http://capitalone.jobs2web.com/feeds/payment-posting-Dallas-TX-jobs/ Custom RSS Feed for payment-posting-Dallas-TX-jobs Wed, 22 May 2013 16:44:02 GMT en-us http://capitalone.jobs2web.com/feeds/payment-posting-Dallas-TX-jobs/ 720
Description
Responsibilities:

Deficiency Recoveries is responsible for providing excellent customer service in a production environment by negotiating payoffs, settlements, and payment plans for customers who have balances remaining after repossession or Total Loss.

Responsibilities will include servicing inbound customer calls to answer account level questions, negotiate payments, and route calls to appropriate parties. They also include managing work list(s) to perform outbound call attempts on deficiency accounts to negotiate payment arrangements, settlements, or payoffs.

Qualifications
Basic Qualifications:

- High School Diploma

- 1 year experience in collections

- 1 year experience in auto finance

Preferred Qualifications:

- Previous rating Above Strong

- 2 years experience in collections

- 2 years experience in auto finance

- Bachelor's Degree or Military Service

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Call Center and Customer Service
Primary Location: United States-Texas-Plano-DFW-Tollway 2 (31004)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Mon, 22 Apr 2013 03:00:00 GMThttp://capitalone.jobs2web.com/job/Plano-Senior-Operations-Production-Coordinator-Job-TX-75023/2340376/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Senior-Operations-Production-Coordinator-Job-TX-75023/2340376/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Associates handle inbound or outbound calls with customers whose balances have charged off. Associates should help customers with payment arrangements that relieve them of outstanding debt balances with the company. They may do so through payment arrangements, settlements, or other tools appropriate to the situation. The goal is to help our customers find a way to move past their existing debt and get on the road to building back their credit.

Responsibilities:
- Manage inbound and outbound recovery calls
- Perform account level research
- Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities even though the account has charged off
- Become familiar with and follow Company guidelines and procedures (CBTs, training, timecards, e-mail, training, etc)
- Attend team meetings
- Update account info and complete appropriate documentation to ensure accurate records

Hours of job will be 10am-7pm.

Qualifications
Basic Qualifications:
1 year experience Call Center or Loss Mitigation
High School Diploma or GED
1 year experience with Microsoft Office products

Work 10am -7pm shift

Preferred Qualifications:
2 years call center or Loss mitigation experience
1 year highest risk loss mitigation experience in Financial services or banking (repo, skip, recovery, loan modifications)
2 years experience with Microsoft Office products
3 years post-high school education, Associate Degree, or Bachelor’s Degree

At this time, Capital One will not sponsor a new applicant for employment
authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Call Center and Customer Service
Primary Location: United States-Texas-Plano-DFW-Tollway I (31002)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Fri, 03 May 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/Plano-Sr_-Recovery-Coordinator-Job-TX-75023/2579830/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Sr_-Recovery-Coordinator-Job-TX-75023/2579830/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Responsible for calling significantly delinquent customers and arranging for payments. Works with vendors to ensure Capital One collateral is located and retrieved from customers that are unwilling to pay. Main objective of the role is to resolve customer delinquency and avoid repossession of the collateral.

Responsibilities:
Negotiates payment arrangements from significantly delinquent customers.
Works with vendors to ensure Capital One collateral is located and retrieved as necessary
Utilizes skip tracing tools to locate customers successfully
Uses queue management skills to in order to work an assigned group of accounts

Hours of position: Tuesday - Saturday 8am- 5pm

Qualifications
Basic Qualifications:
High School Diploma, GED or Equivalent Certification
1 year of experience in Customer service

Preferred Qualifications:
2 years post-high school education or Associate Degree

1 year experience Call Center or Loss Mitigation
1 year experience with MS Office products
2 years experience in heavy customer contact environment

Must be able to work Tuesday - Saturday

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Auto Finance
Primary Location: United States-Texas-Plano-DFW-Tollway 2 (31004)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Fri, 03 May 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/Plano-Repo-Associate-Job-TX-75023/2579836/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Repo-Associate-Job-TX-75023/2579836/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Summary:
Do you want to be part of a fast-paced, client-centric and strategically growing business? If so, Capital One Commercial Banking wants you to join our talented group!

On the Commercial Banking team, you’ll find energized, positive people rolling up their sleeves to deliver value-added solutions, products and services for our clients. At one of the “100 Best Companies to Work For,” you can look forward to coming to work every day with a team of people that are committed to excellence and doing the right thing.

The entry-level Private Banking Portfolio Manager will actively monitor the bank’s credit exposure to a portfolio of Private Banking loans and identifies and works to resolve credit issues within the assigned loan portfolio. Monitoring includes requesting and reviewing updated financial statements and other financial data; assuring compliance and testing of loan covenant requirements; monitoring payment delinquencies for assigned loans; monitoring valuation of liquid collateral assets; and assuring compliance with on-going bank policy requirements. Additional responsibilities as noted below.

Responsibilities:
- Complete pre-work required for new Private Bank loan transactions including, but not limited to gathering financial information from borrowers, setting up an underwriting file, compiling existing loan and deposit account information and requesting various consumer and business credit reports
- Monitor assigned Private Banking loan portfolio and address and resolve issues to maintain quality of credits
- Actively maintain loan portfolio of consumer and/or commercial loans as assigned
- Monitor credit status and quality of loans on a regularly scheduled basis, including regularly communicating with the relationship manager regarding the financial health of the borrower
- Track covenants, compliance issues, and past due payments through the life of a loan, including working with the relationship manager or borrower to resolve any addressable issues to include borrowing base compliance
- Follow-up for financial statement reporting with borrower and relationship manager with ability to use financial spreading software to input this information.
- Perform annual, quarterly, or more frequent reviews (depending on the risk rating and type of loan) to assess the risks associated with the borrower and the credit
- On a continuous basis, work with the relationship manager, underwriter and borrower to address problems, delinquencies, or other changes in financial status
- Analyze and synthesize data to assess credit risk of portfolio loans
- Assess value and risk associated with any collateral used to back the loan
- Synthesize and communicate results of analysis to involved parties (e.g., relationship manager, credit officer, borrower)
- Present analysis regarding reviews and quarterly monitoring forms to relationship managers, credit officers, and other approval authorities, as needed
- Distribute results of analyses so as to ensure accurate coding of pertinent loan data on the Bank's core systems.
- Assist and coordinate with relationship manager, client and loan administration the documentation and closing process
- Perform quality review of closed loans and closing process and report any discrepancies identified and establish loan monitoring requirements of all closed commitments
- Participate and contribute to special projects and activities that may arise unexpectedly from time to time.

Qualifications
Basic Qualifications:
- Bachelors degree
- 2 Years training in financial statement, lending analysis, underwriting or loan review preferred can be substituted in a related analytical capacity.
- Proficiency in Microsoft Office

Preferred Qualifications:
- Bachelors degree in business, accounting or finance with a minimum GPA of 3.0.
- Consumer and/or commercial lending or underwriting experience preferred.
- Demonstrated ability as an independent thinker who is able to exercise sound judgment in relation to credit risk management and banking transactions.
- Strong verbal and written communication skills developed from prior customer service experience.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Business and Commercial Banking
Primary Location: United States-Texas-Dallas-DFW-Plaza of the Americas (31012)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Sun, 19 May 2013 05:00:00 GMThttp://capitalone.jobs2web.com/job/Dallas-AVP-Portfolio-Manager-I-%28Dallas%29-Job-TX-75201/2605366/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Dallas-AVP-Portfolio-Manager-I-%28Dallas%29-Job-TX-75201/2605366/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
About Us
Join one of Capital One’s newest and fastest growing lines of business -- Capital One Home Loans. Here, you’ll find energized, positive people all working together to accomplish one goal – customer satisfaction. At one of the “100 Best Companies to Work For,” you’ll also see a rewarding work environment where your ideas really can make a difference. With many opportunities to develop new skills and great benefits like educational assistance available, you’ll wonder what took you so long to get here.

Be part of a group of enthusiastic problem solvers who handle complex challenges on the front line of our business, helping our customers with their financial life. Our associates focus on achieving excellence while doing the right thing by our customers.

Summary
The Principal Servicing Loan Ops Coordinator is responsible for complex payment research, training of staff on MSP, and ability to assist with various functions within department. The coordinator must maintain a working knowledge of Government regulations, compliance and be able to assist in making changes to processes and procedures when changes occur. The coordinator will have the ability to handle multiple tasks accurately and efficiently and yet be flexible enough to change job focus quickly. The Principal Servicing Loan Ops Coordinator performs his/her duties with limited supervision, a high level of accuracy, and is able to handle extensive complex research to identify misdirected payments and resolve errors.

Responsibilities
- Research payment inquiries
- Assist with updating procedures
- Responsible for working with Processors to clear all outages within guideline standards
- Helps in training new hires into the department as well as ongoing training needs
- Thorough understanding of the bank's policies, procedures and practices that impact the cash function
- Working knowledge of the various types of loan documents associated with loans
- Knowledge of loan accounting systems
- Train other associates on team tasks
- Participant in ad hoc projects
- Assist Supervisor with QA functions as needed
- Process various forms of loan maintenance
- Apply loan payments and payoffs
- Other duties as assigned

Skills
- Strong organizational skills and must be detail oriented
- Ability to effectively manage time
- Ability to work independently and in a team environment
- Excellent verbal and written communication
- Excellent interpersonal skills

Qualifications
Basic Qualifications
- High School diploma, GED, equivalent certification, or military experience
- Bachelor’s degree or at least 2 years of Financial Services experience
- Proficient with Microsoft Office

Preferred Qualifications
- At least 2 years of experience processing and posting payments
- At least 2 years of experience in Mortgage Servicing
- Proficient with MSP or ALS

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Mortgage
Primary Location: United States-Texas-Plano-DFW-Plano People Center Bldg 3 (31063)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Wed, 01 May 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/Plano-Principal-Servicing-Loan-Ops-Coordinator-Job-TX-75023/2575094/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Principal-Servicing-Loan-Ops-Coordinator-Job-TX-75023/2575094/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
About Us
At Capital One, we march to a different beat! While we may be a top-10 bank by deposits, we operate and innovate with the vigor of a start-up. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers.

Capital One has celebrated milestones, including:
- Top-10 bank by deposits
- 148 on the Fortune 500
- 1,000 bank branches
- 2,200 ATM locations
- More than 31,500 associates globally
- 50 million customer accounts

We’re excited to be growing and hiring across the country to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped changed our industry for the better.

There’s no place like home. And there’s definitely no place like the Capital One Home Loans team!

In our division, we’re committed to helping people achieve their dreams of home ownership with 5-star service and impressive professional skills. If you’re passionate about working with people, have a drive to provide world-class customer satisfaction, and thrive in a fast-paced work environment, then we’re looking for you. At one of the “100 Best Companies to Work For,” you’re sure to come to work every day with the promise of a new challenge and excitement of a hard-working team.

Summary
The Sr. Servicing Cash Ops Coordinator is responsible for complex payment research, training of staff on MSP, and ability to assist with various functions within department. The Coordinator must maintain a working knowledge of Government regulations, compliance and be able to assist in making changes to processes and procedures when changes occur. The Coordinator will have the ability to handle multiple tasks accurately and efficiently and yet be flexible enough to change job focus quickly. The Sr. Servicing Cash Ops Coordinator performs his/her duties with limited supervision, a high level of accuracy, and is able to handle extensive complex research to identify misdirected payments and resolve errors.

Responsibilities
- Research payment inquiries
- Assist with updating procedures
- Responsible for working with Processors to clear all outages within guideline standards
- Helps in training new hires into the department as well as ongoing training needs
- Thorough understanding of the bank's policies, procedures and practices that impact the cash function
- Working knowledge of the various types of loan documents associated with loans
- Knowledge of loan accounting systems
- Train other associates on team tasks
- Participant in ad hoc projects
- Assist Supervisor with QA functions as needed
- Process various forms of loan maintenance
- Apply loan payments and payoffs
- Other duties as assigned

Skills
- Strong organizational skills and must be detail oriented
- Ability to effectively manage time
- Ability to work independently and in a team environment
- Excellent verbal and written communication
- Excellent interpersonal skills

Qualifications
Basic Qualifications
- High School diploma, GED, equivalent certification, or military experience
- Bachelor’s degree or 1 year of Financial Services experience
- Proficient with Microsoft Office

Preferred Qualifications
- At least 1 year of experience processing and posting payments
- At least 1 year of Mortgage Servicing experience
- At least 1 year of experience working with MSP

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Mortgage
Primary Location: United States-Texas-Plano-DFW-Plano People Center Bldg 3 (31063)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Sun, 19 May 2013 05:00:00 GMThttp://capitalone.jobs2web.com/job/Plano-Sr_-Servicing-Cash-Ops-Coordinator-Job-TX-75023/2605377/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Sr_-Servicing-Cash-Ops-Coordinator-Job-TX-75023/2605377/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Summary:
Do you want to be part of a fast-paced, client-centric and strategically growing business? If so, Capital One Commercial Banking wants you to join our talented group!

On the Commercial Banking team, you’ll find energized, positive people rolling up their sleeves to deliver value-added solutions, products and services for our clients. At one of the “100 Best Companies to Work For,” you can look forward to coming to work every day with a team of people that are committed to excellence and doing the right thing.

The incumbent is responsible for evaluating commercial loan applications for new loan facilities, as well as for processing loan renewals and extensions, all in accordance with business unit standards. Additional scope of responsibilities includes performing due diligence and gathering information as necessary to make sound lending decisions. The incumbent will also perform other duties as necessary to support the goals and objectives of the Commercial Lending area and the line of business unit.

Responsibilities:
- Structure and underwrite routine to moderately complex credit facilities in a manner which achieves the Banks profitability goals while staying within the Banks risk parameter
- Review and analyze financial statements, tax returns and cash flow statements of Borrowers and Guarantors.
- Understand and employ all policies and procedures of the Bank and the Line of Business.
- Prepare written credit approval memoranda and ancillary forms for routine to moderately complex credit facilities.
- Partner with Loan Administration and outside counsel in the preparation, review and approval of loan documentation to ensure the documents meet agreed upon business terms and satisfy the specific requirements of the appropriate credit approval authority.
- Determine the proper risk rating for all facilities within an assigned loan portfolio and complete the required paperwork for any rating changes.
- Partner with Relationship Managers to cultivate excellent client relationships. Exhibit a sense of urgency towards meeting client requests while also meeting acceptable risk parameters.
- Understand and promote bank products to assist the Relationship Managers in meeting profitability targets.
- Foster an open dialogue and strong working relationship with Risk Management, Loan Administration, Special Assets and other groups that support and review the line of business.
- Remain up-to-date on all bank compliance regulatory policies and procedures and on all pending and proposed regulatory changes affecting bank compliance.

Additional Responsibilities: Commercial Real Estate
- Prepare routine to moderately complex property level pro forma cash flow statements and develop moderately complex property valuations to properly size loan requests.
- Obtain appropriate market information to support the proposed loan
- Possess thorough knowledge of the fundamentals that drive cash flow and values for all commercial property types including office, retail, industrial and apartments.
- Partner with in-house appraisal and engineering staff in ordering and reviewing third party reports such as Appraisal, Environmental and Property Condition Assessments.
- Perform site due diligence, as applicable.
- Partner with Portfolio Management to proactively manage the loan portfolio to identify and address problems to produce timely loan modifications and risk rating changes, as appropriate.
- Complete Annual/Periodic Review, interim financial analysis and associated due diligence.
- Obtain all financial information necessary to properly monitor and assess the risk of the credit.
- Review and reassess Dual Risk Ratings.
- Prepare and reassess Borrowing Base tracking reports.
- Calculating and testing covenant compliance.
- Prepare the appropriate forms for the Vulnerable and Criticized credit meetings.
- Resolve document/covenant issues, including documentation exceptions.
- Contact Borrower for past due payments and overdue financial reporting/document requirements.
- Order and reviewing Field Examinations, Appraisals and Environmentals.
- Timely problem recognition and effectively communicating credit issues with Risk Management and Relationship Management.
- Identify potential structural enhancements in order to improve the credit and reduce risk.
- Attend Bank meetings on Syndicated Credits.

Qualifications
Basic Qualifications:
- Bachelors Degree
- 3 years in commercial banking or related financial industry, with a focus on underwriting and credit statement analysis or 3 years of experience as Commercial Underwriter II

Preferred Qualifications:
- Bachelors Degree with a concentration in business, accounting or finance.
- Ability to write in a concise and clear manner to convey complex information.
- Strong interpersonal skills and ability to communicate effectively.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Business and Commercial Banking
Primary Location: United States-Texas-Dallas-DFW-Plaza of the Americas (31012)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Fri, 17 May 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/Dallas-Vice-President%2C-Commercial-Underwriter-III-%28Dallas%2C-TX%29-Job-TX-75201/2603077/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Dallas-Vice-President%2C-Commercial-Underwriter-III-%28Dallas%2C-TX%29-Job-TX-75201/2603077/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
About Us
Join one of Capital One’s newest and fastest growing lines of business -- Capital One Home Loans. Here, you’ll find energized, positive people all working together to accomplish one goal – customer satisfaction. At one of the “100 Best Companies to Work For,” you’ll also see a rewarding work environment where your ideas really can make a difference. With many opportunities to develop new skills and great benefits like educational assistance available, you’ll wonder what took you so long to get here.

Be part of a group of enthusiastic problem solvers who handle complex challenges on the front line of our business, helping our customers with their financial life. Our associates focus on achieving excellence while doing the right thing by our customers.

Summary
The Sr. Servicing ARM Loan Coordinator works in a fast paced environment with limited supervision. They will be cross-trained on various processes and work with internal business partners to implement smooth process flows and resolve issues. The primary responsibility is to process various documented loan types including; Subordination Agreements, New York Assignments, Partial Releases Requests, Modifications, Subdivision Requests, Easement Requests, LDPRA interest rate adjustments, Assumptions, and Balloon Resets.

Responsibilities
- Process all requests within 10 days of receipt according to specific Policies and Procedures. This includes logging the request on the monthly reports using Microsoft Excel; and preparing the documentation using Microsoft Word software.
- Maintain and update the LPS Servicing software, ensuring system accuracy, within 2 days of receipt of all signed documents. This includes updating the ARM workstation and Payment Schedule systems to reflect any change in interest rate and/or payment information as well as insuring that all modified loan products are set up correctly.
- Answer incoming telephone calls from the Customer Service Overflow Queue.
- Communicate effectively when responding to all verbal and written borrower inquiries. All written correspondence must be answered in writing within 5 days of receipt of a letter. All responses must be reviewed by the Special Loans Manager.
- Research all loan inquiries and perform loan maintenance on the system.
- Meet directly with customers to discuss their loans.
- Complete all tasks as assigned within 5 days of receipt.
- Document online all system maintenance and customer inquiries.
- Review and prepare mortgage payments and fees for posting.
- Review the suspense account daily.
- Report status of workload on a weekly basis to the Special Loans Manager.
- Prepare monthly reports for all responsibilities with in 3 days of month end and distribute to the Special Loan Manager for review.
- Cross train and assist as back up support for all ARM Specialist and Special Loans Processor duties.
- Relate with mortgagors, investors and title companies throughout the various types of Special Loan processing.
- Interact with mortgage banking operations personnel, including various departments within the Mortgage Servicing Division, Shipping, Mortgage Operations and Secondary Marketing.
- Train and assist Customer Service Representatives as necessary.
- Participate in special projects as requested from the Special Loans Manager.

Qualifications
Basic Qualifications
- High School diploma, GED, equivalent certification, or military experience
- At least 1 year of Financial Services experience or Bachelor’s degree
- Proficient with Microsoft Office, including Word and Excel

Preferred Qualifications
- At least 1 year of experience with MSP
- At least 1 year of ARM loan processing experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Mortgage
Primary Location: United States-Texas-Plano-DFW-Plano People Center Bldg 3 (31063)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Sat, 11 May 2013 02:59:00 GMThttp://capitalone.jobs2web.com/job/Plano-Sr_-Servicing-ARM-Loan-Coordinator-Job-TX-75023/2545342/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Sr_-Servicing-ARM-Loan-Coordinator-Job-TX-75023/2545342/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
The Company and Team:

As a Capital One employee you gain an empowering career opportunity and exceptional benefits, but also an invigorating experience. We’re looking for dynamic, energetic people, who are full of ideas and dare to be different. Your voice will be heard and your contributions recognized. If you’re driven by innovation, excellence, and challenge, this is the place for you! Capital One is one of the nation’s top 10 largest banks, with more than 30,000 associates. Each individual contributes a unique ingredient to the company’s success. And we’re still growing! Are you our next team member? Do the right thing, and apply today!

Do you have an eye for detail and enjoy working behind the scenes in an administrative position? Speed, accuracy, and finesse can help boost your performance as a Funding Analyst. As a Funding Analyst, you will review, verify, and process loan documentation to assist Capital One customers. You will make outbound phone calls to gather and verify loan information with customers and other business partners in order to process loan funding, payments, underwriting, and change of ownership. Expect to work in a fun, fast paced environment, where monthly goals are recognized and encouraged.

Responsibilities:
- Gather and verify loan documentation, which could include making outbound phone calls to loan customers and business partners
- Process data entry for loan information
- Handle a case-load of loans to process funding and underwriting, and verification of documentation
- Identify, document, and correct identified errors with loan documentation and loan process and programs
- Ensure accuracy and highest quality assurance standards

A likely match for this position is an energetic and fun individual who has effective communication skills. Strong multitasking, efficient typing, and attention to detail will also serve as valuable skills within this fast-paced position. Individuals who have strengths in quality assurance and process management may also be a solid match. We are seeking positive people, who think problem solving is fun.

Qualifications
Basic Qualifications:

A High School Diploma, GED or Equivalent Certification or Military Experience

1 year of customer service

Type a minimum of 36 words per minute

Preferred Qualifications:

College Degree

2 years of customer service

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Auto Finance
Primary Location: United States-Texas-Plano-DFW-Tollway 2 (31004)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Sun, 19 May 2013 05:00:00 GMThttp://capitalone.jobs2web.com/job/Plano-Funding-Analyst-Job-TX-75023/2605381/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Funding-Analyst-Job-TX-75023/2605381/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Capital One can provide an environment where you can excel in your career while still maintaining a work life balance that others will desire. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

You and Capital One – Better. Together.

Responsibilities:
Manage compliance to third party management tasks and insurance requirements for title and auction vendors
Complete monthly score cards and quarterly reviews with vendors and managers
Audit check requests placed for title vendor and auction vendor payments prior to approval
Review quality of work completed by titles representatives to ensure meets state guidelines and completed within Vehicle Remarketing guidelines and standards
Review title transfers completed by vendors for errors that may impact customer experience by dealers who purchase at auction
Act as SME for escalated issues by Dealer Risk, Funding, Impounds, Reinstatements, Titles and Repossessions
Quarterly review of titles process and procedures with manager for adherence to state guidelines and efficiency
Complete daily spreadsheet work
Monitor team performance and provide daily stats
Review and approve on-line bids for vehicles sold at remote auctions
Created post auction sales report for sales attended
Act as a back-up "on site" sales rep for Auction Sales team
Monitor adherence to contract requirements for fees assessed by auction to COAF and Customers
Negotiate resolution of escalated issues with auction network
Act as a liaison between auction, repossession network, and internal teams to resolve disputes and complete sale of vehicle
Price vehicles for sale based on vehicle value and damages assessed at auction
Analyze and report out on aged volume monthly
Coordinate resolution of transport issues with Reinstatements
Provides subject matter expertise on auction process for internal and external customers
Posting proceeds from vehicle liquidation
Monitor notice of intent letters to ensure state law compliance
Ensure auction assignments are processed in a timely manner and accurately
Facilitate and participate in process improvement meetings with all levels of management
Creation and maintenance of training and departmental process documentation

Hours are M-F: 7-4, 8-5 or 9-6
Hours are M-F: 7-4, 8-5 or 9-6

Qualifications
Basic Qualifications:
High Schools Diploma, GED or equivalent or military experience
Proficient in Microsoft Office

Preferred Qualifications:
Minimum 1 year titles, auction, and/or DMV experience
Minimum 1 year managing vendors
Minimum 1 year quality assurance
Minimum 1 year vendor management

College Degree
Business process management certification
Ability to prioritize and manage multiple tasks in a fast-paced team environment
Ability to problem solve
Ability to resolve escalated customer issues
Excellent communication and negotiation skills
Professional demeanor
Ability to excel and deliver results in a face paced environment

At this time, Capital One will not sponsor a new applicant for employment
authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Auto Finance
Primary Location: United States-Texas-Plano-DFW-Tollway I (31002)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Fri, 03 May 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/Plano-Principal-Ops-Prod-Coor-Vehicle-Maketing-Job-TX-75023/2579826/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Principal-Ops-Prod-Coor-Vehicle-Maketing-Job-TX-75023/2579826/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Summary:
A Senior Associate, Supplier Management is responsible for tactical support, coordination and risk management logistics for complex Capital One third party relationships which may reach across business areas and divisions to ensure safe and sound third party use. This position is responsible for key risk management, and performance management related tasks for each of their assigned third party relationships. Specific third party relationship responsibilities will be assigned to each Senior Associate, Supplier Management based upon the needs of a particular Business Unit or Staff function. Depending on organizational needs, Senior Associate, Supplier Management roles may be embedded in operations or horizontal support groups, or they may be consolidated in centralized third party management-like functions. A Senior Associate, Supplier Management is responsible for supporting Business Unit adherence to corporate third party management policy by executing basic company policy requirements, and for ensuring that appropriate documentation exists for their assigned third party relationships. A Senior Associate, Supplier Management may, depending on the circumstances, be called on to support business relationship management efforts in TP monitoring, contract adherence, risk identification and remediation through document analysis, site assessments, third party communication, performance metric coordination with business stakeholders, TP project management, or other support as necessary. A Senior Associate, Supplier Management IS expected to work in a collaborative environment with internal customers, as well as with other appropriate stakeholder groups within Capital One.

Responsibilities:
- Support business units primary point of contact for third parties; Execute and evaluate TPM policy requirements for assigned complex third party relationships
- Monitor against third party contractual obligations;Monitor, SLA's for key third party relationships
- Proactively identify and/or mitigate basic third party related risk; Partner with internal risk or oversight groups to perform all relevant TP monitoring requirements; Resolve performance related issues/escalations with third parties; Develop initial on-going performance related reporting for internal stakeholders to review
- Travel to various third party sites to perform onsite monitoring when required; Keep all TP documentation and information up-to-date; Assist in execution of third party/category strategies
- Support invoice review, reconciliation and payment process; Perform tactical requirements for on-boarding/off-boarding of third parties; Support and coordinate third party-related internal audits
- Maintain knowledge of TPM Systems, Tools and TPM program intent through execution and training; Additional duties as assigned

Qualifications
Basic Qualifications:

Do you have at least a High School Diploma, GED or Equivalent Certification or Military Experience?
At least 1 year of Project management and planning experience

At least 1 year of relationship management experience

Do you have at least 1 year of risk management experience?

Preferred Qualifications:

Bachelors Degree
Demonstrated detail orientation, strong written and oral communication, problem solving, teamwork and collaboration
Ability to work with limited supervision

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Auto Finance
Primary Location: United States-Texas-Plano-DFW-Tollway 2 (31004)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Sat, 04 May 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/Plano-Sr-Associate%2C-Supplier-Mgmt-Job-TX-75023/2581560/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Sr-Associate%2C-Supplier-Mgmt-Job-TX-75023/2581560/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
About Us
At Capital One, we march to a different beat! While we may be a top-10 bank by deposits, we operate and innovate with the vigor of a start-up. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers.

Capital One has celebrated milestones, including:
- Top-10 bank by deposits
- 148 on the Fortune 500
- 1,000 bank branches
- 2,200 ATM locations
- More than 31,500 associates globally
- 50 million customer accounts

We’re excited to be growing and hiring across the country to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped changed our industry for the better.

There’s no place like home. And there’s definitely no place like the Capital One Home Loans team!

In our division, we’re committed to helping people achieve their dreams of home ownership with 5-star service and impressive professional skills. If you’re passionate about working with people, have a drive to provide world-class customer satisfaction, and thrive in a fast-paced work environment, then we’re looking for you. At one of the “100 Best Companies to Work For,” you’re sure to come to work every day with the promise of a new challenge and excitement of a hard-working team.

Summary
The primary responsibility of the Customer Service Rep is to respond to verbal account inquires over the phone. The Customer Service Rep will answer questions related to all aspects of mortgage servicing. Other responsibilities include making welcome calls to our new customers, providing explanations to customers about adjustable rate mortgage products, such as the reason for their rate increase, escrow account information, and to respond to verbal account inquires. The Customer Service Rep must demonstrate patience, empathy, quality, listening skills, excellent communication skills, high degree of professionalism, computer skills which include data entry input accuracy, the ability to work in a high volume fast paced environment, professional telephone manner, and the use of proper grammar.

Responsibilities
- Answer approximately 75 incoming customer calls received thru ACD system daily.
- Provide customers with information requested through verbal or written correspondence and maintain accurate records (i.e. balance statements, documents copies, and account history).
- Direct calls or correspondence to proper departments in event information is not available or requires research
- Take mortgage payments over the phone, respond to inquiries regarding hazard and flood insurance issues and disbursements, respond to inquiries regarding tax issues and disbursements.
- Review and explain escrow disclosure statements (i.e. account shortages and overages).
- Discuss and respond to inquiries regarding loan types and terms (i.e. VA, FHA, Conventional, ARM).
- Maintain and process request for addition/changes/deletion of customer names from account record by ensuring that proper documentation is received and investor guidelines are met
- Respond to the needs of customers who are not satisfied with assistance provided by Customer Service Representative.
- Assist overflow with difficult calls.
- Other duties as assigned.
Schedule: Monday – Friday: 8:30am – 5:30pm

Qualifications
Basic Qualifications
- High School diploma, GED, Equivalent Certification, or military experience
- A Bachelor’s degree or 6 months of Financial Services experience
- Proficient with Microsoft Office

Preferred Qualifications
- Bilingual - fluent in Spanish (speak, read, and write)
- At least 6 months of mortgage or financial services customer service experience
- At least 6 months of experience in a high volume fast paced customer service environment

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Call Center and Customer Service
Primary Location: United States-Texas-Plano-DFW-Plano People Center Bldg 3 (31063)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Sun, 19 May 2013 05:00:00 GMThttp://capitalone.jobs2web.com/job/Plano-Mortgage-Customer-Service-Rep-I-Job-TX-75023/2605362/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Mortgage-Customer-Service-Rep-I-Job-TX-75023/2605362/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
At Capital One, we march to a different beat! While we may be a top-10 bank by deposits, we operate and innovate with the vigor of a start-up. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers.

Capital One has celebrated milestones, including:

- Top-10 bank by deposits

- 148 on the Fortune 500

- 1,000 bank branches

- 2,200 ATM locations

- More than 31,500 associates globally

- 50 million customer accounts

We’re excited to be growing and hiring across the country to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped changed our industry for the better.

Keeping the ball rolling is your forte. And it just so happens to be the strength of the Capital One Supply Chain and Procurement team, too.

If you’re a bright and organized individual, then we’d love to welcome you to a fast-paced team of innovators that know how to get the job done. And at one of the “100 Best Companies to Work For,” you’ll continue to grow and be challenged in the place you’ve been looking for all along. We hope you join us today.

Summary:
A Senior Manager, Supplier Management is responsible for the holistic relationship between Capital One and assigned spend categories or material third party relationships, to ensure a stable and efficient supply chain. This position is responsible for key cost management, risk management, and performance management related tasks for each of their assigned third party relationships. Specific spend category or third party relationship responsibilities will be assigned based upon the needs of a particular Business Unit or Staff function. Depending upon organizational needs, role may be embedded in operations or horizontal support groups, or they may be consolidated in centralized third party management-like functions. Accountable for ensuring that all Corporate or Business Unit level policies and procedures are adhered to and for ensuring that appropriate documentation exists for all of their assigned third party relationships. Expected to work in a collaborative environment with internal customers, as well as with other appropriate stakeholder groups within Capital One.

Responsibilities:

- Lead and develop a team of supplier managers across one or more spend categories

- Lead executive level conversations with assigned third party relationships

- Deliver year over year cost savings in assigned spend categories or with managed third party relationships

- Lead development and execution of category/supplier strategies

- Partner with internal budget owners to deliver against operating or marketing budgets

- Partner with appropriate stakeholders on negotiations for all managed third party relationships

- Accountable for proper invoice review, reconciliation and payment

- Assist in development of, and monitor, SLA's for material third party relationships

- Resolve performance related issues/escalations with third parties

- Produce regular performance related reporting for internal stakeholders
- Manage on-boarding/off-boarding of third parties
- Proactively identify and mitigate category risks.
- Synthesize risk and performance related data into a holistic assessment of assigned third parties
- Accountable for TPM policy requirements for all managed third party relationships
- Accountable for category or third party-related audits
- Partner with internal risk groups to ensure third party relationships are compliant with all relevant requirements
- Partner with appropriate stakeholders on sourcing activities which impact managed third party relationships
- Maintain constant awareness of external marketplace as it relates to third parties and/or relevant internal capabilities
- Identify mutually beneficial opportunities with third parties
- Travel to various third party sites and corporate locations when required.
- Additional duties as assigned

Qualifications
Basic Qualifications:
- Bachelors Degree or military experience
- 4 years of related operations management, procurement, or risk management experience

Preferred Qualifications:
- Masters Degree
- Third Party Management certification
- Project Management certification
- Certified Professional Logistician
- Process management training (e.g. Six Sigma, BPM, etc.)
- Demonstrated people leadership, development, communication, relationship building, and problem identification / problem resolution
- Experience influencing and persuading senior executives, providing clear project guidance to customers, and collaborating across cross-functional teams
- Demonstrated business judgment on contract and commercial issues and subject matter expertise and relevant experience in third party selection, negotiation, communication, and third party management
- Ability to solve a wide variety of complex problems utilizing data and spend analysis, third party cost analysis, and evaluative decision-making.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Procurement/Supply Chain
Primary Location: United States-Texas-Plano-DFW-Plano People Center Bldg 4 (31064)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Sun, 19 May 2013 05:00:00 GMThttp://capitalone.jobs2web.com/job/Plano-Sr_-Manager%2C-Supplier-Mgmt-%28USA%29-Job-TX-75023/2605375/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Plano-Sr_-Manager%2C-Supplier-Mgmt-%28USA%29-Job-TX-75023/2605375/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Summary:

Provide direct client facing issue resolution to the full portfolio of commercial and institutional Treasury Management clients. Develop subject matter expertise in all Treasury Management (TM) product areas including but not limited to Commercial Card, ACH, ARP, Remote Deposit and Wire Transfer, while resolving all issues related to operational usage of the bank’s electronic banking front end TM platforms. Provide level 2 support for complex case resolution and conduct on line client training related to all TM products and services.

The Client Services Associate II is also responsible for consistently applying job-related knowledge and skills to support front line associates taking real-time calls in accordance with established procedures and service level agreements.

Responsibilities:

- Provide direct client support to the entire portfolio of corporate and institutional TM clients at Capital One Bank.
- Direct operational engagement with various areas throughout the bank to perform root cause analysis and drive the resolution process for all TM client issues.
- Provide customer training on all TM product implementations while providing follow up training as needed for clients with existing electronic banking products.
- Conduct outbound TM client contact calling initiatives related to communication of systemic issues affecting daily processing or marketing of new product offerings.
- Maintain comprehensive knowledge of all TM product offerings and modifications to existing electronic banking platforms.
- Ensure all case activity is properly documented and resolved within pre-determined service level guidelines.
- Identify and communicate potential marketing opportunities based upon direct client feedback or case trend analysis.
- Provide backup support to Senior Client Service Officer III for high profile client portfolios, while providing level 2 escalation support for complex cases funneling into the Contact Center.
- Demonstrate outstanding teamwork and adherence to our corporate values in delivering exceptional support to both external clients and internal colleagues.
- Communicate sensitive case resolution status to key stake holders within the organization.
- Consistently meet established performance goals and service requirements.
- Responsibility for reviewing Service Requests to ensure client issues are resolved in a timely manner.
- Training team members on systems, processes and procedures as requested by management
- Work with team in completing account research inquires to resolve complex/sensitive client problems - investigating the situation, objectively evaluating all facts, and making sound judgment to resolve the situation or escalating this issue to the Client Services Team Lead and/or Manager (when appropriate).
- Complete required training and certification on merchant services and bank products, compliance, etc. as needed.
- Exhibits excellent oral and written communication skills, work ethic, teamwork and initiative.

Qualifications
Basic Qualifications:

- College degree or equivalent work experience

- 3+ years customer service experience is required
- 2+ years customer service experience is required
- 1+ years of payment card processing experience is preferred

- Excellent analytical and problem-solving skills.

- Strong leadership, organizational and time-management skills.

- Self-starter, capable of working under pressure without excessive supervision and consistently meeting performance goals and objectives.

- Advanced working knowledge of Word, Excel and PowerPoint.

- Excellent oral and written communication and active listening skills.

- Strong computer skills.

Job: Operations
Primary Location: United States-Texas-Conroe-Houston-Merchant Services (31014)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Wed, 24 Apr 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/Conroe-Senior-Customer-Support-Specialist-Conroe%2C-TX-Job-TX-77301/2562989/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Conroe-Senior-Customer-Support-Specialist-Conroe%2C-TX-Job-TX-77301/2562989/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
A role in Payment Operations is an exciting opportunity to make a significant impact on the operational efficiency and effectiveness of bank operations. This is an exciting opening for a Manger in our Payment Operations Review, Control, and Support team to leads a team of associates responsible for supporting pre-fulfillment activities associated with all Payment Operations functions.

Initial focus will be on the development and implementation of Wire Operations pre-fulfillment and authentication processes with the opportunity to support additional Payment Operations functions. In this role, candidates will partner with operational and support associates to build the strategy, structure, and implementation team for several new fraud prevention and regulatory functions supporting international and domestic wire operations.

Responsibilities:
- Build and implement new high performing teams to meet new regulatory and fraud prevention requirements

- Manage day-to-day activities of a high visibility multi-function, multi-team operation. (Metrics, coaching and developing associates, quality assurance, system issues, etc)

- Defines and measures metrics, provides performance and career guidance, and manages to a budget.
- Process and Project Management - Accountability to ensuring processes are documented, projects are prioritized, and business objectives are met.
- Communications - Collaborate with others & participate as part of the operational leadership team (leadership meetings, etc)
- Administrative duties - document performance of directs (appraisals), etc.
- Manage up to 12 people

Given the rapidly expanding scale and scope of Payment Operations, this position offers a great opportunity to help shape strategies and to be a key contributor to improving the customer experience across the Bank. Success in this position will rely heavily on working with cross-functional teams and the ability to identify and execute strategies to build and improve operational processes.

Qualifications
Basic Qualifications:
- High School Diploma, military experience with equivalent industry experience
- 2 Years of Operations Management Experience
- 2 years of experience in People management

- 1 year of experience in Project or Process management

Preferred Qualifications:
- Bachelors Degree in Business, Economics, Management or some quantitative study
- Lean and/or Six Sigma experience or certification

- 5 years of experience in People management - driving results through others, coaching/development
- 5 years of Operations Management Experience (preferably in banking or financial services)
- 2 years of experience in Project or Process management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Operations
Primary Location: United States-Virginia-Glen Allen-Richmond-Knolls 5 (12022)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Tue, 07 May 2013 02:59:00 GMThttp://capitalone.jobs2web.com/job/Glen-Allen-Payment-Operations-Manager-Richmond%2C-VA-Job-VA-23058/2421669/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Glen-Allen-Payment-Operations-Manager-Richmond%2C-VA-Job-VA-23058/2421669/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Associates handle inbound or outbound calls with existing customers. Associates should educate customers on account status, attempting to solve customer problems and/or attempting to secure a payment or make payment arrangements. The goal is to help our customers build and retain a strong credit standing and maintain a customer for life.

Responsibilities:
- Manage inbound and outbound collection calls
- Perform account level research
- Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities
- Become familiar with and follow Company guidelines and procedures (CBTs, training, timecards, e-mail, training, etc)
- Attend team meetings

Qualifications
Basic Qualifications:
- High School Diploma, GED or Equivalent Certification
- 1 year of experience in Collections

Preferred Qualifications:
- 2 years post-high school education or Associate Degree
- 1 year experience Call Center or Loss Mitigation
- 1 year experience with MS Office products
- 2 years experience in heavy customer contact environment

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Call Center and Customer Service
Primary Location: United States-Oklahoma-Tulsa-Tulsa (33001)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Tue, 23 Apr 2013 03:00:00 GMThttp://capitalone.jobs2web.com/job/Tulsa-Risk-Specialist-Job-OK-74101/2338051/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Tulsa-Risk-Specialist-Job-OK-74101/2338051/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Summary:

Spark Pay by Capital One is looking to hire for the position of Customer Service Associate!

Do you like working with smart, outgoing, hardworking people? If so, Capital One’s new mobile payments division called Spark Pay, is interested in hiring Customer Service Associates. You will take part and continue to help develop a product that just emerged within the mobile payments industry and also you will gain professional experience while working with a top 10 U.S. bank.

For more information about our products, please visit our website at www.sparkpay.com.

Responsibilities:

As a Customer Service Associate, you will:

- Respond to customer inquiries via telephone and email support.
- Solve complex customer service issues and proactively head off negative service trends.
- Manage payments risk, workflow, handle escalations, and proactively engage customers to address issues.
- Analyze and make decisions involving high risk payments and customers quickly.
- Assist in create training documentation, and FAQs
- Contribute in the process of enhancing the user experience.
- Work with product managers, operations, and vendors to resolve client service problems in a timely manner.

Qualifications
Basic Qualifications:

- High school diploma or GED (Bachelor's degree preferred).
- 3 years of experience in a high level customer contact environment.
- 2 years of bank experience (preferred).
- Experience with risk management and fraud prevention.
- Ability to understand and correctly utilize resources provided by internal systems, departments, policies, and procedures.
- Communicate instructions and ideas clearly, both verbally and written.
- Ability to stay focused and keep up with our continuous and fast-paced growth.
- Ability to meet the daily challenges of addressing customer's needs.
- Strong desire to take on responsibility and quickly resolve developing challenges.
- Work well with others as you achieve results.

We look forward to hearing from individuals that want to learn and work hard!

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Call Center and Customer Service
Primary Location: United States-California-San Francisco-San Francisco Area-Verifone (61007)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Sat, 27 Apr 2013 03:00:00 GMThttp://capitalone.jobs2web.com/job/San-Francisco-Customer-Service-%28Spark-Pay%29-Job-CA-94101/2520856/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/San-Francisco-Customer-Service-%28Spark-Pay%29-Job-CA-94101/2520856/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Summary:

Capital One is seeking a Mobile Product Manager to drive our Spark Pay mobile payments product out of the downtown San Francisco office. You will have the rare opportunity to work at the vanguard of mobile, digital merchant experiences across devices and platforms. The Mobile Product Manager will own the product and be accountable for providing leadership of Agile development.

Responsibilities:

- Translate customer feedback, market research, and business strategies into products that delight our customers and position our company for substantial growth. You are a dynamic product owner who will rally the design, development, and QA teams and work in a highly collaborative environment.
- Collaborate with internal partners. The ideal candidate will be exceptional at developing and nurturing relationships with key internal stakeholders in support of Capital One’s lines of business.
- Ability to understand customer expectations, industry best practices, and current gaps & technical constraints.
- Active participation in developing the “roadmap” for Spark Pay products & services.
- Drive requirements and ultimately partner with IT Delivery, Operations, enterprise teams (e.g. Legal, Compliance) and third party vendors to deliver the optimal customer experience.

Qualifications
Basic Qualifications:

- Specific product management experience in mobile applications with a deep, holistic understanding of the mobile user experience (including app stores, unique mobile OS capabilities, user behavior, and the underlying technical architecture).
- Experience with a variety of web and client-side mobile platforms, including Android and iOS.
- 3 years experience and proven success in translating business strategy and analysis into successful consumer products.
- 3 years digital industry experience (e.g., social media, mobile, payments).
- Bachelor’s Degree.

Preferred Qualifications:

- Experience as a Product Owner in an Agile development process.
- Entrepreneurial, startup, or corporate innovation experience.
- Experience with mobile payment technologies.
- Excellent communication skills.
- MBA or other Master’s Degree.
- High level of intellectual curiosity and are comfortable with ambiguity.
- Proven ability to communicate and present to executive management team.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.
J2W:LI

Job: Quantitative Analytics
Primary Location: United States-California-San Francisco-San Francisco Area-Verifone (61007)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Wed, 01 May 2013 00:00:00 GMThttp://capitalone.jobs2web.com/job/San-Francisco-Mobile-Product-Manager-%28Spark-Pay%29-Job-CA-94101/2577269/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/San-Francisco-Mobile-Product-Manager-%28Spark-Pay%29-Job-CA-94101/2577269/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Description
Job Level – Associate

We are creating new opportunities in our Commercial Operations Quality Assurance Team. The Quality Assurance Specialist will be responsible for conducting Quality Assurance monitoring and testing across multiple processes within Commercial Operations. Areas that will be monitored include Commercial Loan Servicing, Domestic and International Wire, ACH, Account Services, Derivatives, Collateral, Cash Vaults, and Lockbox. The successful candidate will be expected to perform QA testing to determine if processes and control points are functioning as expected. In order to be successful in this role, the candidate must be able to look at process areas from a value stream perspective to understand the overall effectiveness of the work being performed. The successful candidate will be a key contributor to identifying and implementing process improvements in Commercial Operations.

This role will require the ability to establish and maintain strong relationships with business partners in operations, exceptional teamwork skills, and the ability to communicate to and influence associates are varying levels. Since this position will require routine interaction with Department managers and leaders, the ability to clearly and concisely communicate Quality Assurance results in both a verbal and reporting format is considered critical. This role also requires the ability to operate effectively with minimal guidance.

The successful candidate in this role will be expected to be the face of Quality Assurance for the supported area. This exciting opportunity on a dynamic and growing team will enable the candidate to showcase their competencies to a wide group within Commercial Operations.

Qualifications
Basic Qualifications

Bachelor’s degree or 2 years experience in Quality Assurance, Commercial Loan Operations, Treasury Management Operations, or Payment Operations.

Proficiency with MS Office

Preferred Qualifications

BA/BS in Business or related field

4 years experience in Quality Assurance, Commercial Loan Operations, Treasury Management Operations, or Payment Operations

No agencies please.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Operations
Primary Location: United States-New York-Melville-Long Island-Melville, NY (22001)

Other Locations:United States-Maryland-Laurel
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date:]]>Thu, 02 May 2013 03:00:00 GMThttp://capitalone.jobs2web.com/job/Melville-Commercial-Operations-Quality-Assurance-Specialist-Job-NY-11747/2520865/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Melville-Commercial-Operations-Quality-Assurance-Specialist-Job-NY-11747/2520865/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Description
Candidate will be responsible for answering inbound customer service calls which could include third-party contacts. Candidates will be responsible for following federal, state and local regulations around privacy and must be able to recognize exposure and minimize risk to the customer and Capital One. Successful candidates will offer a consistent and pleasant experience.

Responsibilities:
Make outbound collection calls
Exhibit effective skip-tracing techniques when applicable
Provide thorough and accurate documentation to accounts
Maintain superior quality assurance results
Servicing accounts by investigating problems and finding resolutions to create a positive customer experience.
Conducts extensive customer interaction via inbound and outbound calls in both a "dialer" and manual environment.
Updates account information and complete appropriate documentation.
Perform account level research
Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities

Qualifications
Basic Qualifications:
High School Diploma, GED or Equivalent Certification

Preferred Qualifications:
1 year post-high school education or Associate Degree
1 year experience with MS Office products
1 year experience in heavy customer contact environment

At this time, Capital One will not sponsor a new applicant for employment
authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

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J2W:MON

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Job: Call Center and Customer Service
Primary Location: United States-Oklahoma-Tulsa-Tulsa (33001)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Thu, 16 May 2013 02:59:00 GMThttp://capitalone.jobs2web.com/job/Tulsa-Collections-Specialist-Job-OK-74101/2552564/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Tulsa-Collections-Specialist-Job-OK-74101/2552564/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS