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Description
Level: Manager

The associate provides daily operational engineering support and implementation of the specific enterprise network initiatives within Data Network Operations for the purpose of providing consistent operations and infrastructure resiliency across technology suppliers that align with strategic business direction. This position is responsible for adhering to the engineering design standards, implementation of enterprise-wide network technology infrastructure and executing against break-fix remediation efforts as it aligns to the ITIL model. Associate is a key player and manages the work of technical service providers to achieve operational continuity across multiple technology infrastructures.

Responsibilities:

-3rd level operational support for High-Severity incidents and high risk (severity 4) issues to remediation including On-Call support
-Pivotal technical person to drive Problem Management and chronic operational problems by providing analytical triaging, technical support and managing service providers towards root cause
- Drive and technically support operational infrastructure (design, installations, configurations, maintenance) upgrades and service improvements.
- Key resource to execute against security and compliance adherence from vendor and security standards bet practices
- Provide daily operation support on all incident including cross-departmental challenges.
- Support technical operational intakes request (HPSM quotes & MACD)
- Daily interactions with our service providers to technically support SLA Delivery, RFP, SOW, POC, etc.

Qualifications
Basic Qualifications:

- 5 years equivalent work or military experience
- 5 years combined experience in technical design, implementation and support of medium to large IT Data Center operations
- 5 years experience in all aspects of Data Networking

Preferred Qualifications:

- 6+ years combined experience in technical hands-on design, implementation and support of medium to large IT Data Center operations
- 6+ Years experience in all aspects of Data Networking such as:
- Network certifications: CCNA, CCDA or CCNP
- IP routing protocols: BGP,EIGRP,OSPF,IP Multicast or MPLS
- Network protocols: TCP, UDP, HTTP, FTP, IMAP, SNMP & DNS, HSRP, EtherChannel, STP, QoS
- 6+ Years experience in all aspects of Data Security such as:
- Cisco CCSP, CheckPoint CCSE or CISSP certification
- Security protocols: SSH, HTTP/STTPS, FTP/SFTP, SMTP or Telnet
- Analyze Capture/ Traces against OSI Model
- Knowledge of Multilayer traffic filtering & vulnerability remediation
- Cisco ASA/Check Point /VPN- F5/Nortel/Proxy appliances- BlueCoat
- Physical layer: Carrier demark, Ethernet, optical OCx, SONET, T1/T3, and trunking
- 3+ years experience in adherence to ITIL processes

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Information Technology
Primary Location: United States-Virginia-Glen Allen-Richmond-Knolls II (12036)

Other Locations:United States-Texas-Plano-DFW-Plano Data Center (31007), United States-Virginia-McLean-Fairfax Co-McLean (12091)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Thu, 02 May 2013 03:00:00 GMThttp://capitalone.jobs2web.com/job/Glen-Allen-Data-Network-Operations-Tier-3-Engineer_Data-Network-Job-VA-23058/2306210/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Glen-Allen-Data-Network-Operations-Tier-3-Engineer_Data-Network-Job-VA-23058/2306210/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Middleware Platform team within Capital One, manages multiple real-time integration technologies for the enterprise. We are looking for a strong technical candidate with good experience in working with IBM Data Power/XML Gateway and MQ technologies. Selected candidate will be responsible for managing the Data Power platform and supporting various customer groups.

Responsibilities:

- Analyze and document requirements for line of business projects and critical cooperate initiatives.

- Design and document complex technical solutions

- Develop and implement solutions in Pre-Production environments

- Document and automate deployment procedure for Production Support team

- Develop and improve solutions for monitoring production availability, performance and capacity.

- Provide troubleshoot support for Tier1 & Tier 2 teams.

Qualifications
We will hire new college graduates and we WILL SPONSOR VISAS for this role.

Basic Qualifications:

- Bachelors degree in Information Systems or related disciplaine

- 1+ year development experience using XSLT, Java, and scripting (shell, perl or Python). Experience during college counts as well. * 1+ year of experience with Internet technologies: TCP/IP, HTTP, SSL, WebServices, REST API

- Familiarity with hardware infrastructure (servers, load balancer, networks, etc.)

- Strong communication and influencing skills

Preferred Qualifications (All of the above, plus the following):

- Experience in information security:PKI, PCI

- 1+ year of administrative experience on IBM DataPower XI50/XI52/XC10

- 3 years of development experience on ESB platforms (prefer IBM DataPower, or other COS products)

- 1 year development experience using IBM MQ

No agencies please.

Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Information Technology
Primary Location: United States-Texas-Plano-DFW-Tollway I (31002)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Mon, 22 Apr 2013 03:00:00 GMThttp://capitalone.jobs2web.com/job/Plano-IBM-DataPower-Integration-Developer-Job-TX-75023/2345849/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-IBM-DataPower-Integration-Developer-Job-TX-75023/2345849/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Are you inspired by leading test strategies across multiple projects and initiatives? Are you ready to work in an organization that rewards excellence through a great compensation and benefits package? If so, don’t miss this chance to work as a Senior Testing Specialist for one of the largest banks in the country!

As a Senior Testing Specialist at Capital One you will have the opportunity to work alongside some of the best talent in the industry in developing test scenarios for unit, process, function, integration and acceptance testing. You will define and maintain test system configurations and perform test executions while writing test scripts for complex, integrated systems.

Responsibilities:
- Establish goals and objectives for appropriate testing cycles
- Define and manage software test environments
- Define and maintain test standards and quality assurance tasks
- Participate in the development and implementation of structured testing concepts, methodologies and automated testing tools.
- Implement test processes on projects, write test plans, procedures and scripts, and analyze test results.
Do you thrive on interpreting requirements based on business needs and consulting on best practices in regard to functional architecture? As our next Senior Application Developer you will lead either a team or a specific technology, facilitating strong partnerships to drive project and service delivery. As part of this role, you will be deeply involved in testing, training and implementation of applications. Cross functional leadership and organizational agility are a must!

Essential Functions
- Experience designing and developing automated repeatable performance tests from the ground up.
- Hands on experience with automated performance testing tools like HP LoadRunner, LoadUI and JMeter.
- Ability to code complex scripts using HTTP, Web, Web Services, Click and Script, True Client and Citrix protocols.
- Ability to setup complex test scenarios to model production workloads.
- Ability to monitor JVMs, analyze heap dumps, analyze queries and memory profiling.
- Ability to monitor and collect result data, analyze and pinpoint bottlenecks and guide developers and other in fixing performance issues.
- An understanding of mobile and web technologies such as HTML, JavaScript, JSP, ASP and Web 2.0 technologies.
- Understanding of the TCP/IP stack and presentation layers.
- Database knowledge (Oracle/ MS SQL Server); ability to write complex SQL queries and understand data relationships.
- Develop and maintain repeatable and scalable performance test suites that can be executed on a daily basis
- Plan, design, execute and maintain different types of performance tests like load, stress, endurance, spike, capacity etc.
- Work with operations and capacity teams to gather production data to create workload models.
- Develop performance test plans based on discussions with technical and non-technical stakeholders.
- Participate in planning discussions with development and QA teams.
- Result analysis and metrics reporting to technical and non-technical stakeholders.

Technical Skills and Abilities
- HP Performance Testing Tools (LoadRunner, Performance Center)
- LoadUI Pro and SOAP UI Pro
- Diagnostic Tools: HP Diagnostics, DynaTrace or any other APM tools like OPNET, AppDynamics etc
- Other Tools: JMeter, loadUI, Quality Center, HP ALM
- Shunra WAN Emulation Tools (ex. VED for HP, VE Suite)
- Technologies: Java, .Net, Unix, Oracle, SQL Server, VMWare, PROFILE, Weblogic, IIS

Qualifications
Basic Qualifications:
- Bachelors Degree or military experience
- 2 year of experience in Performance Validation
- 1 years of experience as a Performance Validation Lead

Preferred Qualifications:
- Bachelors Degree in Computer Science or Information Systems
- Software testing certification. Automation certification, Winrunner, QTP, Loadrunner, Project Management
- 7 year of experience in Performance Validation
- 2 years of experience as a Performance Validation Lead

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. No agencies please.

Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Information Technology
Primary Location: United States-Delaware-Wilmington-New Castle Co DE-ING Spaarpot (18052)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Wed, 08 May 2013 02:59:00 GMThttp://capitalone.jobs2web.com/job/Wilmington-Testing-Specialist%2C-Master-%28Performance-Testing%29-Job-DE-19801/2538681/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Wilmington-Testing-Specialist%2C-Master-%28Performance-Testing%29-Job-DE-19801/2538681/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Department Marketing Statement:
The Work at Home Core and Heavy Spend Service departments are focused on rewarding and engaging customers by providing them with consistent high quality service experiences. The queues consist of fully empowered agents to assist in one call resolution by promoting a customer first culture.

Job Description:
These exciting part-time servicing positions allow agents to work from home while offering the opportunity to be part of a high quality servicing environment that is looking to make the customer experience simple, yet effective, while minimizing customer effort. Associates will be responsible for fielding inbound calls, answering questions, providing an unmatched customer experience, and handling customer concerns through one call resolution. The agent will also be asked to assure speedy resolution of issues utilizing all available channels. Associates will utilize a variety of tools to quickly service the account and will inform and educate customers to help them make well-informed decisions essential to utilizing their credit card. In addition, listening skills are critical such that effective use of information that is “heard” is fully leveraged.

Success in this role requires the following:
- Passionate customer service advocate
- Strong time management and multi-tasking skills
- Ability to troubleshoot basic computer issues
- Ability to be self-motivated and operate autonomously in a quiet, remote work environment
- Capable of working through changes and challenges to achieve the desired result

- Possess strong decision making ability and pay close attention to detail

Work at Home Additional Information:

- Need to be onsite in Tampa, FL for Training full-time. Training will be 6-7 weeks (onsite and virtual) before beginning part time schedule. Training is Monday-Friday 8:00 am -5:00 pm

- Hours of operation are 24 hours/day, 7 days/week

- There will be set schedules working approximately 30 hours a week. Schedules are a one year commitment.

- May be requested onsite after training at times for future business needs

- Requires a home office environment that is free from background noise and distractions

- A high speed broadband internet service provider is required in the home office space (No dial up or Satellite internet service providers). A hardwired internet connection is required upon start to perform the duties of this job.

- Internet service provider speed/bandwidth of 756kb per second or higher is required. Please contact your internet service provider for confirmation.

– Please check your internet service provider speed/bandwidth here, http://www.speedtest.net/
- A dedicated home telephone line is required upon start to perform the duties of this job
- Ability to sit in front of a PC monitor for extended periods of time
- Strong independent problem skills required to trouble shoot technical issues as well as provide exceptional customer service

Qualifications
Basic Qualifications:
- At least a High School diploma, GED or equivalent, or Military experience
- At least 2 years customer service experience OR at least 6 months work at home/virtual working experience

Preferred Qualifications:
- College degree
- Small Business experience (Owned, Operated, or Worked for a Small Business)
- Knowledge of the financial and credit industry
- Superior rewards knowledge
- Excellent grammar, verbal, and vocal skills
- Exceptional listening, questioning and call control techniques

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Call Center and Customer Service
Primary Location: United States-Florida-Tampa-Tampa-Renaissance Park III (42007)
Schedule: Part-time
Travel: No

Job Posting:
Unposting Date:]]>Fri, 10 May 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/Tampa-Part-Time-Work-At-Home-Customer-Service-Specialist-Job-FL-33601/2593045/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Tampa-Part-Time-Work-At-Home-Customer-Service-Specialist-Job-FL-33601/2593045/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Department Summary
The Information Technology Department delivers superior customer experiences through the development and support of front and back office systems while focusing on IT's four core values: Partnership, Excellence, Innovation, and Efficiency
Responsibilities for Core Middleware team include product development, platform and vendor management, integration support for vendor applications, development and enhancements of middle tier infrastructure. Core Middleware team provides expertize on all framework level functionalities for middle tier application, such as connection pooling, messaging patterns, service componentization, service layer standardization, service monitoring, development and evaluation of tools leading to improved middleware services and security.

Job Summary
The Testing Specialist, Master will be the QA Process Champion leading the QA methodology and test automation strategy. The Testing Specialist, Master will identify and implement best of breed testing strategies and tools to optimize automated tests while ensuring high-quality defect-free code. The Testing Specialist, Master will provide mentoring, guidance, and perspective to other QA personnel. As a member of the Delivery Services team they will educate others regarding test quality management issues and champion the Quality Assurance teams.

Responsibilities
- Build and manage the overall test process, according to the Agile Scrum methodology.
- Report on progress of the test process.
- Ability to manage change during the test process.
- Continuously evaluate and recommend improvement to overall test processes.
- Identify and evaluate tools to support the QA function executing proof of concepts where appropriate.
- Develop automated testing strategies and plans for the enterprise.
- Develop and maintain Master Test Plan strategy and the Test Driven Development process.
- Lead and define test strategies across multiple teams.
- Lead implementation of automated testing strategy.
- Lead TDD (Test Driven Development), Functional / Integration, Regression, and UAT Testing initiatives.
- Prepare, specify, and execute test cases and scenarios using Quality Center.
- Provide internal Quality Assurance to IT Development for Infrastructure projects.
- Identify and report project risks early in the development effort.
- Control and manage daily test activities through daily Agile Scrum ‘stand-up’ meetings.
- Manage Day-to-Day activities and schedules.
- Providing mentoring and direction to the Test Analysts.

Qualifications
Basic Qualification
- At least an Associate Degree.
- At least 3 years of experience in Automation Testing

Preferred Qualifications
- B.S. Degree, Computer Science, MIS or related work experience.
- 4+ years’ experience participating in complex test programs.
- At least 8+ years’ experience in Software Quality Assurance or Software Development Test Analysis.
- At least 4+ years’ experience with Quality Assurance and Software Testing Tools. - MUST have at least 2+ years’ experience working in an Agile Scrum environment / methodology.
- MUST have at least 2+ years’ experience in TDD (Test Driven Development) writing and executing J-Unit tests.
- MUST have at least 2+ years’ experience with Automated Testing Tools (Fit, FitNesse, Quick Test Professional and Load Runner)
- Work with Infrastructure teams and developers to effectively understand the environment changes and accordingly create test plans for projects like: Windows Active Directory Upgrade, LINUX Migration, Replacing IBM MQ with JBOSS Messaging, Website Security vulnerability remediation, Browser application compatibility remediation etc
- Experience designing and creating test suites for projects which do not necessarily have any front end associated Ex:- Upgrading Apache
- Experience creating test suites with tools like Selenium, FitNesse and SOAPUI(Web services Testing)
- Knowledge of software development life cycle and processes for quality assurance guidelines
- Knowledge of quality assurance methodologies
- Knowledge of quality philosophies, principles, methods, tools and standards of software development and testing (software estimation techniques, risk assessment and management, configuration management and change control, software tracking constructs)
- Knowledge of Mercury tools such as Test Director, Win Runner, Quick Test Professional and Load Runner.
- Knowledge of Internet protocols and technologies (Http, TCP/IP, DNS, FTP, etc.)
- Knowledge of XML-based technologies, and encryption programming (SSL, etc.) - Knowledge of Windows and UNIX environments including AIX and / or HP-UX and Linux
- Knowledge of object oriented programming, C++ and Java
- Knowledge of build technologies Ant, Maven, Anthillpro
- Knowledge of n-tier architecture
- Knowledge of the disciplines of Software Engineering with emphasis on testing
- Experience testing Client/Server and Web software
- Knowledge of Internet and enterprise software technologies including web and application servers
- Efficiency in the use of Microsoft Office (Word, Excel, Access, Project, Visio)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. No agencies please.

Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Information Technology
Primary Location: United States-Delaware-Wilmington-New Castle Co DE-ING Spaarpot (18052)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Sun, 28 Apr 2013 03:00:00 GMThttp://capitalone.jobs2web.com/job/Wilmington-Lead-Automation-Testing-Job-DE-19801/2101049/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Wilmington-Lead-Automation-Testing-Job-DE-19801/2101049/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Servicing Department Marketing Statement:

If you’ve been looking for a different kind of company then you’ve come to the right place. At Capital One, you’ll find energized, positive people all working together to accomplish one goal – customer satisfaction. At one of the “100 Best Companies to Work For,” you’ll also see a rewarding work environment where your ideas really can make a difference. With many opportunities to develop new skills and great benefits like educational assistance available, you’ll wonder what took you so long to get here.

Join a group of enthusiastic problem solvers who handle complex challenges on the front line of our business, helping our customers with their financial life. Our associates focus on achieving excellence while doing the right thing by our customers.

The Role:

Are you looking for an opportunity to join a Fortune 500 Company? Are you interested in a company that provides mentors that help you excel in your career? Are you looking for an opportunity that will afford you the opportunity to have flexibility and work/life balance? Are you passionate about taking care of your customers and confident in your communication skills? Are you looking to join a team of the most talented Customer Service Associates in the nation? Are you looking for all the above AND interested in working from the comfort of your own home? If you said yes to these questions, then this is the position for you!

Capital One has expanded our Customer Service positions to a Work at Home role. We are looking for agents that demonstrate self motivation, strong communication and time management skills, as well as a positive attitude to join our amazing Work at Home Team. This is an exciting part time opportunity for the right candidate to provide an unmatched experience to our loyal customers through one call resolution.

All of our part time associates are eligible for Capital One’s benefits package that is unmatched throughout the industry. You would be able to receive your 401(k) retirement saving plan and tuition reimbursement immediately. Paid time off and medical benefits are available after 6 months of employment. Capital One also offers very competitive pay with monthly bonus incentives. Our Work at Home team prides itself on providing engagement opportunities for all of its associates such as quarterly team outings, monthly contests, and volunteer opportunities.

Responsibilities for this role:

- Understand and answer account specific questions; deliver exceptional quality service by utilizing all available channels and going above and beyond on every call

- Educate customers on the utilization of Capital One’s credit cards, rewards services, continued loyalty, and spend, and ability to translate customer behaviors into recommendations for card use and new card acquisition

- Capable of and comfortable with working through challenges to achieve the desired result.

- Comfortable with change

- Proficiency with Microsoft products (Word, Outlook)

- Able to troubleshoot basic computer issues

- Thrives in a self-paced environment

- Able to operate independently and maintain a quiet, remote work environment.

- Provide feedback to managers to help enhance the customer experience.

Work at Home Additional Information:

- Need to be onsite in Richmond VA for full-time training 4-6 weeks before beginning part time schedule. Training is Monday-Friday 8:00 am - 5:00 pm
- Hours of operation are Monday - Friday 8:00 am - 12:00 am & Saturday - Sunday 9:00 am - 10:00 pm

- There will be set schedules working approximately 30 hours a week. Schedules are typically a one year commitment. However, business need drives how schedules are created and are subject to change.

- May be requested onsite after training at times for future business needs
- Requires a home office environment that is free from background noise and distractions

- A high speed broadband internet service provider is required in the home office space (No dial up or Satellite internet service providers). A hardwired (no wireless) internet connection is required upon start to perform the duties of this job.
- Internet service provider speed/bandwidth of 756kb per second or higher is required. Please contact your internet service provider for confirmation that you can meet these requirements.

– Please check your internet service provider speed/bandwidth here, http://www.speedtest.net/
- A dedicated home telephone line is required upon start to perform the duties of this job
- Flexibility for scheduling based upon business needs
- Ability to sit in front of a PC monitor for extended periods of time

Qualifications
Basic Qualifications:
- High School Diploma, GED or Equivalent Certification

Preferred Qualifications:
- College degree
- Two years customer service experience
- Knowledge of the financial and credit industry
- Excellent grammar, verbal and vocal skills
- Exceptional listening, questioning and call control techniques

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Call Center and Customer Service
Primary Location: United States-Virginia-Glen Allen-Richmond-Knolls 4 (12021)
Schedule: Part-time
Travel: No

Job Posting:
Unposting Date:]]>Wed, 24 Apr 2013 03:00:00 GMThttp://capitalone.jobs2web.com/job/Glen-Allen-Part-Time-Work-At-Home-Customer-Service-Associate-Job-VA-23058/2443447/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Glen-Allen-Part-Time-Work-At-Home-Customer-Service-Associate-Job-VA-23058/2443447/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS