-change improvements in the retention of the existing Home Equity portfolio customer base

Enhance line utilization rates for existing customers to drive greater profitability

Define and execute direct marketing strategies for home equity that will drive growth, profitability and competitive success for Capital One’s Home Loans business, across traditional, digital, and direct marketing channels

Prepare and present clear and compelling messaging all the way up to and including the Executive Committee level

Influence broader business decisions through insightful and persuasive analyses and recommendations

Inform the business agenda by dimensioning the implications of competitor and economic trends

The ideal candidate will fill a visible, strategic, and high-impact role within the Financial Services/Home Equity team. This individual is a tenacious decision-maker able to bring a healthy, aggressive, yet responsible approach to business. He or she consistently demonstrates sound judgment even in risky or ambiguous situations, takes tough stands when required and understands the consequences of those decisions. This person must be flexible and capable of assimilating new points of view and adapting to change. He or she should be an individual with strong executional focus as well as proven ability to grow business in key customer segments.

The desired experience and skill set for this role include:

Depth of experience in formulating and revising robust quantitative analyses and financial / marketing models

A strong balance of strategic and business skills, with a high level of intellectual agility and capacity for original thought

Demonstrated ability to provide thoughtful and effective counsel on business issues to a management team

Strong executive communication and management skills

Clear results orientation and intense focus on achieving both short and long term goals

Strategic influencing skills with the ability to drive agreement through intellect, interpersonal skills and negotiation skills

Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment

Qualifications
Basic Qualifications

Bachelors degree in quantitative field such as Engineering, Math, Finance, or Economics

5+ years of quantitative problem solving experience

3+ years of People Management experience

Preferred Qualifications

Masters Degree in Business Administration (MBA) or Bachelors Degree in any quantitative field (business, math, economics, finance, statistics, science, engineering)
- PMP, CFA, FRM, CPA
- 5 years of experience in People management
- 5 years of experience in Strategy development
- 5 years of experience in Analysis using tools such as SQL, SAS, Excel
- 5 years of experience in Consulting

It is preferred that the candidate has experience in the following areas:

A superior strategist, capable of “pattern recognition”; the ability to conceptualize problems and to abstract the dynamics of disparate businesses and models

Impeccable business acumen

Strong communication and influencing skills

Intellectual horsepower and excellent analytical ability

Creative problem-solver who can think “outside the box”

Successful track record of thriving in a fast paced, flexible, and dynamic environment.

Highly developed interpersonal, presentation, and communication skills

Ability to build an organization, manage and lead staff, and coach and develop members of the team

Highly collaborative orientation

Ability to manage all elements of large scale, complex projects from requirements definition to development and implementation

Strong team player who places the best interests of the organization above personal objectives

Results-orientation

Ability to identify and define business questions and issues, as well as develop strategic frameworks to conduct analysis

Expertise in general business principles and processes and the ability to address all aspects (business and technical) of a solution

Ability to deploy and/or utilize department and company resources effectively and efficiently

No agencies please.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Quantitative Analytics
Primary Location: United States-Texas-Plano-DFW-Plano People Center Bldg 3 (31063)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Tue, 21 May 2013 02:59:00 GMThttp://capitalone.jobs2web.com/job/Plano-Director%2C-Home-Equity-Marketing-and-Customer-Management-Job-TX-75023/2180465/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Director%2C-Home-Equity-Marketing-and-Customer-Management-Job-TX-75023/2180465/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Capital One is expanding its Home Loans division in Wilmington! Capital One’s entrepreneurial spirit and drive to stand out in the industry has led us to become a Fortune 500 company and one of the most desirable places to work in the country. With an engaging culture, great benefits and a commitment to the communities we serve, Capital One continues to attract top talent in Wilmington and the Greater Philadelphia Area.

If you have a passion for the mortgage business, thrive on a fast-paced environment and are looking for a team atmosphere that encourages success and innovation, Capital One Home Loans may have something to offer you!

Summary:

The Underwriter will be responsible for reviewing, analyzing and making credit decisions on requests from existing and potential clients for home equity and 1st mortgage products. Specific tasks include, but are not limited to the following essential functions listed below:

- Perform mortgage credit analysis, with or without the assistance of an automated underwriting system, to determine borrower’s willingness and ability to repay the mortgage debt. This is done by calculating required investment, determining assets available for closing, analyzing credit history, calculating proposed monthly housing expense and recurring debt.
- Review credit documents for completeness and accuracy.
- Perform detailed review of appraisal for one-to-four family residential properties to determine acceptability of security for portfolio, conventional and FHA, loans
- Underwrite conventional, portfolio and FHA loans.
- Review all origination files to ensure the customer has been offered the best mortgage program.
- Ensure that all fair lending and compliance policies are followed both in dealings with customers as well as the underwriting decisions that are made.
- Meet service level agreements
- Accurately follow all procedures and processing guidelines.
- Thoroughly understand and apply credit policies, loan product policies and all federal regulations related to the granting of credit (i.e., Reg. B, FCRA, Reg. Z, Reg. AA, Reg. O).
- Develop loan applications and answer questions for applicants over the telephone when necessary.
J2W:MON

Qualifications
Basic Qualifications:
- High School Diploma, GED or equivalent.
- 2 years of experience in automated underwriting systems to include FNMAs Desktop Underwriter and FHLMCs Loan Prospector.
- 2 years of extensive knowledge of FNMA/FHLMC/FHA/VA programs and underwriting guidelines, as well as those of other conventional investors, state/local bond programs and private mortgage insurers.

Preferred Qualifications:
- Bachelors Degree in business or related field
- 5 years of mortgage experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Mortgage
Primary Location: United States-Delaware-Wilmington-New Castle-Wilmington Plaza (18222)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Sun, 19 May 2013 02:59:00 GMThttp://capitalone.jobs2web.com/job/Wilmington-Mortgage-Loan-Underwriter-I-Job-DE-19801/2374791/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Wilmington-Mortgage-Loan-Underwriter-I-Job-DE-19801/2374791/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
About Us
At Capital One, we march to a different beat! While we may be a top-10 bank by deposits, we operate and innovate with the vigor of a start-up. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers.

Capital One has celebrated milestones, including:
- Top-10 bank by deposits
- 148 on the Fortune 500
- 1,000 bank branches
- 2,200 ATM locations
- More than 31,500 associates globally
- 50 million customer accounts

We’re excited to be growing and hiring across the country to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped changed our industry for the better.

There’s no place like home. And there’s definitely no place like the Capital One Home Loans team!

In our division, we’re committed to helping people achieve their dreams of home ownership with 5-star service and impressive professional skills. If you’re passionate about working with people, have a drive to provide world-class customer satisfaction, and thrive in a fast-paced work environment, then we’re looking for you. At one of the “100 Best Companies to Work For,” you’re sure to come to work every day with the promise of a new challenge and excitement of a hard-working team.

Summary
The Mortgage Customer Service Supervisor is responsible for managing a team of 10 - 15 Customer Service Associates. The Supervisor provides development, direction, support and guidance to all team members to accomplish division objectives. The Customer Service Supervisor uses various coaching techniques to maximize associates performance with a strong focus on development of superb servicing skills, procedural knowledge, and product knowledge. The Customer Service Supervisor uses independent judgment, within the framework of establishing policies and procedures, to promote consistent high-level customer experiences balanced with efficiency in a team oriented center. In addition, the Customer Service Supervisor makes recommendations and assists in the development of operational directives and procedures to improve customer satisfaction and increase efficiencies.

Responsibilities
- Lead a team of 10 - 15 non-exempt customer service associates
- Create and foster a positive and motivating team environment
- Provide leadership, team building and cross training within department
- Coordinate resolution of errors and complaints impacting Home Loan Servicing
- Lead the Home Loan Customer Service Initiatives to enhance customer experience
- Analyze daily workflow to ensure efficiency and completion of all work assignments
- Develop and implement initiatives that will increase efficiency while improving customer service
- Establish new and enhanced policies and procedures to meet changing servicing needs
- Create measures to enhance employee satisfaction and enhance company profitability
- Prepare and monitor departmental budgets and process reports on daily, monthly and yearly variances from approved budgets
- Collaborate with the marketing department to create monthly message information and advertisement inserts for all monthly statements
- Manage and review all monthly quality monitoring
- Run daily, weekly and monthly reports to track open, completed and closed tasks to ensure all correspondence requests are in compliance
- Manage all correspondence made via Mortgage Access to ensure timely response time to customer
- Manage training for all new hires within the Customer Service Department
- Review and approved all 1098 request for corrections
- Other duties as assigned

Skills
- Superior customer service skills
- High level of coaching skills
- Exceptional leadership and motivational skills
- Strong organizational and time management skills
- Flexibility and ability to change job focus quickly
- Ability to handle multiple tasks simultaneously
- Ability to be organized and maintain productivity in a high volume work environment
- Good interpersonal skills and ability to conduct business diplomatically and effectively in difficult situations
- Highly motivated and ability to solve problems effectively
- Excellent communication skills
- Excellent management and analytical skills

Qualifications
Basic Qualifications
- High school diploma, GED, equivalent certification, or military experience
- At least 2 years of Financial Services experience
- Proficient with Microsoft Office

Preferred Qualifications
- Bachelor’s degree
- At least 1 year of people management experience or proven leadership of 10+ team members
- Proficient with Passport and Director systems

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Call Center and Customer Service
Primary Location: United States-Texas-Plano-DFW-Plano People Center Bldg 3 (31063)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Fri, 24 May 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/Plano-Supervisor%2C-Home-Loans-Customer-Service-Job-TX-75023/2616398/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Supervisor%2C-Home-Loans-Customer-Service-Job-TX-75023/2616398/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Job Summary:

The Home Loans Operations Loan Specialist I is responsible for responding and providing information to customers, vendors and other third party service providers within department standards of production, accuracy and timeliness to assure the customer receives the appropriate documents, containing correct information, on time, for a scheduled closing.

Essential Functions:

- Initiate outbound customer contact as needed to relay loan status, set expectations, clarify loan details, answer questions and manage the customer relationship in order to achieve a superior customer experience.

- Process incoming customer, vendor or third party documents as outlined in departmental procedures and as directed by team/department leadership

- Complete system workflows for roles assigned by team/department leadership

- Ensure all required tasks are performed to secure an enforceable lien

- Audit loan notes and major events to understand and perform outstanding file requirements

- Input data correctly and accurately

- Provides appropriate documentation to applicants, vendors and other third parties at appropriate times throughout the process

- Provide appropriate communication to internal and external customers with focus on the customer experience and timely processing

- Ensure that customer documents are placed in appropriate system folders

- Ensure that policies, guidelines and procedures are followed including compliance regulations (HMDA, TILA, RESPA, HOEPA, FCRA and ECOA) and credit guidelines

- Maintain department performance standards in order to keep loans flowing into appropriate loan operations queues

- Contribute to the ongoing Home Loans Operations efforts to deliver process efficiencies to reduce costs and improve quality and productivity

- Participate in various department projects and cross-trains for additional responsibilities as needed.

- Other duties as assigned.

Qualifications
Experience & Qualifications:

- 1 year of related work experience.

Education and/or Certifications:

- A post-secondary education in related field is a plus.

- Mortgage Banking licenses or courses an asset.

Technical skills and abilities:

- Computer literate in a network environment

- Ability to type proficiently, 30 words per minute preferred

- Ability to work independently as well as in a team environment

- Excellent customer service skills

- Strong organizational skills

- Good communication skills, both written and verbal

Knowledge of the mortgage lending industry

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Operations
Primary Location: United States-Delaware-Wilmington-New Castle-Wilmington Plaza (18222)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Fri, 17 May 2013 02:59:00 GMThttp://capitalone.jobs2web.com/job/Wilmington-Mortgage-Loan-Specialist-I-Job-DE-19801/2367203/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Wilmington-Mortgage-Loan-Specialist-I-Job-DE-19801/2367203/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
About Us
At Capital One, we march to a different beat! While we may be a top-10 bank by deposits, we operate and innovate with the vigor of a start-up. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers.

Capital One has celebrated milestones, including:
- Top-10 bank by deposits
- 148 on the Fortune 500
- 1,000 bank branches
- 2,200 ATM locations
- More than 31,500 associates globally
- 50 million customer accounts

We’re excited to be growing and hiring across the country to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped changed our industry for the better.

There’s no place like home. And there’s definitely no place like the Capital One Home Loans team!

In our division, we’re committed to helping people achieve their dreams of home ownership with 5-star service and impressive professional skills. If you’re passionate about working with people, have a drive to provide world-class customer satisfaction, and thrive in a fast-paced work environment, then we’re looking for you. At one of the “100 Best Companies to Work For,” you’re sure to come to work every day with the promise of a new challenge and excitement of a hard-working team.

Summary
The Sr. Servicing Cash Ops Coordinator is responsible for complex payment research, training of staff on MSP, and ability to assist with various functions within department. The Coordinator must maintain a working knowledge of Government regulations, compliance and be able to assist in making changes to processes and procedures when changes occur. The Coordinator will have the ability to handle multiple tasks accurately and efficiently and yet be flexible enough to change job focus quickly. The Sr. Servicing Cash Ops Coordinator performs his/her duties with limited supervision, a high level of accuracy, and is able to handle extensive complex research to identify misdirected payments and resolve errors.

Responsibilities
- Research payment inquiries
- Assist with updating procedures
- Responsible for working with Processors to clear all outages within guideline standards
- Helps in training new hires into the department as well as ongoing training needs
- Thorough understanding of the bank's policies, procedures and practices that impact the cash function
- Working knowledge of the various types of loan documents associated with loans
- Knowledge of loan accounting systems
- Train other associates on team tasks
- Participant in ad hoc projects
- Assist Supervisor with QA functions as needed
- Process various forms of loan maintenance
- Apply loan payments and payoffs
- Other duties as assigned

Skills
- Strong organizational skills and must be detail oriented
- Ability to effectively manage time
- Ability to work independently and in a team environment
- Excellent verbal and written communication
- Excellent interpersonal skills

Qualifications
Basic Qualifications
- High School diploma, GED, equivalent certification, or military experience
- Bachelor’s degree or 1 year of Financial Services experience
- Proficient with Microsoft Office

Preferred Qualifications
- At least 1 year of experience processing and posting payments
- At least 1 year of Mortgage Servicing experience
- At least 1 year of experience working with MSP

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Mortgage
Primary Location: United States-Texas-Plano-DFW-Plano People Center Bldg 3 (31063)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Sun, 19 May 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/Plano-Sr_-Servicing-Cash-Ops-Coordinator-Job-TX-75023/2605377/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Sr_-Servicing-Cash-Ops-Coordinator-Job-TX-75023/2605377/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Mortgage Specialty Processor:

Join one of Capital One’s newest and fastest growing lines of business -- Capital One Home Loans. Here, you’ll find energized, positive people all working together to accomplish one goal – customer satisfaction. At one of the “100 Best Companies to Work For,” you’ll also see a rewarding work environment where your ideas really can make a difference. With many opportunities to develop new skills and great benefits like educational assistance available, you’ll wonder what took you so long to get here.

Be part of a group of enthusiastic problem solvers who handle complex challenges on the front line of our business, helping our customers with their financial life. Our associates focus on achieving excellence while doing the right thing by our customers.

Summary:

Capital One Home Loans is building a Government Team that will have the responsibility for ensuring that all government loans are executed successfully. The Mortgage Specialty Processor must demonstrate excellent attention to detail and be well organized. Candidates must have a high degree of competence in Home Loans processes. Candidates must demonstrate excellent teamwork skills and will be required to work closely with both Sales Partners, Underwriters, Quality Assurance and Closing teams for the duration of the loan.

Duties and Responsibilities:

- Communicate with loan originator, management, underwriter and borrower(s) as
required to ensure all parties are aware of loan status and any outstanding requirements
- Accurately process loans in alignment with established productivity metrics
- Review and validate loan file for completeness and accuracy and ensure any deficiencies/ gaps are appropriately addressed and resolved prior to submitting to Underwriting or Closing
- Ensure all required conditions are received and reviewed prior to submitting to Underwriting
- Follow written policies and procedures to ensure all loans are processed in accordance with company, regulatory and investor guidelines
- Accountable to ensure that Loan Origination system is complete and verify accuracy at all points in time, including Loan Status and Notes
- Perform other related duties as required or assigned
- Accountable and able to process more complex loan products such as Government and CRA loans
- Signoff/ Clear conditions when applicable
- Provide SME, training and guidance to other processors or team members
- Drive resolution of escalated loan issues/ problems/ complaints

Qualifications
Basic Qualifications:
- High School, GED, or equivalent
- 1 year of experience in Mortgage originations operations with knowledge of Fulfillment functions?
- 1 year experience with FNMA/FHLMC/FHA/VA programs and guidelines, as well as those of other conventional investors, state/local bond programs

Preferred Qualifications:
- 3 years of Mortgage Processing experience
- 2 years of experience working with government loan products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Mortgage
Primary Location: United States-Texas-Plano-DFW-Plano People Center Bldg 3 (31063)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Wed, 01 May 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/Plano-Mortgage-Specialty-Processor-%28USA%29-Job-TX-75023/2577249/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Mortgage-Specialty-Processor-%28USA%29-Job-TX-75023/2577249/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
About Us
Join one of Capital One’s newest and fastest growing lines of business -- Capital One Home Loans. Here, you’ll find energized, positive people all working together to accomplish one goal – customer satisfaction. At one of the “100 Best Companies to Work For,” you’ll also see a rewarding work environment where your ideas really can make a difference. With many opportunities to develop new skills and great benefits like educational assistance available, you’ll wonder what took you so long to get here.

Be part of a group of enthusiastic problem solvers who handle complex challenges on the front line of our business, helping our customers with their financial life. Our associates focus on achieving excellence while doing the right thing by our customers.

Summary
The Investor Reporting Unit Manager is responsible for all investor reporting activities. Investors include Fannie Mae, Freddie Mac, Ginnie Mae as well as private securitizations. This individual will ensure that all periodic reports and remittances are delivered in accordance with applicable contracts and servicing guides. The Investor Reporting Unit Manager will work closely with the Investor Accounting manager to ensure that all bank accounts are reconciled and maintained in accordance with applicable rules and requirements. This person will also coordinate with various internal areas to resolve problems and influence process improvements as they related to Investor Reporting. The Unit Manager provides development, direction, support and guidance to all team members to accomplish division objectives. This individual uses various coaching techniques to maximize associates performance with a strong focus on development of superb servicing skills and procedural knowledge.

Responsibilities
- Manage a team of 5+ Non-exempt direct reports
- Create and foster a positive and motivating team environment
- Provide superior leadership, team building, and cross training within department
- Analyze daily workflow to ensure efficiency and completion of all work assignment
- Develop and implement initiatives that will increase efficiency while improving customer service
- Establish new and enhanced policies and procedures to meet changing servicing needs
- Create measures to enhance employees’ satisfaction and enhance company profitability
- Prepare and monitor departmental budgets and process report on monthly and yearly variances from approved budgets
- Manage and review all monthly quality monitoring
- Provide periodic feedback to upstream units on performance in areas specifically impacting investor reporting
- Review and approve all investor reports and remittances to ensure accuracy
- Ensure that bank accounts do not have any out of tolerance aged items as defined by Capital One and applicable rules and regulations
- Work with client representatives from various investors to address issues and maintain a positive relationship between investor and Capital One
- Work with internal compliance representatives to respond to all audit and regulatory review requests
- Other duties as assigned

Qualifications
Basic Qualifications
- High school diploma, GED, equivalent certification, or military experience
- At least 2 years of people management experience
- At least 2 years of experience in Mortgage Servicing within Investor Reporting or Accounting
- Proficient with Microsoft Office

Preferred Qualifications
- Bachelors Degree
- At least 3 years of people management experience
- At least 3 years of experience in Mortgage Servicing within Investor Reporting or Accounting
- Proficient with Passport and Director systems

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Mortgage
Primary Location: United States-Texas-Plano-DFW-Plano People Center Bldg 2 (31062)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Fri, 10 May 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/Plano-Unit-Manager%2C-Home-Loans-Investor-Reporting-Job-TX-75023/2590973/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Unit-Manager%2C-Home-Loans-Investor-Reporting-Job-TX-75023/2590973/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
About Us
At Capital One, we march to a different beat! While we may be a top-10 bank by deposits, we operate and innovate with the vigor of a start-up. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers.

Capital One has celebrated milestones, including:
- Top-10 bank by deposits
- 148 on the Fortune 500
- 1,000 bank branches
- 2,200 ATM locations
- More than 31,500 associates globally
- 50 million customer accounts

We’re excited to be growing and hiring across the country to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped changed our industry for the better.

There’s no place like home. And there’s definitely no place like the Capital One Home Loans team!

In our division, we’re committed to helping people achieve their dreams of home ownership with 5-star service and impressive professional skills. If you’re passionate about working with people, have a drive to provide world-class customer satisfaction, and thrive in a fast-paced work environment, then we’re looking for you. At one of the “100 Best Companies to Work For,” you’re sure to come to work every day with the promise of a new challenge and excitement of a hard-working team.

Summary
Evaluates associate performance against established performance metrics to determine level of adherence to company policies and procedures. Responsible for partnering with Quality Specialists to research existing processes and monitor risks associated with business processes. Works with designated points of contact for business units to resolve issues that arise. Principle duties include completing file reviews and providing detailed summaries to the business leadership team. Manages multiple concurrent duties in a fast-paced environment.

Responsibilities
- Gather data by reviewing a specific established baseline to ensure compliance with governance, policies and procedures.
- Provide anecdotal feedback on quality adherence and risk.
- Develop and maintain procedural and policy expertise within supported areas of business.
- Calibrate with peers and managers of supported areas of business.
- Perform other assigned duties specific to file reviews as required.
- Collaboration of projects which may occur based on situation, need and associate availability.
- Actively engage in team and self-development with focus on general methodologies and principles of quality.
- Must be proficient in Word, Excel, and PowerPoint

Skills
- High self-accountability, should be self-managed and demonstrate the ability to work successfully and productively in a multi-task, fast paced and continually flexing environment with little supervision
- Excellent verbal and written communication skills
- Responds well to coaching and feedback
- Strong integrative thinking and problem solving skills
- Prioritization, organization and time management skills required with a focus on meeting deadlines.
- Strong problem solving abilities with multiple data reference issues, review data from multiple perspectives and draw conclusions.
- Familiarity with calibrations or audit processes.
- General understanding of how quality supports excellence and can reduce cost throughout an organization.
- Ability to be flexible with changing priorities

Qualifications
Basic Qualifications
- High School Diploma, GED, equivalent certification, or military experience
- At least 1 year of experience in mortgage loan servicing or mortgage quality assurance
- Proficient with Microsoft Office

Preferred Qualifications
- At least 1 year of experience in researching existing processes and monitoring risks associated with business processes
- At least 1 year of experience completing Quality Audits
- At least 1 year of Call Center experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Mortgage
Primary Location: United States-Texas-Plano-DFW-Plano People Center Bldg 3 (31063)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Fri, 17 May 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/Plano-Data-Review-QA-Specialist-III-Job-TX-75023/2603068/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Data-Review-QA-Specialist-III-Job-TX-75023/2603068/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
About Us
At Capital One, we march to a different beat! While we may be a top-10 bank by deposits, we operate and innovate with the vigor of a start-up. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers.

Capital One has celebrated milestones, including:
- Top-10 bank by deposits
- 148 on the Fortune 500
- 1,000 bank branches
- 2,200 ATM locations
- More than 31,500 associates globally
- 50 million customer accounts

We’re excited to be growing and hiring across the country to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped changed our industry for the better.

There’s no place like home. And there’s definitely no place like the Capital One Home Loans team!

In our division, we’re committed to helping people achieve their dreams of home ownership with 5-star service and impressive professional skills. If you’re passionate about working with people, have a drive to provide world-class customer satisfaction, and thrive in a fast-paced work environment, then we’re looking for you. At one of the “100 Best Companies to Work For,” you’re sure to come to work every day with the promise of a new challenge and excitement of a hard-working team.

Summary
The primary responsibility of the Customer Service Rep is to respond to verbal account inquires over the phone. The Customer Service Rep will answer questions related to all aspects of mortgage servicing. Other responsibilities include making welcome calls to our new customers, providing explanations to customers about adjustable rate mortgage products, such as the reason for their rate increase, escrow account information, and to respond to verbal account inquires. The Customer Service Rep must demonstrate patience, empathy, quality, listening skills, excellent communication skills, high degree of professionalism, computer skills which include data entry input accuracy, the ability to work in a high volume fast paced environment, professional telephone manner, and the use of proper grammar.

Responsibilities
- Answer approximately 75 incoming customer calls received thru ACD system daily.
- Provide customers with information requested through verbal or written correspondence and maintain accurate records (i.e. balance statements, documents copies, and account history).
- Direct calls or correspondence to proper departments in event information is not available or requires research
- Take mortgage payments over the phone, respond to inquiries regarding hazard and flood insurance issues and disbursements, respond to inquiries regarding tax issues and disbursements.
- Review and explain escrow disclosure statements (i.e. account shortages and overages).
- Discuss and respond to inquiries regarding loan types and terms (i.e. VA, FHA, Conventional, ARM).
- Maintain and process request for addition/changes/deletion of customer names from account record by ensuring that proper documentation is received and investor guidelines are met
- Respond to the needs of customers who are not satisfied with assistance provided by Customer Service Representative.
- Assist overflow with difficult calls.
- Other duties as assigned.
Schedule: Monday – Friday: 8:30am – 5:30pm

Qualifications
Basic Qualifications
- High School diploma, GED, Equivalent Certification, or military experience
- A Bachelor’s degree or 6 months of Financial Services experience
- Proficient with Microsoft Office

Preferred Qualifications
- Bilingual - fluent in Spanish (speak, read, and write)
- At least 6 months of mortgage or financial services customer service experience
- At least 6 months of experience in a high volume fast paced customer service environment

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Call Center and Customer Service
Primary Location: United States-Texas-Plano-DFW-Plano People Center Bldg 3 (31063)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Sun, 19 May 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/Plano-Mortgage-Customer-Service-Rep-I-Job-TX-75023/2605362/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Mortgage-Customer-Service-Rep-I-Job-TX-75023/2605362/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
This resource is responsible for being the primary Digital team point of contact for Financial Services (Home Loans, Home Equity, Auto & Consumer Lines and Loans). This is a high visible position, tasked with partnering with the line of business (LOB) executives and product teams to ensure they are leveraging the digital sales and servicing channel to optimize the customer experience while also supporting the business goals.

The Financial Services teams currently provide a number of different products and services through the digital channel to their customers. To do so they leverage a number of different internal and external technology systems, this role will focus on developing plans based to the business strategy that evolve the end-to-end digital customer experience; Specific accountabilities include:

Responsibilities:

- Accountable for digital channels/UI sales and servicing performance

o Set digital navigation and UI standards

o Create detailed UI designs and author detailed requirements based on LOB business requirements

o Integrate with IT release management

o Operational execution for digital channels

- Act as the customer and integrator for enterprise-wide digital experiences (e.g. Portal, Homepage, Product Pages, Sign On, Account Summary, etc.)

- Develop success metrics to evaluate future programs

- Work with events teams to support execution of programs

- Work with Brand team to create standards for experiences

- Ensure executives are appropriately aware of progress against key metrics, future plans and timelines and issues or critical decisions

- Manage associate(s) that will handle day-to-day event administration and prepare them for success in their current and future roles at the company

Qualifications
Basic Qualifications:

- Bachelors degree
- 10+ years of event/project management experience
Preferred Qualifications:

- Superior leadership and management experiences
- Excellent relationship management skills and ability to effectively manage and provide exceptional customer experiences in a matrix management environment.

- Digital Financial Services focused on Financial Services experience a plus
- Work with high value clients and sales force
- Proficient in MS Office applications particularly

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Project and Process Management
Primary Location: United States-Texas-Plano-DFW-Plano People Center Bldg 4 (31064)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Sun, 28 Apr 2013 03:00:00 GMThttp://capitalone.jobs2web.com/job/Plano-Director%2C-Digital-Customer-Experience%2C-Financial-Services-Job-TX-75023/2148227/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Director%2C-Digital-Customer-Experience%2C-Financial-Services-Job-TX-75023/2148227/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Capital One is expanding its Home Loans division in Wilmington! Capital One’s entrepreneurial spirit and drive to stand out in the industry has led us to become a Fortune 500 company and one of the most desirable places to work in the country. With an engaging culture, great benefits and a commitment to the communities we serve, Capital One continues to attract top talent in Wilmington and the Greater Philadelphia Area.

If you have a passion for the mortgage business, thrive on a fast-paced environment and are looking for a team atmosphere that encourages success and innovation, Capital One Home Loans may have something to offer you!

Summary:
It is the Sr Assoc Underwriter’s responsibility to ensure that conventional loans are processed and underwritten accurately and while remaining in compliance with company, regulatory and investor requirements. The Sr Associate Underwriter is a partner to sales, processing and closing by helping to deliver an excellent customer experience.

Specific Responsibilities:
- Determine qualifying income for the most complex applicants including Self Employed (All Tax Returns)
- Review complex income documentation such as personal and business tax returns
- Review complex asset statements
- Review the most complex appraisals including multi-family
- Ability to underwrite FHA/VA loan requests
- Highest level of risk assessment
- Ability to restructure loans recommended for denial and present counter-offer which fully complies with guidelines at an acceptable level of risk
- Ability to disposition loan files outside of standard underwriting guidelines
- Review Co-Op, CEMA and Bond Loans

Qualifications
Basic Qualifications:
- High School Diploma, GED or equivalent certification
- 4 years of experience in automated underwriting systems to include FNMAs Desktop Underwriter and FHLMCs Loan Prospector
- 4 years of experience underwriting/knowledge of FNMA/FHLMC/FHA/VA programs and underwriting guidelines, as well as those of other conventional investors, state/local bond programs and private mortgage insurers

Preferred Qualifications:
- Bachelors Degree in business or related field
- 5 years Mortgage Underwriting experience
- 5 years of mortgage experience
Analytical ability to consider consequences of Loan credit guidelines

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Mortgage
Primary Location: United States-Delaware-Wilmington-New Castle-Wilmington Plaza (18222)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Sun, 19 May 2013 02:59:00 GMThttp://capitalone.jobs2web.com/job/Wilmington-Retail-Mortgage-Underwriter-%28DE-Certified-&-Conventional%29-Job-DE-19801/2379776/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Wilmington-Retail-Mortgage-Underwriter-%28DE-Certified-&-Conventional%29-Job-DE-19801/2379776/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS