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Description
Candidate will be responsible for answering inbound customer service calls which could include third-party contacts. Candidates will be responsible for following federal, state and local regulations around privacy and must be able to recognize exposure and minimize risk to the customer and Capital One. Successful candidates will offer a consistent and pleasant experience.

Responsibilities:
Make outbound collection calls
Exhibit effective skip-tracing techniques when applicable
Provide thorough and accurate documentation to accounts
Maintain superior quality assurance results
Servicing accounts by investigating problems and finding resolutions to create a positive customer experience.
Conducts extensive customer interaction via inbound and outbound calls in both a "dialer" and manual environment.
Updates account information and complete appropriate documentation.
Perform account level research
Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities

Qualifications
Basic Qualifications:
High School Diploma, GED or Equivalent Certification

Preferred Qualifications:
1 year post-high school education or Associate Degree
1 year experience with MS Office products
1 year experience in heavy customer contact environment

At this time, Capital One will not sponsor a new applicant for employment
authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

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Job: Call Center and Customer Service
Primary Location: United States-Oklahoma-Tulsa-Tulsa (33001)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date:]]>Thu, 16 May 2013 02:59:00 GMThttp://capitalone.jobs2web.com/job/Tulsa-Collections-Specialist-Job-OK-74101/2552564/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://capitalone.jobs2web.com/job/Tulsa-Collections-Specialist-Job-OK-74101/2552564/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS